Ultimate Suite for Excel: Troubleshooting

If something went wrong...

If you're having any difficulties with Ultimate Suite for Excel, please check the list of issues below. If the problem isn't mentioned there or the guides aren't helpful, feel free to contact us. We'll do our best to assist you.

Technical issues

• The add-in cannot load one of its dlls
• No Ablebits tabs in the Excel ribbon
• Ablebits tabs are present but not clickable
• Ablebits icons have disappeared
• Your antivirus blocks Ultimate Suite
• Excel crashes when you use Ultimate Suite
• Windows protected your PC
• The digital signature is corrupted
• Unable to start the 'AblebitsMakediffs.exe' application
• Ultimate Suite for Excel doesn't show up in Office 365 installed from Microsoft Store
• One of the add-in dlls is misplaced and cannot be loaded

Installation/Uninstallation issues

• Windows protected your PC
• Your antivirus blocks Ultimate Suite
• Microsoft Office related problems while installing the add-in
• Ultimate Suite for Excel doesn't show up in Office 365 installed from Microsoft Store

Licensing and activation

• You haven't received your license key
  As soon as your payment is processed, you'll get an automatically generated email message with your license information. If you haven't received it, please check your Spam/Junk/Trash folders. If there's no message there, please contact us at support@ablebits.com and we'll send you all the necessary information asap.
• The activation limit is exceeded
  If you're entering your license key and there's a message saying "Activation limit exceeded", it means that your key was automatically blocked by our registration server due to the exceeded limit of activations. Please contact our support team at support@ablebits.com

• You're getting the Incorrect License Key message
• After reinstallation, your license key has stopped working
  First of all, make sure that you've installed the right version and edition of Ultimate Suite. Please find more details here.

  Secondly, if you have recently upgraded or updated Microsoft Windows or Office, the latest version of Ultimate Suite might be needed. With the license purchased less than two years ago, you're eligible for a free upgrade. If your license was purchased more than two years ago, you're entitled to a discount. If you have any questions or need some assistance, please contact us at support@ablebits.com

• You've lost your license key
  You can recover your license key on Activatenow.com by submitting the billing email address associated with your order. If you don't use that email address anymore or don't remember it, please contact us at support@ablebits.com
• You can't find your Ultimate Suite license key in Excel