1. Docs Ablebits.com
  2. Add-ins Collection for desktop Outlook
    • Ultimate Suite for Microsoft Excel
    • Text Toolkit for Microsoft Excel
    • Add-ins for Microsoft Excel Online
    • Shared Email Templates for Outlook
    • Add-ins Collection for desktop Outlook
    • Add-ins for Outlook online
    • Add-ons for Google Sheets
    • Add-ons for Google Docs
    • Link Checker for Microsoft Word
    • General Information
    • Ablebits functions
  3. General Information
    • General Information
    • Installation & activation
    • How to

Add-ins Collection for Outlook: Troubleshooting

If something went wrong while using the Add-ins Collection

If you face any troubles when using, installing, activating Add-ins Collection for Outlook, find the solution on this page. In case your issue is not listed or the guides don't help - we are always there to support you and answer all your questions: support@ablebits.com

Runtime issues

No Ablebits tabs in Outlook

Outlook crashes when you use Add-ins Collection and have ESET NOD32 add-in for Outlook enabled

Add-ins Collection for Outlook doesn't show up in Office 365 installed from Microsoft Store

Template Phrases cannot open the shared templates file

Installation issues

The add-in cannot load one of its dlls

Windows protected your PC

Unable to repair or uninstall the add-in

Configure AppLocker to let Ablebits add-ins start

Activation issues

You haven't received your license key

Activation limit exceeded

Where to find the license key in Outlook if the plug-in is already registered

After reinstallation, your license key has stopped working

How to recover your lost license key

Windows and Microsoft Office how-tos

Update your Microsoft Office

Repair your Microsoft Office

Use .NET Framework Repair Tool

Disable Preview Pane in File Explorer

Detect the full version number and bit version of Microsoft Office

Install Desktop Office instead of Office from Microsoft Store

Take a screenshot to send to our support team

Table of contents

Responses

Erik Visch says:
October 16, 2020 at 8:26 am

I have installed Template Phrases by going to Outlook > Get Add-ins and install Template Phrases.
When opening a new e-mail and clicking Show Templates the Error message "This add-in could not be started. Close this dialog to ignore the problem or click "Restart" to try again".
When trying again nothing happens.
When using the Microsoft solution to "Enable protection mode" the problem is still there.
I tried using the paid version as well, but i can't import my templates because of different filetypes (.Data and .ptd)
Outlook is reinstalled too.

How can i solve this problem?

Reply
Mary Trifuntova (Ablebits Team) says:
October 16, 2020 at 8:32 am

Hello Erik,

Thank you for contacting us. You see, due to recent Microsoft updates our Template Phrases app became completely non-functional so we decided to discontinue support of this add-in. Instead, we have created the new Shared Email Templates add-in that has much more advanced functionality, lets you access templates from all your devices as they are stored in a cloud-based sharing service, and works in Outlook for Windows, for Mac, and Outlook online. Moreover, there is a possibility to import your templates from the Template Phrases app into the Shared Email Templates add-in: https://www.ablebits.com/docs/outlook-shared-templates-import-folder/

If you want to give it a try, please download and install the add-in from Office Store.

Reply
Murtaza Jaafri says:
August 17, 2020 at 5:46 pm

Hello
i entered my key and after that i cannot see the screen that was there on the right to choose my templates. Is there a quick key that will allow it to pop up on the right as it was before?

Murtaza Jaafri

Reply
Ekaterina Pechyonkina (Ablebits Team) says:
August 17, 2020 at 5:53 pm

Hell Murtaza,

Thank you for contacting us. Please read about the Template Phrases pane options here:https://www.ablebits.com/docs/outlook-template-phrases/#pane-options

If you still face any difficulties, feel free to send us a screenshot to support@ablebts.com. Thank you.

Reply

Post a comment

Seen by everyone, do not publish license keys and sensitive personal info!

Click here to cancel reply.

