How to transfer the software from old PC to new PC.
Thank you for your comment.
To transfer a license from one computer to another, you simply need to uninstall the product from an old machine (if possible), then download it on a new machine, install and activate using your current license key.
Please contact us again if you have any other questions.
I have problem, bad service doesn't work the key license do you give me
I'm really sorry you are having difficulties with activation. I have just send you the instructions and your license details via email. Please check the Inbox.
So how do I activate this product? Every time I go through the wizard I get to step three and it locks up my Excel saying it can't find one of the dlls. I've tried uninstalling it and my computer won't let me uninstall it. I've purchased a license, so it either needs to work, or I want my money back and my Excel fixed. I've spent an hour on this crap and I have work to do.
Thank you for contacting us. I'm really sorry that you are having difficulties with our add-in.
Please try to add the entire Ultimate Suite for Microsoft Excel folder to the whitelist of your antivirus program.
In case you have any other questions or need further assistance, please feel free to email us at email@example.com.
I just purchased the software and activated it on my laptop. However, when I attempt to use Excel on my travel 2-in-1 Laptop which is signed in under the same Microsoft Office license, it does not show my Ablebits being active.
Thank you for your message. I have checked our database and it shows 2 successful activations. Yet, I should mention that Ultimate Suite is designed for Windows only and doesn't work on Chromebook or the Surface Pro X. If this is not your case, please send us your system environment details to firstname.lastname@example.org. Thank you.
I purchased the Ablebits Ultimate Suite for Excel in February, 2020. Unfortunately due to COVID-19 I am must now trying to activate it but I am getting that my subscription key is not valid. HELP!
I've just sent you your upgraded license details via email. Please check your Inbox. Thank you.
I just received the email with the license key, but every time I copy and paste it into the box a message comes up "sorry, the license key you have entered is incorrect. Please copy and paste your license key from the registration message." Can you please help.
Thank you for contacting us. I am really sorry that you are having difficulties with activation.
Please uninstall the current version of Ultimate Suite via Control Panel, download and install the latest version of the product compatible with your new key using this direct link:
Then try to activate the add-in again. If you still have any difficulties, please contact us back for further assistance.
I'm about to have my laptop formatted and a new OS installed, how do I disassociate the license key, temporarily, till after the install?
I just don't want the servers to think I've installed it twice.
I've replied to your question directly by email. Please check your Inbox.
If you have any other questions, do not hesitate to email us back.
If I purchase the program I will want to install it on my office desktop and also my travel laptop. Will I be have to purchase two licenses to do this? I will only be using one at a time.
Thank you for your interest in our product.
If you purchase the personal edition of Ultimate Suite, you are allowed to install and activate the tool on 2 machines with the same license key.
Please let us know if you have any other questions.
I purchased and installed on my old laptop and now I need to install this on my new laptop as well. Please help.
Please send us your order number to email@example.com and our specialists will provide you with the detailed instructions how to install and activate the product you have a license for.
What happens if I change computers? How would I ensure it is removed from the old computer and can be installed on the new one?
Thank you for using Ablebits tools.
To ensure the add-in is removed from your old computer, delete it via Control Panel, here you will find the detailed instructions.
When the add-in is uninstalled from your old machine, install it on your new one and activate your license again.
If you face any problem with license activation, please contact our support team at firstname.lastname@example.org
I purchaced a license using my personal paypal (on my companies google account) and when I go to activate is states that the subscription is expired. Please Help!
Thank you for reporting this problem to us, Bret.
I'm sorry to hear you're unable to activate your subscription.
I replied to you directly via email regarding the problem.
Please check your Spam/Junk/Trash folders if you don't see the message in your Inbox.
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