How to install, update, & uninstall
Shared Email Templates for Outlook
The Shared Email Templates add-in works in both desktop Outlook and Outlook on the web. On this page, you'll find detailed information on how to install it on your device.
As soon as you install Shared Email Templates, you'll be able to create your account and get familiar with the add-in.
Install Shared Email Templates
From Microsoft AppSource
The easiest way to install the add-in is to install it from Microsoft AppSource.
- Go to Microsoft AppSource by clicking the button below:
- On the Shared Email Templates detail page, click the Get it now button.
Shared Email Templates will be added to your Outlook Online account. Restart the desktop Outlook client, and the add-in will appear there as well.
Note. The appearance of the add-in in your desktop Outlook might take from several minutes to several hours depending on the Windows and Office versions that you use. Unfortunately, we can't influence this process.
In Outlook desktop
- In the ribbon, find the Add-ins group and click Get Add-ins there:
- In the search box, type 'Shared Email Templates', and then select the add-in from the menu:
- Click the Add button:
The add-in is installed. To open it, start creating a reply or a new email message, find the Ablebits group in the ribbon, and click Shared Email Templates:
Tip. To avoid the necessity of opening the Shared Email Templates pane each time you need it, pin the add-in by clicking this button:
In Outlook Online
- Click the New mail button:
- In the new message that will open, click the three dots and select Get Add-ins from the menu:
- In the Add-Ins for Outlook dialog, find the Search add-ins box, type in 'Shared Email Templates' there, and select the add-in:
- Click the Add button:
When the installation is complete, the add-in will appear in your Outlook Online. To find it, start creating a reply or a new email message, then click the three dots, and you'll see Shared Email Templates in the menu:
Tip. To avoid the necessity of opening the Shared Email Templates pane each time you need it, pin the add-in by clicking this button:
In Outlook for Mac
- In the New Outlook for Mac, click the New Message button:
- Click the three dots above the new message, and then select Get Add-ins:
- In the Office Add-ins dialog, start typing 'Shared Email Templates' in the search box. Select Shared Email Templates:
- Click the Add button:
To begin to use the add-in you've installed, start creating a reply or a new email message, click the three dots, and then select Shared Email Templates from the dropdown menu:
Tip. To avoid the necessity of opening the Shared Email Templates pane each time you need it, pin the add-in by clicking this button:
Via a manifest file
Note. To get a manifest file, please contact us at support@ablebits.com.
- In Outlook desktop, go to Get Add-ins and select My add-ins.
- Scroll down to Custom Addins, click Add a custom add-in, and then select Add from File:
- If the Shared Email Templates manifest file is already downloaded to your machine, find it there, select it, and click Open.
- Click Install.
Installation troubleshooting
No Get Add-ins in Outlook desktop
Trying to install Shared Email Templates in Outlook desktop, you might not be able to find Get Add-ins in the ribbon. Even if you try to customize the ribbon and add the button manually, it will be disabled and grayed out.
Most often this happens because your Outlook mailbox is not connected to a Microsoft account. If you have several mailboxes connected to Outlook desktop, you can install and use Shared Email Templates only in those mailboxes that are connected to a Microsoft account.
How to check whether your mailbox is connected to a Microsoft account
If you're a corporate user, you can go to File → Account Settings. If there is Microsoft Exchange in the Type field, it means that the mailbox is connected to a Microsoft account.
If you are not a corporate user, you can try to sign in to a Microsoft account with your credentials. If you can't sign in, it means that your mailbox isn't connected to Microsoft.
Note. You can use Shared Email Templates in Outlook desktop only in a mailbox connected to a Microsoft account.
How to uninstall Shared Email Templates
Tip. The simplest way to uninstall the add-in is to uninstall it via Outlook Online. After uninstalling the add-in in Outlook Online, restart your desktop Outlook client, and the add-in will be uninstalled there as well.
Note. Shared Email Templates might stay in your desktop Outlook for some hours or even days. This depends on the Windows and Office versions that you use. Unfortunately, we can't influence this process.
In Outlook desktop
- Go to Get Add-ins, select My add-ins, and click Shared Email Templates.
- Select Remove:
Note. If you can't see Remove after clicking Shared Email Templates, it means that your administrator used the Fixed option and you can't uninstall the add-in on your own. In this case, consult your system administrator.
In Outlook Online
- Go to Get Add-ins, select My add-ins, and click Shared Email Templates.
- Select Remove:
Note. If you can't see Remove after clicking Shared Email Templates, it means that your administrator used the Fixed option and you can't uninstall the add-in on your own. In this case, consult your system administrator.
In Outlook for Mac
- Go to Get Add-ins, select My add-ins, and click Shared Email Templates.
- Select Remove:
Note. If you can't see Remove after clicking Shared Email Templates, it means that your administrator used the Fixed option and you can't uninstall the add-in on your own. In this case, consult your system administrator.
How to force updating the add-in
In Outlook desktop on Windows
Start the add-in, click its pane to move the keyboard input focus, and then press Ctrl+F5.
In Outlook Online on Windows
Start the add-in, sign out, right-click the add-in pane, and then click Refresh frame.
In Outlook for Mac
Start the add-in, sign out, right-click the add-in pane, and then click Reload.
In Outlook Online on Mac
Start the add-in, sign out, right-click the add-in pane, and then click Reload Page.
