Manage subscriptions
In Shared Email Templates for Microsoft Outlook
If you're an admin of a company or team account, you can find information about subscriptions in the Shared Email Templates app. Simply open the More menu in the lower-right corner of the Shared Email Templates pane in your Outlook and select the Manage Account option.
When the Shared Email Templates app opens in your default browser, you'll see a subscriptions list in the Account Details section.
How to buy a subscription
To buy a subscription, go to Manage Account > Account Details and select Buy Subscription.
You'll see a webpage where Shared Email Templates subscription plans are described. Decide which of them you need and click Subscribe.
How to add a new subscription key to a company or team account
On purchasing a subscription, add the subscription key to your company or team account by clicking Add Key in the Account Details section.
How to assign a subscription key to a user
It's possible to provide users with a subscription key (or to change the assigned key) in a few ways.
In the list of users, you can click the three dots next to a user's name, and then select the Assign Key option.
Alternatively, you can select the user(s) of interest, and then click the Assign Key button that is above the list of users.
You can also assign a key when creating a user account.
How to renew a subscription
To renew a subscription, select it in the Account Details section, open the More menu, and click Renew now.
How to disable or enable subscription auto-renewal
If automatic renewal is set up, a subscription will be automatically renewed on the specified date. To stop a subscription from being renewed automatically, select it in the Account Details section, open the More menu, and click Disable auto-renewal.
After disabling auto-renewal, you can always enable it again if needed by selecting Enable auto-renewal.
How to change the quantity of licenses for a bought subscription
To change the number of licenses for a subscription you purchased, select the subscription in the Account Details section, open the More menu, and click Change quantity.
You'll be redirected to our e-commerce service provider's page and asked to enter the delivery email address associated with the original purchase. Enter the requested email address and click the Continue to checkout button. Then, in the Quantity field, specify the total number of licenses you need and click the Upgrade now button to proceed with placing an order.
The amount you'll have to pay for getting more licenses will depend on the amount you already paid. If you decide to have fewer licenses, the amount you already paid won't be refunded.
The updated information on the quantity of licenses will appear in your account within a few hours.
Responses
Carl Schuler says:
July 30, 2023 at 9:58 pm
I purchased Shared Email Templates, Business using my personal credit card for my work computer. Unfortunately, I am not able to download the add-in. Please help -i'll give it a chance before requesting a refund.
Hello Carl,
Thank you for choosing our product. I am really sorry that you are having difficulties in downloading and installing the add-in.
I have sent you the recommendations by email. Please try to follow them and if you need any further assistance, please email us back. Thank you.
Carrie Yemm says:
July 25, 2023 at 11:37 am
I have an old version of Ablebits and just bought a new business key.
Product: Shared Email Templates, Business - yearly subscription for 1 user
There is no option to update the version i have and enter a new subscription key. How to I upgrade my version of ablebits and enter the new key?
Dear Carrie,
Thank you for the comment. Please note that Add-ins Collection and Shared Email Templates are different products. Each of them is installed and activated separately. I have sent you the details on how to install and activate Shared Email Templates via email. Thank you.
John McClarey says:
June 20, 2023 at 1:58 pm
I have just bought a ley and I am unable to assign the key to me, it is just greyed out in the box when i open the tab. Can you make the add my subscription to the account I already have?
Hello John,
Thank you for your question. Please first add your new key to the company account as described here:
https://www.ablebits.com/docs/outlook-shared-templates-manage-company-subscriptions/#add-subscription-key
If you still face any issue, please send a screenshot to support@ablebits.com
Natalie Smith says:
August 8, 2022 at 9:35 pm
Hello!
We are having some trouble with our shared templates.
Last week, G D changed over the main account user to herself and signed us up for the business plan that we will pay monthly.
This afternoon, I was chatting with support and they let me know that we are still on a trial and hg is still the main user. Can someone assist with getting this corrected? We currently don’t have access to our templates.
Thank you,
Hello Natalie,
Thank you for the comment. Our agent has replied to you via email.
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