Responses
I've installed the application but the toolbar or menu does not show. How can I fix this.
Hello Neil,
Thank you for your question.
If you have Ultimate Suite installed but donât see the Ablebits tabs in your Excel Ribbon, please follow the steps described here. If these steps don't help, please email us at support@ablebits.com.
They do not reply to any help messages
Dear Heather,
Thank you for your comment. I'm sorry but for some reason our messages are not reaching you. Please contact us from another email address.
I purchased personal edition several years ago. I changed my laptop to 64-bit and since then, I reinstalled but the software has been complaining of incompatibility with special 64-bit.
Hello Oluwole,
Thank you for contacting us. Please send a screenshot of the error message you get to support@ablebits.com. Also, please attach your license information. Thank you.
Hi,
I currently am using your product for excel and LOVE it. I am about to get a new work laptop that I will not have admin rights to. Can you still load the excel ablebits without admin rights?
tks/
Hi Cristy,
Thank you for your question. Sorry, Ultimate Suite Personal edition can be installed for users with administrator permissions. Yet, the Business edition won't require admin rights. Feel free to send us your current license key to support@ablebits.com and we will offer you a special upgrade price. Thank you.
That's extremely backwards and pretty anti-user. Forcing people to upgrade to corporate edition - which you damned well know IT departments are going to refuse in most cases - so people can use it individually. It's not like it's a $2 app. You have the capability to run without admin but deny it to anyone who hasn't purchased a corporate license just to bleed more money.
Hello Alvin,
Thank you for your feedback. I am really sorry that you have encountered difficulties in installing our add-in.
Please note that any program during its installation and activation writes some data to the registry of a system. Therefore, users should have appropriate permissions for installing programs and writing to the registry on their machines.
Ultimate Suite Personal edition is installed in the C:\Program Files(x86)\ folder. Ultimate Suite Business edition is installed in the user profile C:\Users\[User_Name]\AppData\Local\. Please make sure that your users have permissions to install programs in these folders.
If your company security policy allows users to install software on their computers individually, there shouldn't be any problem with the installation of Ultimate Suite Personal edition either. The Personal edition can be used on both personal and corporate machines.
If you have any questions or need further clarification, please feel free to email us at support@ablebits.com.
I wanted to let you know that I purchased ablebits last year and I am totally addicted to its features that gave me power to easily manipulate information in my spreadsheets. I was getting aggravated before I got ablebits excel add-on, but now I look forward to working with my spreadsheets. This is a great product and I'm looking forward to the new update. Thank you again for giving me the feeling of excitement when I'm working with spreadsheets.
Hello Joseph,
Thank you very much for sharing your feedback with us. We are glad to hear that you find our add-in efficient and enjoy using it for your Excel tasks.
Have a great day!
Hi
I have an version of Ablebits Merge Table Wizard for Excel 2010.
I have updated to Office 365 and cannot install the newer version of Ultimate Suite.
I have tired to uninstall the Merge Table Wizard but a pop up window that says :
"There is a problem with this windows installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor."
And when I try and install the Ultimate Suite I get the message:
"
A previous version of Merge Table Wizard is already installed. Please uninstall before it before installing Ablebits Ultimate Suite."
Im stuck in a loop and cant figure it out Help!
Joe
Hi Joe,
Sorry to hear that you are having difficulties with our software. I kindly ask you to follow these steps: https://www.ablebits.com/docs/excel-unable-uninstall/#remove-registry-editor
If the problem persists, please send us a message to support@ablebits.com.
Hello,
My office manager just purchased the personal Ultimate Suite for my computer but I'm having trouble installing the program. A year ago, I did the free trial of Ablebits Merge Cells and that's still on my Excel Ribbon. When I try to download the Ultimate Suite, I get a message saying to uninstall the Ablebits Merge Cells but when I look at my add ins for Excel, it says that I don't have any add ins (Ablebits was the only one I had).
I tried to go a different route and just add in my product key but it's also asking for a License Name. No where in the email that we received after making the purchase were we given a License Name.
Help!
Hello Valerie,
Thank you for contacting us. Please follow the steps described in this help page to completely remove the add-in:https://www.ablebits.com/docs/excel-unable-uninstall/#remove-registry-editor
I purchased the outlook add-in and it installed no issues/ I downloaded the excel add-in to review it before purchase and although it said it installed successfully, there is no ribbon entry for ablebits. I uninstalled and reinstalled with excel shutdown but still no joy. It show installed for 52.4 mb and I've reviewed options/trust for add-ins but nothing. Other add-ins i am using appear installed normally and functional.
I just thought it might save me a bit of macro writing occasionally - why reinvent the wheel.
Hello George,
If you installed Ultimate Suite and the Ablebits tabs didn't appear in your Excel Ribbon, please check the solutions described on this page.
If the issue you have is different, then please contact us by email (support@ablebits.com) and describe the problem in more detail. Thank you.
I have purchased the personal edition and have been looking for the overview reports. When I open my Excel i get to data and tools tab but no report function. Am I missing something?
Hello Bernard,
Thank you for contacting us.
Our support team assistant has just replied to you via email. Please check your Inbox and provide us with the requested details. Thank you.
I cannot install the personal excel suite. I cannot uninstall an older version. it keeps saying "folder path application data contains invalid character." please assist as I paid for this five weeks ago and haven't been able to use it.
Hello Emily,
Since we'll require some details from you, we'll contact you by email.
Thank you for your understanding.
I want to uninstall Ablebits add-ins but not able to do. I am facing some problem. can you help me?
Hello Tekchand,
Thank you for contacting us.
Could you please describe the problem you are having in more detail? If you get any error message, please send us its screenshot to support@ablebits.com.
We'll do our best to help you.
I am using version 2018.3.1201.5963. Ultimate suite for Microsoft Excel. How will i know that i have to purchase latest updated product as stated that updates are free for certain period?
Hi Tapan,
Thank you for your question.
We usually notify our customers about major upgrades in a newsletter. Your current license is fully compatible with the latest version of Ultimate Suite and there is no need to upgrade it at the moment.
Please note that your license is lifetime, meaning you pay once and can use the purchased version of the product as long as you like. There are no annual or any other recurring fees. During 2 years after the purchase, you get all minor updates (e.g. 2018.5, 2018.4) and major versions (2018, 2019) for free. After that, you can buy the next major version with a 50% discount on the regular price.
Please feel free to contact us with any other questions.
I have followed all the steps and am being told this is not a valid add in ??? i was really excited to get this installed
Hello Heather,
For us to be able to help you better, please send us the screenshot of the error message you get to support@ablebits.com.
We'll do our best to help you.
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