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Ultimate Suite for Excel: Troubleshooting

If you're having any difficulties with Ultimate Suite for Excel, please check the list of issues below. If the problem isn't mentioned there or the guides aren't helpful, feel free to contact us. We'll do our best to assist you.

Technical issues

Licensing and activation

  • You haven't received your license key
    As soon as your payment is processed, you'll get an automatically generated email message with your license information. If you haven't received it, please check your Spam/Junk/Trash folders. If there's no message there, please contact us at support@ablebits.com and we'll send you all the necessary information asap.
  • The activation limit is exceeded
    If you're entering your license key and there's a message saying "Activation limit exceeded", it means that your key was automatically blocked by our registration server due to the exceeded limit of activations. Please contact our support team at support@ablebits.com

  • You're getting the Incorrect License Key message
  • After reinstallation, your license key has stopped working
    First of all, make sure that you've installed the right version and edition of Ultimate Suite. Please find more details here.

    Secondly, if you have recently upgraded or updated Microsoft Windows or Office, the latest version of Ultimate Suite might be needed. With the license purchased less than two years ago, you're eligible for a free upgrade. If your license was purchased more than two years ago, you're entitled to a discount. If you have any questions or need some assistance, please contact us at support@ablebits.com

  • You've lost your license key
    You can recover your license key on Activatenow.com by submitting the billing email address associated with your order. If you don't use that email address anymore or don't remember it, please contact us at support@ablebits.com
  • You can't find your Ultimate Suite license key in Excel


when i use ablebits utlimate in windows 7 excel is fast but in windows 10 excel is very slow especially copy sheets with the same name to one sheet

Debborah van der Schyff says:
September 21, 2020 at 11:17 am

Good day

I have one sentence (Heading) to be merged across 3 cells but have text as subheaders
in each of the columns, how do I merge only the top heading across without effecting the

John Batten says:
June 28, 2020 at 8:09 am

Hi - Is it possible to automatically split the names of new rows added to a sheet using the split name tool?



BTW - I'd also like to automate date calcs for new rows as well. :-)

Hi John,

Thank you for your question. I'm sorry, but it is technically not possible to have the add-in running in the background and split the newly added names once they are entered. You need to manually start it each time you want to split, calculate, etc.

Art Atkinson says:
May 19, 2020 at 3:06 am

I used VLOOKUPWIZARD to look up email addresses. it appeared to be working, as the desired emails were showing up. but I discovered by accident that the emails displayed were not the email themselves. The actual cell contents were complicated VLOOKUP formulas.

I need to know how to get the actual emails, to drive a mail merge campaign.

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