How to install, update, & uninstall

Shared Email Templates for Outlook

Shared Email Templates is an add-in for Outlook that works in both Outlook on the web and desktop Outlook (Windows or Mac). On this page, find out how to install the tool on your device.

As soon as the installation is complete, you can create your account and get acquainted with the tool.

• How to install from Microsoft Office Store
  • No Get Add-ins in Outlook desktop
• How to install via manifest file
• How to uninstall Shared Email Templates
• How to force updating the add-in

How to install from Microsoft Office Store

The simplest way is to install the add-in to your Microsoft account via Microsoft Store:
Get it from
So, go to the Store, click the Get it now button, and the add-in will be installed to your Outlook Online account. Restart the desktop Outlook client, and Shared Email Templates should be there as well.

Please note that the appearance of the tool in your desktop Outlook may take from several minutes to several hours depending on the Windows and Office versions you use. Unfortunately, we can't influence this process.

Alternatively, you can install Shared Email Templates from your Outlook account (desktop or online).

1. First of all, let's find the Get Add-ins button:
   • In Outlook on the web, click the New message button in the top left corner of the window:
     
     In the opened message, click the three dots and pick Get Add-ins in the context menu:
     
   • In desktop Outlook, find the Add-ins group in the ribbon and click the Get Add-ins button:
     
     Tip. If there is no Get Add-ins icon in your Outlook, select Store in the ribbon instead.
2. In the Add-Ins for Outlook dialog box, find the Search Add-ins field, and type in 'Shared Email Templates'. Select the tool in the drop-down list:
   
3. Click the Add button:
   
4. When installation is complete, you can find the add-in in your Outlook:
   • In Outlook on the web, click the New message button in the top left corner of the window, click on the three dots, and find the add-in in the list:
     
   • In the desktop Outlook version, go to Home → New Email, find the Ablebits group, and click the Shared Email Templates icon to run the tool:
     

   Now you can create your Shared Email Templates account.

No Get Add-ins in Outlook desktop

Trying to install Shared Email Templates in Outlook desktop, you may face a problem that you can't find the Get Add-ins button in the ribbon. Even if you try to customize the ribbon and add the button manually, it will be disabled and grayed out.

Most often this happens because your Outlook mailbox is not connected to a Microsoft account. If you've got several mailboxes connected to Outlook desktop, you can install and use Shared Email Templates only in those ones that are connected to a Microsoft account.

How to check this?

If you are a corporate user, you can go to File -> Account Settings. If there is Microsoft Exchange in the Type field, this means that the mailbox is connected to a Microsoft account:

If you are not a corporate user, the way to check if your mailbox is connected to Microsoft is to try to Sign in to Microsoft account with your credentials. If you can't sign in, your mailbox is not connected to Microsoft.

Please note, you can use Shared Email Templates in Outlook desktop only in a mailbox connected to a Microsoft account.

How to install via manifest file

1. To open Add-ins for Outlook, let's find the Get Add-ins button:
   • In Outlook on the web, click the New message button in the top left corner of the window:
     
     Click the three dots and pick Get Add-ins in the context menu:
     
   • In desktop Outlook, find the Add-ins group in the ribbon and click the Get Add-ins icon:
     
     Tip. If there is no Get Add-ins icon in your Outlook, select Store in the ribbon instead.
2. In the Add-Ins for Outlook dialog box, click My add-ins:
   
   Note. In desktop Outlook, first pick ADD-INS in the top left corner and then select My add-ins:
   .
3. Scroll down to the Custom add-ins section and click Add a custom add-in:
   
   • Choose Add from URL... if you have a link to the manifest file. Insert the link into the Add private add-in from a URL window and click OK:
     
   • Pick Add from file... if you have a manifest file downloaded on your machine, and select the file.
4. When installation is complete, find Shared Email Templates in your Outlook:
   • In Outlook on the web, click the New message button in the top left corner of the window, click on the three dots, and find the add-in in the list:
     
   • In the desktop Outlook version, go to Home → New Email, find the Ablebits group, and click the Shared Email Templates icon to run the tool:
     

   Now you can create your Shared Email Templates account.

How to uninstall Shared Email Templates

The simplest way to uninstall the tool is via Outlook Online. So, in your Outlook Online account, take the steps described below to uninstall Shared Email Templates. Then restart your desktop Outlook client–the add-in will be uninstalled there as well.

Please note that the tool may stay in your desktop Outlook for some hours or even days. This depends on the Windows and Office versions you use, unfortunately, we can't influence this process.

1. In Outlook Online, click the New message button in the top left corner of the window:
   
2. In the opened message, click the three dots and pick Get Add-ins in the context menu:
   
3. Find the My add-ins section and click on the Shared Email Templates box:
   
4. Click Remove:
   
   Note. If you click on the Shared Email Templates box and can't see Remove, this means that you admin has used the Fixed option and you can't uninstall the add-in yourself. In this case, consult your system administrator.

How to force updating the add-in

• In Outlook for Mac:
  Start the add-in, right-click on its pane, click Reload.
• In Outlook Online on Mac (in Safari or Chrome):
  Start the add-in, right-click on its pane, click Reload Frame.
• In Outlook Desktop on Windows:
  Start the add-in, click on its pane to move the keyboard input focus, then press Ctrl+F5.
• In Outlook Online on Windows (in Chrome, IE, Edge, Firefox):
  Start the add-in, right-click on its pane, click Reload Frame.