Add-ins Collection for Outlook: Troubleshooting

If something went wrong while using the Add-ins Collection

If you face any troubles when using, installing, activating Add-ins Collection for Outlook, find the solution on this page. In case your issue is not listed or the guides don't help - we are always there to support you and answer all your questions: support@ablebits.com

Runtime issues

No Ablebits tabs in Outlook

Outlook crashes when you use Add-ins Collection and have ESET NOD32 add-in for Outlook enabled

Add-ins Collection for Outlook doesn't show up in Office 365 installed from Microsoft Store

Template Phrases cannot open the shared templates file

Can't enter anything into any edit boxes on task pane in Template Phrases, Conversational Attachments, etc.

Installation issues

The add-in cannot load one of its dlls

Windows protected your PC

Unable to repair or uninstall the add-in

Configure AppLocker to let Ablebits add-ins start

Activation issues

You haven't received your license key

Activation limit exceeded

Where to find the license key in Outlook if the plug-in is already registered

After reinstallation, your license key has stopped working

How to recover your lost license key

Windows and Microsoft Office how-tos

Update your Microsoft Office

Repair your Microsoft Office

Use .NET Framework Repair Tool

Disable Preview Pane in File Explorer

Detect the full version number and bit version of Microsoft Office

Install Desktop Office instead of Office from Microsoft Store

Take a screenshot to send to our support team

Ask a question (posted publicly)

If you have any questions or issues with this add-in, please feel free to post your concerns in the comments area. As soon as we answer, a notification message will be sent to your e-mail. If you do not want to share your thoughts in public, please contact us at support@ablebits.com.

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