Purchasing FAQ

Ultimate Suite for Excel

• How do I purchase Ultimate Suite for Excel?
• How can I pay?
• Is the order process secure?
• What if I want to return your product and get my money back?
• How much time does it take to deliver the product?
• Do you provide formal quotes before buying?
• How can I place a Purchase Order (PO)?
• My organization is tax exempt, how do I purchase without sales tax?
• Do you have a DUNS number and NCAGE code?
• How can I get an invoice?
• Can I get a discount?
• Are there any recurring fees?
• How long can I use my license?
• What is the upgrade policy?
• I can’t purchase anything. There is an error during checkout!
• Are there any resellers?

How do I purchase Ultimate Suite for Excel?

Go to the Ultimate Suite for Excel page, select your edition, and click the Buy now button. You’ll be taken to the order page where you can select the number of licenses and payment method.

How can I pay?

We use the e-commerce service providers (resellers) Digital River GmbH (MyCommerce Share-it) and AVANGATE BV dba 2CHECKOUT (2Checkout) to process our orders and collect payments. They accept all major credit cards, check, PayPal and Purchase Orders.

Is the order process secure?

Yes, the purchase process is 100% secure and safe. Our orders are processed by the global e-commerce service providers (resellers) that provide secure order processing worldwide. All information you provide during the order process is encrypted and protected via a secure SSL connection (https).

What if I want to return your product and get my money back?

We provide an unconditional 60-day money-back guarantee for Ultimate Suite for Excel. If for any reason you want to get your money back, just let us know and we will refund your money in full, no questions asked.

How much time does it take to deliver the product?

An email message with your license key is sent the moment your payment is approved, and that should be almost immediately. If you don’t receive an email soon after, contact us and we’ll check on your order.

Do you provide formal quotes before buying?

Yes! If you need a formal quote in the PDF format, please contact us with the following details:

1. First Name
2. Last Name
3. Company
4. Street Address
5. City, State, and postal code
6. Country
7. E-mail address
8. Billing currency
9. VAT ID (only applicable to business customers within the European Union)

A quote in the PDF format will be sent to you in 1-2 business days. The quote is valid for 14 days; if it is not processed within that period, it will be automatically cancelled.

To turn the quote into a real order, click the "Process order" link in the email, choose the payment option on the order form, click "Buy now", and a few seconds later the order is completed.

How can I place a Purchase Order (PO)?

Corporate clients can place a purchase order (PO) through Digital River GmbH (MyCommerce Share-it), our secure e-commerce service.

Purchase order is available in the following countries: USA, Canada, United Kingdom, Germany, France, Netherlands, Italy, Spain, Norway, Sweden, Finland, Austria, Estonia, Belgium, Canarian Islands, Ceuta, Melilla. If your county is not in the list, please contact us for further details at support@ablebits.com.

To submit a purchase order, please perform the following steps:

1. Select the product on our purchase page and click the Buy now button. You'll be automatically redirected to the Share-it order form.
2. Select the Purchase Order Request option at the bottom right corner of the order form in the Payment Information section:
   
3. Your cart will be updated, you will be prompted to browse for your purchase order:
   
4. Attach the Purchase Order and click the Buy Now button.
5. Your PO will be processed within 1-2 working days, and the license information will be sent to the specified email address. Along with the license keys, you will get the detailed payment instructions. If we do not receive the payment within 90 days, your order will be suspended and your license key will be blocked until we receive the payment in full.

My organization is tax exempt, how do I purchase without sales tax?

We use two independent e-commerce service providers (resellers) MyCommerce Share-it and 2Checkout. Depending on your location and the selected payment method, you will be directed to one of them. Both services are required to collect state sales tax in every U.S. state that has a state sales tax. Although it is not possible to prevent sales tax from being collected during the order process, if your organization is tax-exempt, you can receive a refund of the sales tax afterwards.

To receive a refund of the sales tax that you paid, please do one of the following:

If you purchased via MyCommerce Share-it

Send an e-mail message to ClientSupport@US.MyCommerce.com with a subject line of "Sales Tax Refund Request".

In your message, please include the order ID shown on your receipt / invoice and attach your organization's tax exempt documentation. This may be a certificate, tax form, or other government-issued documentation.

Once your refund has been processed, the funds will post back to the payment account used for the order within 3-5 business days.

If you purchased via 2Checkout

Please send your tax-exempt certificate and the order number to the 2Checkout customer service at refund@2checkout.com and they will refund the tax.

Do you have a DUNS number and NCAGE code?

Yes, our DUNS number is 506860128 and the NCAGE code is SAQR3.

How can I get an invoice?

After your order is processed, an invoice will be sent to the specified e-mail address. If you need a copy of the invoice at a later point of time, you can get it by logging into your Share-it! account.

If you have any difficulties, please contact us with your order ID, and we will send you a copy of the invoice.

Can I get a discount?

Yes, you can get discounts for Ultimate Suite for Excel.

A volume discount is applicable for all customers and depends on the quantity of licenses purchased:

An additional 10% discount we offer to:

• Non-governmental organizations (NGO), non-profit organizations (NPO). To get this discount, please contact us from your organizational email account.
• Educational organizations (EDU) and students. Please contact us from your organizational or official student email account. You can also share a photo of your student ID card or any other proof with us.

To get an Ultimate Suite for Excel license for free, post a small review on our product on your NGO/NPO/EDU official website with an active link to www.ablebits.com and contact us.

Are there any recurring fees?

There are no annual or any other recurring fees.

How long can I use my license?

The license is lifetime, meaning you pay once and can use the purchased version of the product as long as you like.

What is the upgrade policy?

During 2 years after the purchase you get all minor updates (e.g. 2020.2) and major versions (e.g. 2021) for free.

I can’t purchase anything. There is an error during checkout!

Please contact us, and we’ll be happy to find out what happened.

Are there any resellers?

Sure, please find the list of them here: Trusted Ablebits products resellers