The Shared Email Templates add-in works in both desktop Outlook and Outlook on the web. On this page, you'll find detailed information on how to install it on your device.
As soon as you install Shared Email Templates, you'll be able to create your account and get familiar with the add-in.
The easiest way to install the add-in is to install it from Microsoft AppSource.
Shared Email Templates will be added to your Outlook Online account. Restart the desktop Outlook client, and the add-in will appear there as well.
Note. The appearance of the add-in in your desktop Outlook might take from several minutes to several hours depending on the Windows and Office versions that you use. Unfortunately, we can't influence this process.
The add-in is installed. To open it, start creating a reply or a new email message, find the Ablebits group in the ribbon, and click Shared Email Templates:
Tip. To avoid the necessity of opening the Shared Email Templates pane each time you need it, pin the add-in by clicking this button:
When the installation is complete, the add-in will appear in your Outlook Online. To find it, start creating a reply or a new email message, then click the three dots, and you'll see Shared Email Templates in the dropdown menu:
Tip. In Microsoft work or school accounts, you can pin the Shared Email Templates add-in to avoid the necessity of opening its pane each time you need it. Just click this button:
To begin to use the add-in you've installed, start creating a reply or a new email message, click the three dots, and then select Shared Email Templates from the dropdown menu:
Tip. To avoid the necessity of opening the Shared Email Templates pane each time you need it, pin the add-in by clicking this button:
Note. To get a manifest file, please contact us at support@ablebits.com.
Trying to install Shared Email Templates in Outlook desktop, you might not be able to find Get Add-ins in the ribbon. Even if you try to customize the ribbon and add the button manually, it will be disabled and grayed out.
Most often this happens because your Outlook mailbox is not connected to a Microsoft account. If you have several mailboxes connected to Outlook desktop, you can install and use Shared Email Templates only in those mailboxes that are connected to a Microsoft account.
How to check whether your mailbox is connected to a Microsoft account
If you're a corporate user, you can go to File → Account Settings. If there is Microsoft Exchange in the Type field, it means that the mailbox is connected to a Microsoft account.
If you are not a corporate user, you can try to sign in to a Microsoft account with your credentials. If you can't sign in, it means that your mailbox isn't connected to Microsoft.
Note. You can use Shared Email Templates in Outlook desktop only in a mailbox connected to a Microsoft account.
Tip. The simplest way to uninstall the add-in is to uninstall it via Outlook Online. After uninstalling the add-in in Outlook Online, restart your desktop Outlook client, and the add-in will be uninstalled there as well.
Note. Shared Email Templates might stay in your desktop Outlook for some hours or even days. This depends on the Windows and Office versions that you use. Unfortunately, we can't influence this process.
Note. If you can't see Remove after clicking Shared Email Templates, it means that your administrator used the Fixed option and you can't uninstall the add-in on your own. In this case, consult your system administrator.
Note. If you can't see Remove after clicking Shared Email Templates, it means that your administrator used the Fixed option and you can't uninstall the add-in on your own. In this case, consult your system administrator.
Note. If you can't see Remove after clicking Shared Email Templates, it means that your administrator used the Fixed option and you can't uninstall the add-in on your own. In this case, consult your system administrator.
Start the add-in, click its pane to move the keyboard input focus, and then press Ctrl+F5.
Start the add-in, sign out, right-click the add-in pane, and then click Refresh frame.
Start the add-in, sign out, right-click the add-in pane, and then click Reload.
Start the add-in, sign out, right-click the add-in pane, and then click Reload Page.
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