Shared Email Templates for Microsoft Outlook

How to install

On this page, you'll find detailed information on how to install Shared Email Templates.

Requirements

Check the system requirements for Shared Email Templates.

Install Shared Email Templates

From Microsoft AppSource/Office Store

Note. Periodically, the installation of add-ins from Microsoft AppSource/Office Store fails due to issues with Microsoft's delivery service. If you can't install Shared Email Templates from AppSource/Office Store, please try to install the add-in using Outlook Online. Alternatively, you can install the add-in via the new Outlook for Windows. You can also install the add-in in classic Outlook desktop.

  1. Go to Microsoft AppSource by clicking the button below.

    Get it from

  2. On the Shared Email Templates page, click the Get it now button.
    The Get it now button

    A dialog asking you to sign in to Microsoft AppSource might appear. To proceed, enter the email address of either your Microsoft work or school account or your personal Microsoft account. You can install Shared Email Templates using any of these account types.
    The Sign in to Microsoft AppSource dialog

Shared Email Templates will be added to your Microsoft account. To see the add-in in your desktop Outlook client, restart Outlook.

Note. The appearance of the add-in in your desktop Outlook might take from several minutes to several hours depending on the Windows and Office versions that you use. Unfortunately, we can't influence this process.

In the latest versions of Outlook desktop

Note. The screenshots below might differ from what you see in your Outlook because Microsoft is currently introducing changes to the installation and management of add-ins. If you can't install Shared Email Templates by following these instructions, please contact your system administrator or the Microsoft Support team.

  1. On the ribbon, click All Apps.
    The All Apps button
  2. Click Add Apps.
    Add Apps
  3. Enter "Shared Email Templates" into the search box, and then select Shared Email Templates from the search results.
  4. Shared Email Templates in search results

  5. Click the Add button.
    The Add button

To open the installed Shared Email Templates, start creating a reply or a new email message, find the Ablebits group on the ribbon, and click Shared Email Templates.
Start Shared Email Templates.

Note. You can also open the add-in when reading emails, but it won't be possible to insert templates.

Tip. To avoid the necessity of opening the Shared Email Templates pane each time you need it, pin the add-in by clicking the button shown in the screenshot below.

Pin the add-in in Outlook desktop.

In previous versions of Outlook desktop

  1. On the ribbon, find the Add-ins group and click Get Add-ins there.
    The Get Add-ins button in Outlook desktop
  2. In the search box, type "Shared Email Templates", and then select Shared Email Templates from the menu.
    The search result
  3. Click the Add button.
    Install Shared Email Templates.

The add-in is installed. To open it, start creating a reply or a new email message, find the Ablebits group on the ribbon, and click Shared Email Templates.
Click Shared Email Templates.

Note. You can also open the add-in when reading emails, but it won't be possible to insert templates.

Tip. To avoid the necessity of opening the Shared Email Templates pane each time you need it, pin the add-in by clicking the button shown in the screenshot below.

Pin the add-in in Outlook desktop.

In the new Outlook for Windows

Note. The screenshots below might differ from what you see in your Outlook because Microsoft is currently introducing changes to the installation and management of add-ins. If you can't install Shared Email Templates by following these instructions, please contact your system administrator or the Microsoft Support team.

  1. Select an email message, and then click Apps.
    Select Apps.
  2. Click the Add apps button.
    The Add apps button
  3. Into the search box, enter "Shared Email Templates". Then select the add-in from the search results.
    Select Shared Email Templates.
  4. Click the Add button.
    The Add button

Shared Email Templates will be added to your Outlook. To open the add-in, start replying to an email or creating a new one, select the Apps button on the ribbon, and then click Shared Email Templates.
Click Shared Email Templates.

Note. You can also open the add-in when reading emails, but it won't be possible to insert templates.

Tip. To avoid the necessity of opening the Shared Email Templates pane each time you need it, pin the add-in by clicking the button shown in the screenshot below.

Pin the add-in in the new Outlook for Windows.

In Outlook Online

Note. The screenshots below might differ from what you see in your Outlook because Microsoft is currently introducing changes to the installation and management of add-ins. If you can't install Shared Email Templates by following these instructions, please contact your system administrator or the Microsoft Support team.

