Activation FAQ

Add-ons for Google Sheets & Docs

How can I activate my subscription?

Once you become our happy subscriber, you will get an email with your personal activation key and the activation instructions.

Alternatively, feel free to follow the steps described in this guide to unlock the tool.

I haven't received my activation key

As soon as your order is processed, a registration email with your activation details will be sent to your billing email address. Please check your Spam/Junk/Trash email folders if you don't see it in your Inbox.

If you're still unable to locate it, please email us to support@ablebits.com with your order ID, and we'll resend you the key.

I've just purchased a new key but the add-on says Subscription has expired

Sometimes the server requires a few activation attempts to respond, so please do try to activate your add-on again a couple more times.

If this doesn't help, email us to support@ablebits.com with your key and the screenshot of the error, we'll look into the issue.

I'm entering my activation key but it's saying Exceeded number of users

This error occurs only if all available subscriptions for your key have already been activated.

If you'd like to use the add-on under another account, you need to either transfer the subscription or order an additional one.

I'm getting the Wrong product error when trying to unlock the tool

This message hints that you're trying to activate an incorrect add-on.

Note. Each add-on, whether single or Power Tools (a collection of add-ons), is a different product that requires different subscription.

Please make sure to install and activate the correct tool.

My subscription has stopped working and the add-on is asking me to purchase again

This usually happens for two reasons:

  1. If you're logged in under multiple Google accounts.

    This is caused by an issue on the side of Google and, sadly, we cannot bypass or control it. If this is the case, you need to sign out and log back in only under the subscribed account. Then use your key to activate the subscription back.

  2. When you reinstall the add-on. Simply activate the tool back using your key.

If you're still unable to get your subscription up and running, please contact us at support@ablebits.com

Responses

Paul says:
February 22, 2020 at 11:45 am

I have two Gmail email accounts, one is for corporate and the other is personal. At work i can only access my corporate Gmail account and not my personal. My question is do i have to purchase two licenses keys or just one and i can use it on both emails? The other question is do i install the addon in chrome or googlesheets?

Ekaterina Pechyonkina (Ablebits Team) says:
February 22, 2020 at 12:04 pm

Hello Paul,

Thank you for your questions. Our subscription is account-based. If the product is going to be used under different Google accounts at the same time, you need to have several subscriptions, so there is one for each account. In the meantime, you can transfer the subscription when needed, if you feel comfortable with that:
https://www.ablebits.com/docs/gsuite-add-ons-licensing/#transfer-subscription

As for installation, the detailed instructions are here: https://www.ablebits.com/docs/gsuite-add-ons-corporate-deployment/#install-single-accounts

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