How to install, update, & uninstall

Shared Email Templates for Outlook

The Shared Email Templates add-in works in both desktop Outlook and Outlook on the web. On this page, you'll find detailed information on how to install it on your device.

As soon as you install Shared Email Templates, you'll be able to create your account and get familiar with the add-in.

Install Shared Email Templates

From Microsoft AppSource

The easiest way to install the add-in is to install it from Microsoft AppSource.

  1. Go to Microsoft AppSource by clicking the button below:

    Get it from

  2. On the Shared Email Templates detail page, click the Get it now button.

Shared Email Templates will be added to your Outlook Online account. Restart the desktop Outlook client, and the add-in will appear there as well.

Note. The appearance of the add-in in your desktop Outlook might take from several minutes to several hours depending on the Windows and Office versions that you use. Unfortunately, we can't influence this process.

In Outlook desktop

  1. In the ribbon, find the Add-ins group and click Get Add-ins there: The Get Add-ins button in Outlook desktop

  2. In the search box, type 'Shared Email Templates', and then select the add-in from the menu: The search result

  3. Click the Add button: Install Shared Email Templates.

The add-in is installed. To open it, start creating a reply or a new email message, find the Ablebits group in the ribbon, and click Shared Email Templates: Click Shared Email Templates.

Tip. To avoid the necessity of opening the Shared Email Templates pane each time you need it, pin the add-in by clicking this button: Pin the add-in in Outlook desktop.

In Outlook Online

  1. Click the New mail button: The New mail button in Outlook Online

  2. In the new message that will open, click the three dots and select Get Add-ins from the menu: The Get Add-ins option

  3. In the Add-Ins for Outlook dialog, find the Search add-ins box, type in 'Shared Email Templates' there, and select the add-in: Look for the add-in.

  4. Click the Add button: Install Shared Email Templates.

When the installation is complete, the add-in will appear in your Outlook Online. To find it, start creating a reply or a new email message, then click the three dots, and you'll see Shared Email Templates in the menu: Start Shared Email Templates.

Tip. To avoid the necessity of opening the Shared Email Templates pane each time you need it, pin the add-in by clicking this button: Pin the add-in in Outlook Online.

In Outlook for Mac

  1. In the New Outlook for Mac, click the New Message button: The New Message button

  2. Click the three dots above the new message, and then select Get Add-ins: The Get Add-ins option in the dropdown menu

  3. In the Office Add-ins dialog, start typing 'Shared Email Templates' in the search box. Select Shared Email Templates: Shared Email Templates selected

  4. Click the Add button: Install Shared Email Templates

To begin to use the add-in you've installed, start creating a reply or a new email message, click the three dots, and then select Shared Email Templates from the dropdown menu: Shared Email Templates is ready to use.

Tip. To avoid the necessity of opening the Shared Email Templates pane each time you need it, pin the add-in by clicking this button: Here is the button you need.

Via a manifest file

Note. To get a manifest file, please contact us at support@ablebits.com.

  1. In Outlook desktop, go to Get Add-ins and select My add-ins.
  2. Scroll down to Custom Addins, click Add a custom add-in, and then select Add from File: Add Shared Email Templates via a manifest file.

  3. If the Shared Email Templates manifest file is already downloaded to your machine, find it there, select it, and click Open.
  4. Click Install.

Installation troubleshooting

No Get Add-ins in Outlook desktop

Trying to install Shared Email Templates in Outlook desktop, you might not be able to find Get Add-ins in the ribbon. Even if you try to customize the ribbon and add the button manually, it will be disabled and grayed out.

Most often this happens because your Outlook mailbox is not connected to a Microsoft account. If you have several mailboxes connected to Outlook desktop, you can install and use Shared Email Templates only in those mailboxes that are connected to a Microsoft account.

How to check whether your mailbox is connected to a Microsoft account

If you're a corporate user, you can go to File → Account Settings. If there is Microsoft Exchange in the Type field, it means that the mailbox is connected to a Microsoft account. Account Settings

If you are not a corporate user, you can try to sign in to a Microsoft account with your credentials. If you can't sign in, it means that your mailbox isn't connected to Microsoft.

Note. You can use Shared Email Templates in Outlook desktop only in a mailbox connected to a Microsoft account.

How to uninstall Shared Email Templates

Tip. The simplest way to uninstall the add-in is to uninstall it via Outlook Online. After uninstalling the add-in in Outlook Online, restart your desktop Outlook client, and the add-in will be uninstalled there as well.

Note. Shared Email Templates might stay in your desktop Outlook for some hours or even days. This depends on the Windows and Office versions that you use. Unfortunately, we can't influence this process.

In Outlook desktop

  1. Go to Get Add-ins, select My add-ins, and click Shared Email Templates.
  2. Select Remove: Uninstall Shared Email Templates in Outlook desktop.

Note. If you can't see Remove after clicking Shared Email Templates, it means that your administrator used the Fixed option and you can't uninstall the add-in on your own. In this case, consult your system administrator.

In Outlook Online

  1. Go to Get Add-ins, select My add-ins, and click Shared Email Templates.
  2. Select Remove: Uninstall Shared Email Templates in Outlook Online.

Note. If you can't see Remove after clicking Shared Email Templates, it means that your administrator used the Fixed option and you can't uninstall the add-in on your own. In this case, consult your system administrator.

In Outlook for Mac

  1. Go to Get Add-ins, select My add-ins, and click Shared Email Templates.
  2. Select Remove: Uninstall Shared Email Templates in Outlook for Mac.

Note. If you can't see Remove after clicking Shared Email Templates, it means that your administrator used the Fixed option and you can't uninstall the add-in on your own. In this case, consult your system administrator.

How to force updating the add-in

In Outlook desktop on Windows

Start the add-in, click its pane to move the keyboard input focus, and then press Ctrl+F5.

In Outlook Online on Windows

Start the add-in, sign out, right-click the add-in pane, and then click Refresh frame.

In Outlook for Mac

Start the add-in, sign out, right-click the add-in pane, and then click Reload.

In Outlook Online on Mac

Start the add-in, sign out, right-click the add-in pane, and then click Reload Page.