  1. On outlook.live.com/owa/, sign in to your account.
  2. Select any email message in your mailbox and click Apps.
    Select Apps.
  3. Select Add apps.
    The Add apps button
  4. In the search box, type "Shared Email Templates", and then select Shared Email Templates from the search results.
    Select Shared Email Templates.
  5. Click Add.
    The Add button

When the installation is complete, the add-in will appear in your Outlook Online. Start creating a reply or a new email message, click the Apps button, and then select Shared Email Templates.
Select Shared Email Templates.

Note. You can also open the add-in when reading emails, but it won't be possible to insert templates.

Tip. In Microsoft work or school accounts, you can pin the Shared Email Templates add-in to avoid the necessity of opening its pane each time you need it. Just click the button shown in the screenshot below.

Pin the add-in in Outlook Online.

What to do if the Apps button is missing

If you can't see the Apps button, check whether you have the Get Add-ins option and try to install the add-in following the steps below.

  1. Select any email message in your mailbox, and then click the three dots in the upper-right corner of the selected email message. In the dropdown menu that will appear, select the Get Add-ins option.
    The Get Add-ins option in the dropdown menu

    If the Get Add-ins option is missing from the list, go to Settings > View all Outlook settings > Customize actions and select the Get Add-ins checkbox under Message surface. Then click Save.
    Here is the Get Add-ins checkbox.

    The Get Add-ins icon will appear in the upper-right corner of the selected email message.

  2. In the Add-Ins for Outlook dialog, find the Search add-ins box, type "Shared Email Templates" there, and select the add-in.
    Look for the add-in.
  3. Click the Add button.
    Install Shared Email Templates.

When the installation is complete, the add-in will appear in your Outlook Online. To find it, start creating a reply or a new email message, then click the three dots, and you'll see Shared Email Templates in the dropdown menu.
Start Shared Email Templates.

Tip. In Microsoft work or school accounts, you can pin the Shared Email Templates add-in to avoid the necessity of opening its pane each time you need it. Just click the button shown in the screenshot below.
Pin the add-in in Outlook Online.

In Outlook for Mac

  1. In the New Outlook for Mac, click the New Email button.
    The New Email button
  2. Above the new email message, click the three dots, and then select Get Add-ins.
    The Get Add-ins option in the dropdown menu
  3. In the Office Add-ins dialog, enter "Shared Email Templates" into the search box. Select Shared Email Templates.
    Shared Email Templates selected
  4. Click the Add button.
    Install Shared Email Templates.

To begin to use the add-in you've installed, start creating a reply or a new email message, click the three dots, and then select Shared Email Templates on the dropdown menu.
Shared Email Templates is ready to use.

Note. You can also open the add-in when reading emails, but it won't be possible to insert templates.

Tip. To avoid the necessity of opening the Shared Email Templates pane each time you need it, pin the add-in by clicking the button shown in the screenshot below.

Here is the button you need.

Via a manifest file

Note. To get a manifest file, please contact us at support@ablebits.com.

  1. In Outlook desktop, go to File > Manage Add-ins.
  2. In the Add-ins for Outlook dialog, select My add-ins.
  3. Scroll down to Custom Addins, click Add a custom add-in, and then select Add from File.
    Add Shared Email Templates via a manifest file.
  4. If the Shared Email Templates manifest file is already downloaded to your machine, find it there, select it, and click Open.
  5. Click Install.

Installation troubleshooting

Try to install the add-in from Microsoft AppSource.

  1. Go to Microsoft AppSource by clicking the button below:

    Get it from

  2. On the Shared Email Templates page, click the Get it now button.

No Get Add-ins in previous versions of Outlook desktop

Trying to install Shared Email Templates in Outlook desktop, you might not be able to find Get Add-ins on the ribbon. Even if you try to customize the ribbon and add the button manually, it will be disabled and grayed out.

Most often this happens because your Outlook mailbox is not connected to a Microsoft account. If you have several mailboxes connected to Outlook desktop, you can install and use Shared Email Templates only in those mailboxes that are connected to a Microsoft account.

How to check whether your mailbox is connected to a Microsoft account

If you're a corporate user, you can go to File → Account Settings. If there is Microsoft Exchange in the Type field, it means that the mailbox is connected to a Microsoft account.
Account Settings

If you are not a corporate user, you can try to sign in to a Microsoft account with your credentials. If you can't sign in, it means that your mailbox isn't connected to Microsoft.

Note. You can use Shared Email Templates in Outlook desktop only in a mailbox connected to a Microsoft account.

Responses

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