Where can I get the latest versions of your add-ins?

You can download the latest versions of all our add-ins from the Download section on our website.

What versions of Microsoft Windows do your add-ins work with?

Our add-ins support:

  • Microsoft Windows 8 (32-bit and 64-bit)
  • Microsoft Windows 7 (32-bit and 64-bit)
  • Microsoft Windows Server 2008 R2 (32-bit and 64-bit)
  • Microsoft Windows Vista (32-bit and 64-bit)
  • Microsoft Windows XP

What versions of Microsoft Excel, Outlook and Word do your add-ins work with?

Add-ins for Microsoft Excel

All add-ins work with Microsoft Excel 2013-2003 (32-bit and 64-bit).

Plug-ins for Microsoft Outlook

All plug-ins work with Microsoft Outlook 2013-2003 (32-bit and 64-bit).

Note. Silent BCC doesn't support Outlook 2010 64-bit and Outlook 2013.

Add-ons for Microsoft Word

All add-ons work with Microsoft Word 2003-2013.

How do I install the add-in?

  1. Close all Microsoft Excel (Outlook, Word) windows.
  2. Unzip the folder with the add-in files.
  3. Run the setup file and follow the steps of the Installation Wizard.
  4. Open Excel (Outlook, Word) to see the add-in running.

If you installed the add-in but don't see it in Excel (Outlook, Word), please try the steps described on our Forums.

Note. Please note that the add-in is installed only for the current user account, not for all users of the system.

If you want to install the add-in for several users, please see the following page on our web-site for detailed information: Corporate deployment: installing an add-in for several users.

I installed the add-in but it didn't appear in Excel (Outlook, Word).

Most likely you need to run the setup file as Administrator. Please follow the steps described on our Forums.

How do I uninstall the add-in correctly?

  1. Close Microsoft Excel (Outlook, Word).
  2. Go to Start->Control Panel.
  3. Click on "Add or Remove programs".
  4. Find and select the add-in from the "Installed Programs" list.
  5. Click the "Change/Remove" button.
  6. Follow the steps of the setup wizard.

Where can I find the add-in after I install it?

Add-ins for Microsoft Excel:

Excel 2013-2007. If installation is successful, you will see a new Ribbon tab that has one of the following names: Ablebits Data, Ablebits Utilities, Ablebits Quick Tools or Ablebits.com. When you click on the tab, you'll see the add-in icon.

Ablebits.com Ultimate Suite on Microsoft Excel 2013 Ribbon

Excel 2003. You will see a new toolbar with the add-in icon in your Excel.

If the toolbar with the add-in icon does not show up, please go to Excel menu -> Views -> Toolbars and check "Ablebits.com".

Add-ins for Microsoft Outlook:

Outlook 2013, 2010. If the add-in is installed correctly, you'll see the Ablebits.com tab with the icon under it.

Outlook 2007, 2003. You will see a new toolbar with the add-in icon.

Excel 2013-2007: I cannot find the add-in icon / the add-in doesn't work

Note. Please make sure that you installed the add-in correctly (see How do I install the add-in section).

Make sure the add-in isn't disabled

  1. Click the Microsoft Officebutton in Excel 2007 or the Files tab in Excel 2010-2013.
  2. Go to Excel Options->Add-ins.
  3. Select "Disabled Items" from the "Manage" drop-down list at the bottom of the window and click Go.
  4. If the add-in is in the list, select it and click the 'Enable' button.
  5. Follow the instructions from step 2 below.

Make sure the add-in loads correctly

  1. Click the Microsoft Office button in Excel 2007 or the Files tab in Excel 2013-2010.
  2. Go to Excel Options->Add-ins.
  3. Select "COM add-ins" from the "Manage" drop-down list at the bottom of the window and click Go. COM Add-ins in Microsoft Excel 2010
  4. Find the add-in in the list.
  5. If it is unchecked, check it and close the "COM Add-ins" dialog.
  6. If it is checked, uncheck it and close the dialog. Then open the dialog again and check the add-in item. The icon should appear.

Excel 2003: I cannot find the add-in icon / the add-in doesn't work

Note. Please make sure that you installed the add-in correctly (see How do I install the add-in section).

Make sure the add-in isn't disabled:

  1. Go to the Excel Menu -> Help -> About -> Disabled Items.
  2. If the add-in is in the list, select the add-in and click the "Enable" button.
  3. Follow the instructions from step 2 below.

Make sure the add-in loads correctly

  1. Go to Excel Menu -> Tools -> COM Add-ins....
  2. Find the add-in in the "COM add-ins" list: COM Add-ins in Microsoft Excel 2003
  3. If it is unchecked, check it and close the "COM Add-ins" dialog.
  4. If it is checked, uncheck it and close the dialog. Then open the dialog again and check the add-in item. The icon should appear.
  5. Note. If you don't see the "COM Add-ins" menu item:
    1. Go to Excel menu -> Tools -> Customize ...
    2. In the "Customize" dialog box, select the "Commands" tab.
    3. Click on the "Tools" entry in the "Categories" column, and then find the "COM Add-ins" menu item in the "Commands" column.
      Customize Excel menu
    4. Click and drag the "COM Add-ins" menu item to the Excel Tools menu.
    5. Close all dialog boxes.

    Outlook 2013-2007: I cannot find the add-in icon / the add-in doesn't work

    Note. Please make sure that you installed the add-in correctly (see How do I install the add-in section).

    Make sure the add-in isn't disabled

    1. Go to the Outlook Menu -> Help -> Disabled Items.
    2. If the add-in is in the list, select the add-in and click the "Enable" button.
    3. Follow the instructions from step 2 below.

    Make sure the add-in loads correctly

    1. Go to Outlook Menu -> Tools -> Trust Center in Outlook 2007 or the Files tab -> Outlook options in Outlook 2010-2013.
    2. Select the "Add-ins" tab.
    3. Select "COM add-ins" from the "Manage" drop-down list at the bottom of the window and click Go. COM Add-ins in Microsoft Outlook 2010
    4. Find the add-in in the list.
    5. If it is unchecked, check it and close the "COM Add-ins" dialog.
    6. If it is checked, uncheck it and close the dialog. Then open the dialog again and check the add-in item. The icon should appear.

    Outlook 2003: I cannot find the add-in icon / the add-in doesn't work

    Note. Please make sure that you installed the add-in correctly (see How do I install the add-in section).

    Make sure the add-in isn't disabled:

    1. Go to the Outlook Menu -> Help -> About -> Disabled Items.
    2. If the add-in is in the list, select the add-in and click the "Enable" button.
    3. Follow the instructions from step 2

    Make sure the add-in loads correctly

    1. Go to Outlook Menu -> Tools -> Options.
    2. In the "Options" dialog box, click on the "Other" tab then click the "Advanced options..." button.
    3. In the "Advanced" options dialog box, click on the "COM Add-ins" button for the "COM add-ins" dialog box to appear. COM Add-ins in Microsoft Outlook
    4. Find the add-in in the "COM add-ins" list:
    5. If it is unchecked, check it and close the "COM Add-ins" dialog.
    6. If it is checked, uncheck it and close the dialog. Then open the dialog again and check the add-in item. The icon should appear.

    How can I recover my lost license key?

    Please use the Product Key Reminder.

    How do I activate my license?

    Please see detailed instructions in "How to activate your license" section.

 
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