How to install

From Microsoft AppSource/Office Store

The easiest way to install the add-in is to install it from Microsoft AppSource.

1. Go to Microsoft AppSource by clicking the button below:

   Get it from

2. On the Shared Email Templates detail page, click the Get it now button.

Shared Email Templates will be added to your Microsoft account. To see the add-in in your desktop Outlook client, restart Outlook.

In Outlook desktop

1. On the ribbon, find the Add-ins group and click Get Add-ins there:

2. In the search box, type Shared Email Templates, and then select the add-in from the menu:

3. Click the Add button:

The add-in is installed. To open it, start creating a reply or a new email message, find the Ablebits group on the ribbon, and click Shared Email Templates:

For Microsoft 365 Insider

1. On the ribbon, click All Apps:
   
2. Click Add Apps:
   
3. Enter Shared Email Templates into the search box and select the app in the search results:



4. Click the Add button:
   

In Outlook Online

1. On outlook.live.com/owa/, sign in to your account.
   • For Microsoft personal accounts
     Select any email message in your mailbox, and then click the three dots in the upper-right corner of the selected email message. In the dropdown menu that will appear, select the Get Add-ins option:
     

     If the Get Add-ins option is missing from the list, go to Settings → View all Outlook settings → Customize actions and select the Get Add-ins checkbox under Message surface. Then click Save.
     

     The Get Add-ins icon will appear in the upper-right corner of the selected email message.

   • For Microsoft work or school accounts
     Select any email message in your mailbox, and then click Get add-ins on the Home tab on the ribbon:
     
2. In the Add-Ins for Outlook dialog, find the Search add-ins box, type in Shared Email Templates there, and select the add-in:

3. Click the Add button:

When the installation is complete, the add-in will appear in your Outlook Online. To find it, start creating a reply or a new email message, then click the three dots, and you'll see Shared Email Templates in the dropdown menu:

In Outlook for Mac

1. In the New Outlook for Mac, click the New Message button:

2. Click the three dots above the new message, and then select Get Add-ins:

3. In the Office Add-ins dialog, start typing Shared Email Templates in the search box. Select Shared Email Templates:

4. Click the Add button:

To begin to use the add-in you've installed, start creating a reply or a new email message, click the three dots, and then select Shared Email Templates from the dropdown menu:

Via a manifest file

1. In Outlook desktop, go to Get Add-ins and select My add-ins.
2. Scroll down to Custom Addins, click Add a custom add-in, and then select Add from File:

3. If the Shared Email Templates manifest file is already downloaded to your machine, find it there, select it, and click Open.
4. Click Install.

No Get Add-ins in Outlook desktop

Trying to install Shared Email Templates in Outlook desktop, you might not be able to find Get Add-ins on the ribbon. Even if you try to customize the ribbon and add the button manually, it will be disabled and grayed out.

Most often this happens because your Outlook mailbox is not connected to a Microsoft account. If you have several mailboxes connected to Outlook desktop, you can install and use Shared Email Templates only in those mailboxes that are connected to a Microsoft account.

How to check whether your mailbox is connected to a Microsoft account

If you're a corporate user, you can go to File → Account Settings. If there is Microsoft Exchange in the Type field, it means that the mailbox is connected to a Microsoft account.

If you are not a corporate user, you can try to sign in to a Microsoft account with your credentials. If you can't sign in, it means that your mailbox isn't connected to Microsoft.