This problem is related to the storage place for the templates. The phrases you create are kept in the Roaming Settings that Microsoft provides for Office 365 accounts. And to our regret, we can't control it.
If you have a local Exchange server, then its settings may be causing this behavior.
Thus, regarding this problem, please turn to Microsoft support service for assistance.
Unfortunately, due to some storage issues in Outlook online the current version of the add-in stores all templates in plain text only.
No, since the templates are saved in different formats.
Sadly, due to some technical limitations on the side of Office 365 our add-on can't open the attachments.
When you click the attachment in the list, it opens the email that contains the file. You can open the attachment from that email in Outlook.
Hi team,
When using Template Phrases add-in, it suddenly dissaperared with all my templates using the add-in in Outlook 365 ProPlus. However, if I use Outlook on the web and look for my templates they are there.
Seems only an issue with the local installed Outlook. What can be the steps to solve this issue?
Hi Rui,
Thank you for contacting us.
We have just replied to you via email, please check your Spam/Junk/Trash email folders if you still don’t see our message in your Inbox. Thank you.
Hi,
my colleagues are using the phrases for their team-mailbox. Since some weeks, only one person can see the phrases in Outlook. The other 2 see it only in Outlook-Web.
Hi Florian,
Sorry to hear you are having issues with our software. One of our support team agents has just replied to you via email. Please check your Inbox. Thank you.
i have a user that has experience this exact issue. The add-on is not visible in Outlook desktop but it is visible in OWA.
Please advise.
Hello Rob,
Unfortunately, when updating Office and Windows, Microsoft has stopped caring about the compatibility with third-party add-ins, even with those tools published in their Office Store. I believe it caused the issue you’ve reported. I'm really sorry, but there is n nothing else we can do about this.
Please also have a look at our brand-new add-in, Shared Email Templates, that may be of interest to you. Thank you.
Is there any way to prevent the template from inserting the text below the signature that is automatically added? it seems to always paste the text below my signature.
Hello Alan,
Thank you for contacting us.
We have just replied to you via email. Please provide us with the requested information and we’ll do our best to help. Thank you.
