Activation FAQ

Add-ins Collection for Outlook

I haven't received my license key

As soon as your payment is processed, you should receive an automatically generated email message with your license information. If you haven't, please check your Spam/Junk/Trash folders. If there is still no message, please contact us at support@ablebits.com and we will send you all the necessary information asap.

How to activate my Add-ins Collection for Outlook license?

After purchasing your Add-ins Collection license, you will receive an email from us with your personal license key. Please find this message and copy license key to the clipboard before starting the activation process.

To enter your license key and unlock the program, please start Microsoft Outlook. Go to the AbleBits tab and click About. You will see the About window. Click the Enter key button. After that paste license key from the clipboard and follow the Activation Wizard. If you need more details, please see How to activate your Add-ins Collection for Outlook license.

I'm entering my license key but it says Activation limit exceeded

The reason may be that the key was automatically blocked by our registration server due to the exceeded limit of activations. Please contact our support team with this issue at support@ablebits.com

I reinstalled the add-in/Office/Windows and my license key has stopped working

First, please check that you installed the correct version and edition of the product.

Second, if you upgraded or updated Microsoft Windows or Office, you should install compatible Add-ins Collection for Outlook version. If you got your license more than two years ago but want to upgrade it, you can do it at a discount. Please contact us at support@ablebits.com if you need help.

How to recover a lost license key?

To recover your license key, please make a request to the Activation service. Your license key will be sent to the email address that you specified when purchasing the product. If your email address has been changed or you don't remember it, please contact us to recover your license key manually.

Ask a question (posted publicly)

If you have any questions or issues with this add-in, please feel free to post your concerns in the comments area. As soon as we answer, a notification message will be sent to your e-mail. If you do not want to share your thoughts in public, please contact us at support@ablebits.com.
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