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Add-ins Collection for Outlook: Troubleshooting


I had saved my own template phrases, however, as I had opened a new email, all of them are now missing. Where on my computer would these be stored? Or how can I recover them? Thank you!

I have installed Template Phrases by going to Outlook > Get Add-ins and install Template Phrases.
When opening a new e-mail and clicking Show Templates the Error message "This add-in could not be started. Close this dialog to ignore the problem or click "Restart" to try again".
When trying again nothing happens.
When using the Microsoft solution to "Enable protection mode" the problem is still there.
I tried using the paid version as well, but i can't import my templates because of different filetypes (.Data and .ptd)
Outlook is reinstalled too.

How can i solve this problem?

Hello Erik,

Thank you for contacting us. You see, due to recent Microsoft updates our Template Phrases app became completely non-functional so we decided to discontinue support of this add-in. Instead, we have created the new Shared Email Templates add-in that has much more advanced functionality, lets you access templates from all your devices as they are stored in a cloud-based sharing service, and works in Outlook for Windows, for Mac, and Outlook online. Moreover, there is a possibility to import your templates from the Template Phrases app into the Shared Email Templates add-in: https://www.ablebits.com/docs/outlook-shared-templates-import-folder/

If you want to give it a try, please download and install the add-in from Office Store.

Murtaza Jaafri says:
August 17, 2020 at 5:46 pm

i entered my key and after that i cannot see the screen that was there on the right to choose my templates. Is there a quick key that will allow it to pop up on the right as it was before?

Murtaza Jaafri

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