Purchasing FAQ

Yes, the purchase process is 100% secure. Orders are processed by the global e-commerce service providers: Avangate Inc dba 2Checkout (for the USA) and Verifone Payments BV dba 2Checkout (worldwide). To learn more about 2Checkout security and compliance, visit this page.

We provide an unconditional 30-day money-back guarantee for Ultimate Suite for Excel. If you want to get your money back, just let us know and we'll refund your money in full—no questions asked.

An email with your license key will be sent as soon as your payment is approved, which is done almost immediately. If you don't receive the email, please contact us and we'll look into your order.

Yes, we do. If you need a formal quote in the PDF format, please contact us with the following details:

1. First Name
2. Last Name
3. Company
4. Street address
5. City, State, and postal code
6. Country
7. Email address
8. Billing currency
9. VAT ID (only applicable to business customers within the European Union)

A quote in the PDF format will be sent to you in 1-2 business days. The quote is valid for 30 days. If it's not processed within that period, it will be automatically canceled.

To proceed with turning the quote into a real order, click "ORDER LINK" in the quote.

On the purchase page, select Purchase order from the list of other payment methods.

If your organization is based in the U.S. and holds a valid tax exemption certificate, you can make purchases without being charged sales tax. Here's how to do it:

1. Request a 2Checkout tax-exempt ID
   Send your tax-exemption certificate to refund@2checkout.com. Once verified, you'll receive a 2Checkout tax-exempt ID.
2. Enter your ID during the order process
   • Start placing your order.
   • Enter your company name in the corresponding field. This is required for the tax-exempt option to appear.
   • Select the option The company is tax-exempt.
   • Enter your 2Checkout tax-exempt ID in the appropriate field.

   Note. The company name you enter doesn't need to exactly match your certificate. 2Checkout only verifies the tax-exempt ID.

3. Complete your purchase without sales tax
   Once the ID is applied, sales tax will be removed from your order total.

You can use your 2Checkout tax-exempt ID for other orders, as long as your 2Checkout tax-exempt ID is still valid.
If you have any questions, please contact our support team.

After your order is processed, an invoice will be sent to the specified email address. If you need a copy of the invoice, you can retrieve it by logging into your 2Checkout account.

If you have any difficulties, please contact us with your order ID, and we'll send you a copy of the invoice.

Yes, you can get a volume discount that depends on the quantity of licenses you're going to purchase:

We offer a 50% discount off the regular price to charities. Feel free to contact us from your organization's email address.

There are no recurring fees. Your license is a lifetime one, meaning you can use the purchased version as long as it remains compatible with your operating system and Excel environment.

You can use the purchased version of Ultimate Suite as long as it remains compatible with your operating system and Excel environment.

For 2 years following your purchase, you'll receive all minor updates and major versions upgrades for free.

Please contact us, and we'll be happy to help.

Sure, please find the list of them here: Trusted Ablebits products resellers.