Add-ins Collection for Outlook: Troubleshooting

If something went wrong while using the Add-ins Collection

If you face any troubles when using, installing, activating Add-ins Collection for Outlook, find the solution on this page. In case your issue is not listed or the guides don't help - we are always there to support you and answer all your questions: support@ablebits.com

Runtime issues

No Ablebits tabs in Outlook

Outlook crashes when you use Add-ins Collection and have ESET NOD32 add-in for Outlook enabled

Add-ins Collection for Outlook doesn't show up in Office 365 installed from Microsoft Store

Template Phrases cannot open the shared templates file

Can't enter anything into any edit boxes on task pane in Template Phrases, Conversational Attachments, etc.

Installation issues

The add-in cannot load one of its dlls

Windows protected your PC

Unable to repair or uninstall the add-in

Configure AppLocker to let Ablebits add-ins start

Activation issues

You haven't received your license key

Activation limit exceeded

Where to find the license key in Outlook if the plug-in is already registered

After reinstallation, your license key has stopped working

How to recover your lost license key

Windows and Microsoft Office how-tos

Update your Microsoft Office

Repair your Microsoft Office

Use .NET Framework Repair Tool

Disable Preview Pane in File Explorer

Detect the full version number and bit version of Microsoft Office

Install Desktop Office instead of Office from Microsoft Store

Take a screenshot to send to our support team

Responses

Erik Visch says:

October 16, 2020 at 8:26 am

I have installed Template Phrases by going to Outlook > Get Add-ins and install Template Phrases.
When opening a new e-mail and clicking Show Templates the Error message "This add-in could not be started. Close this dialog to ignore the problem or click "Restart" to try again".
When trying again nothing happens.
When using the Microsoft solution to "Enable protection mode" the problem is still there.
I tried using the paid version as well, but i can't import my templates because of different filetypes (.Data and .ptd)
Outlook is reinstalled too.

How can i solve this problem?

Mary Trifuntova (Ablebits Team) says:

October 16, 2020 at 8:32 am

Hello Erik,

Thank you for contacting us. You see, due to recent Microsoft updates our Template Phrases app became completely non-functional so we decided to discontinue support of this add-in. Instead, we have created the new Shared Email Templates add-in that has much more advanced functionality, lets you access templates from all your devices as they are stored in a cloud-based sharing service, and works in Outlook for Windows, for Mac, and Outlook online. Moreover, there is a possibility to import your templates from the Template Phrases app into the Shared Email Templates add-in: https://www.ablebits.com/docs/outlook-shared-templates-import-folder/

If you want to give it a try, please download and install the add-in from Office Store.

Murtaza Jaafri says:

August 17, 2020 at 5:46 pm

Hello
i entered my key and after that i cannot see the screen that was there on the right to choose my templates. Is there a quick key that will allow it to pop up on the right as it was before?

Murtaza Jaafri

Ekaterina Pechyonkina (Ablebits Team) says:

August 17, 2020 at 5:53 pm

Hell Murtaza,

Thank you for contacting us. Please read about the Template Phrases pane options here:https://www.ablebits.com/docs/outlook-template-phrases/#pane-options

If you still face any difficulties, feel free to send us a screenshot to support@ablebts.com. Thank you.

Post a comment

Seen by everyone, do not publish license keys and sensitive personal info!

If you have any questions or issues with this add-in, please feel free to post your concerns in the comments area. As soon as we answer, a notification message will be sent to your e-mail. If you do not want to share your thoughts in public, please contact us at support@ablebits.com.

Products
Windows
Ultimate Suite for Excel Shared Email Templates for Outlook Mail Merge for Outlook Link Checker for Word
Mac Os
Text Toolkit for Excel Shared Email Templates for Outlook Mail Merge for Outlook
Outlook Online
Shared Email Templates for Outlook Mail Merge for Outlook
Google Workspace
Add-ons for Google Sheets Add-ons for Google Docs
Ultimate Suite
70+ professional tools for Microsoft Excel

This comprehensive set of time-saving tools covers over 300 use cases to help you accomplish any task impeccably without errors or delays.

Merge multiple worksheets

Compare sheets for differences

Remove duplicates

Merge cells in Excel

Calculate dates and times

Combine sheets by column headers

Trim extra spaces

Count characters and words

Convert text to number

See all tools

Works for: Windows
Read more about Ultimate Suite
Shared Email Templates
Reply to routine emails faster than ever

Do not waste your time on composing repetitive emails from scratch in a tedious keystroke-by-keystroke way. Type your response just once, save it as a template and reuse whenever you want.

Quick replies for routine emails

Fully customizable templates

Gorgeous html-based designs

Dynamic templates with fillable fields

Comfortable template sharing

Custom-tailored bulk mailings

Company and team-wide signatures

Easy user and team management

Works for: Windows•macOS•Outlook Online
Read more about Shared Email Templates
Link Checker for Microsoft Word
Manage links in your document with ease

Find all links in your document, get them verified, correct invalid ones and remove unnecessary entries with a click to keep your document neat and up to date.

Search for all link types

Define link states

Edit multiple hyperlinks at a time

Sort and filter links by different criteria

Works for: Windows
Read more about Link Checker
Text Toolkit for Excel
35+ handy options to make your text cells perfect

Instead of building formulas or performing intricate multi-step operations, start the add-in and have any text manipulation accomplished with a mouse click.

Trim extra spaces

Convert text to numbers

Count characters and words

Change letter case

Extract text or numbers

Remove text by its position

Add the same text to selected cells

Split cells by symbol, string, or mask

Replace unwanted characters

Eliminate leading zeros

Clean non-printing characters

Swap text in your cells

Find, extract, replace, and remove strings by means of regexes

Merge columns, rows, or cells into one

Combine rows by duplicates

Works for: macOS•Excel Online
Read more about Text Toolkit
30+ tools to boost your Google Sheets
This smart package will ease many routine operations and solve complex tedious tasks in your spreadsheets.
Read More Try it for free

Add-ons for Google Sheets

Merge Sheets Function by Color Remove Duplicates Sheets Manager Combine Sheets Table Styles Advanced Find and Replace See all products

Add-ons for Google Docs

Search & Navigate Doc Tools Styles for Google Docs
Mail Merge
Ideal for newsletters, proposals, and greetings addressed to your personal contacts

Mail Merge is a time-saving approach to organizing your personal email events. It offers:

Customizable and adaptive mail merge templates

Personalized merge fields depending on the recipient or context

Dynamic attachments and images

Mailing lists based on Excel tables

"Send immediately" and "send later" scheduling

Works for: Windows•macOS•Outlook Online
Read more about Mail Merge
Downloads
- Current versions
- Archived versions
Documentation
Support
Blog
About us
Purchase