On this page, you'll find detailed information on how to install Shared Email Templates.
Check the system requirements for Shared Email Templates.
The easiest way to install the add-in is to install it from Microsoft AppSource.
Shared Email Templates will be added to your Microsoft account. To see the add-in in your desktop Outlook client, restart Outlook.
Note. The appearance of the add-in in your desktop Outlook might take from several minutes to several hours depending on the Windows and Office versions that you use. Unfortunately, we can't influence this process.
The add-in is installed. To open it, start creating a reply or a new email message, find the Ablebits group on the ribbon, and click Shared Email Templates:
Tip. To avoid the necessity of opening the Shared Email Templates pane each time you need it, pin the add-in by clicking this button:
If the Get Add-ins option is missing from the list, go to Settings → View all Outlook settings → Customize actions and select the Get Add-ins checkbox under Message surface. Then click Save.
The Get Add-ins icon will appear in the upper-right corner of the selected email message.
When the installation is complete, the add-in will appear in your Outlook Online. To find it, start creating a reply or a new email message, then click the three dots, and you'll see Shared Email Templates in the dropdown menu:
Tip. In Microsoft work or school accounts, you can pin the Shared Email Templates add-in to avoid the necessity of opening its pane each time you need it. Just click this button:
To begin to use the add-in you've installed, start creating a reply or a new email message, click the three dots, and then select Shared Email Templates from the dropdown menu:
Tip. To avoid the necessity of opening the Shared Email Templates pane each time you need it, pin the add-in by clicking this button:
Note. To get a manifest file, please contact us at support@ablebits.com.
Trying to install Shared Email Templates in Outlook desktop, you might not be able to find Get Add-ins on the ribbon. Even if you try to customize the ribbon and add the button manually, it will be disabled and grayed out.
Most often this happens because your Outlook mailbox is not connected to a Microsoft account. If you have several mailboxes connected to Outlook desktop, you can install and use Shared Email Templates only in those mailboxes that are connected to a Microsoft account.
How to check whether your mailbox is connected to a Microsoft account
If you're a corporate user, you can go to File → Account Settings. If there is Microsoft Exchange in the Type field, it means that the mailbox is connected to a Microsoft account.
If you are not a corporate user, you can try to sign in to a Microsoft account with your credentials. If you can't sign in, it means that your mailbox isn't connected to Microsoft.
Note. You can use Shared Email Templates in Outlook desktop only in a mailbox connected to a Microsoft account.
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