Add-ins Collection for Outlook: Troubleshooting

If something went wrong while using the Add-ins Collection

If you face any troubles when using, installing, activating Add-ins Collection for Outlook, find the solution on this page. In case your issue is not listed or the guides don't help - we are always there to support you and answer all your questions: support@ablebits.com

Runtime issues

No Ablebits tabs in Outlook

Outlook crashes when you use Add-ins Collection and have ESET NOD32 add-in for Outlook enabled

Add-ins Collection for Outlook doesn't show up in Office 365 installed from Microsoft Store

Template Phrases cannot open the shared templates file

Installation issues

The add-in cannot load one of its dlls

Windows protected your PC

Unable to repair or uninstall the add-in

Configure AppLocker to let Ablebits add-ins start

Activation issues

You haven't received your license key

Activation limit exceeded

Where to find the license key in Outlook if the plug-in is already registered

After reinstallation, your license key has stopped working

How to recover your lost license key

Windows and Microsoft Office how-tos

Update your Microsoft Office

Repair your Microsoft Office

Use .NET Framework Repair Tool

Disable Preview Pane in File Explorer

Detect the full version number and bit version of Microsoft Office

Install Desktop Office instead of Office from Microsoft Store

Take a screenshot to send to our support team

Responses

Erik Visch says:

October 16, 2020 at 8:26 am

I have installed Template Phrases by going to Outlook > Get Add-ins and install Template Phrases.
When opening a new e-mail and clicking Show Templates the Error message "This add-in could not be started. Close this dialog to ignore the problem or click "Restart" to try again".
When trying again nothing happens.
When using the Microsoft solution to "Enable protection mode" the problem is still there.
I tried using the paid version as well, but i can't import my templates because of different filetypes (.Data and .ptd)
Outlook is reinstalled too.

How can i solve this problem?

Mary Trifuntova (Ablebits Team) says:

October 16, 2020 at 8:32 am

Hello Erik,

Thank you for contacting us. You see, due to recent Microsoft updates our Template Phrases app became completely non-functional so we decided to discontinue support of this add-in. Instead, we have created the new Shared Email Templates add-in that has much more advanced functionality, lets you access templates from all your devices as they are stored in a cloud-based sharing service, and works in Outlook for Windows, for Mac, and Outlook online. Moreover, there is a possibility to import your templates from the Template Phrases app into the Shared Email Templates add-in: https://www.ablebits.com/docs/outlook-shared-templates-import-folder/

If you want to give it a try, please download and install the add-in from Office Store.

Murtaza Jaafri says:

August 17, 2020 at 5:46 pm

Hello
i entered my key and after that i cannot see the screen that was there on the right to choose my templates. Is there a quick key that will allow it to pop up on the right as it was before?

Murtaza Jaafri

Ekaterina Pechyonkina (Ablebits Team) says:

August 17, 2020 at 5:53 pm

Hell Murtaza,

Thank you for contacting us. Please read about the Template Phrases pane options here:https://www.ablebits.com/docs/outlook-template-phrases/#pane-options

If you still face any difficulties, feel free to send us a screenshot to support@ablebts.com. Thank you.

Post a comment

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If you have any questions or issues with this add-in, please feel free to post your concerns in the comments area. As soon as we answer, a notification message will be sent to your e-mail. If you do not want to share your thoughts in public, please contact us at support@ablebits.com.

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