If you have any questions or issues with this add-in, please feel free to post your concerns in the comments area. As soon as we answer, a notification message will be sent to your e-mail. If you do not want to share your thoughts in public, please contact us at support@ablebits.com.
War in Ukraine! To support Ukraine and save lives please visit this page.
Ablebits.com website logo
  • Products
    Windows
    Ultimate Suite for Excel Shared Email Templates for Outlook Mail Merge for Outlook Link Checker for Word
    Mac Os
    Text Toolkit for Excel Shared Email Templates for Outlook Mail Merge for Outlook
    Outlook Online
    Shared Email Templates for Outlook Mail Merge for Outlook
    Google Workspace
    Add-ons for Google Sheets Add-ons for Google Docs
    Ultimate Suite
    70+ professional tools for Microsoft Excel
    This comprehensive set of time-saving tools covers over 300 use cases to help you accomplish any task impeccably without errors or delays.
    • Merge multiple worksheets
    • Compare sheets for differences
    • Remove duplicates
    • Merge cells in Excel
    • Calculate dates and times
    • Combine sheets by column headers
    • Trim extra spaces
    • Count characters and words
    • Convert text to number
    • See all tools
    Works for:   Windows
    Read more about Ultimate Suite
    Shared Email Templates
    Reply to routine emails faster than ever
    Do not waste your time on composing repetitive emails from scratch in a tedious keystroke-by-keystroke way. Type your response just once, save it as a template and reuse whenever you want.
    • Quick replies for routine emails
    • Fully customizable templates
    • Gorgeous html-based designs
    • Dynamic templates with fillable fields
    • Comfortable template sharing
    • Custom-tailored bulk mailings
    • Company and team-wide signatures
    • Easy user and team management
    Works for:   Windows•macOS•Outlook Online
    Read more about Shared Email Templates
    Link Checker for Microsoft Word
    Manage links in your document with ease
    Find all links in your document, get them verified, correct invalid ones and remove unnecessary entries with a click to keep your document neat and up to date.
    • Search for all link types
    • Define link states
    • Edit multiple hyperlinks at a time
    • Sort and filter links by different criteria
    Works for:   Windows
    Read more about Link Checker
    Text Toolkit for Excel
    35+ handy options to make your text cells perfect
    Instead of building formulas or performing intricate multi-step operations, start the add-in and have any text manipulation accomplished with a mouse click.
    • Trim extra spaces
    • Convert text to numbers
    • Count characters and words
    • Change letter case
    • Extract text or numbers
    • Remove text by its position
    • Add the same text to selected cells
    • Split cells by symbol, string, or mask
    • Replace unwanted characters
    • Eliminate leading zeros
    • Clean non-printing characters
    • Swap text in your cells
    • Find, extract, replace, and remove strings by means of regexes
    • Merge columns, rows, or cells into one
    • Combine rows by duplicates
    Works for:   macOS•Excel Online
    Read more about Text Toolkit
    30+ tools to boost your Google Sheets
    This smart package will ease many routine operations and solve complex tedious tasks in your spreadsheets.
    Read More Try it for free
    Add-ons for Google Sheets
    Merge Sheets Function by Color Remove Duplicates Compare Sheets Combine Sheets Table Styles Advanced Find and Replace See all products
    Add-ons for Google Docs
    Search & Navigate Doc Tools Styles for Google Docs
    Mail Merge
    Ideal for newsletters, proposals, and greetings addressed to your personal contacts
    Mail Merge is a time-saving approach to organizing your personal email events. It offers:
    • Customizable and adaptive mail merge templates
    • Personalized merge fields depending on the recipient or context
    • Dynamic attachments and images
    • Mailing lists based on Excel tables
    • "Send immediately" and "send later" scheduling
    Works for:   Windows•macOS•Outlook Online
    Read more about Mail Merge
  • Downloads
    • Current versions
    • Archived versions
  • Documentation
  • Support
    • Contact support service
    • Report a bug
    • Frequently asked questions
  • Blog
  • About us
  • Purchase
    • Buy online
    • Customer reviews
    • Purchasing FAQ
    • Licensing FAQ
    • Get a Formal Quote
    • Purchase Orders
    • Trusted resellers
    • License Agreement (EULA)
  • Ultimate Suite for Excel
  • Shared Email Templates for Outlook
  • Power Tools for Google Sheets
  • Downloads
  • Documentation
  • Support
  • Blog
  • About us
  • Purchase

Copyright © 2003 – 2023 Office Data Apps sp. z o.o. All rights reserved.   Privacy policy   Cookies policy   Cookie settings   Terms of use   Contact us

Microsoft and the Office logos are trademarks or registered trademarks of Microsoft Corporation. Google Chrome is a trademark of Google LLC.

Reply to emails faster than ever
Create once, reuse anytime
Create once, reuse anytime
Create once,
reuse anytime
Use plain drafts or beautiful designs
Use plain drafts or beautiful designs
Use plain drafts
or beautiful designs
Share templates with team
Share templates with team
Share templates
with team
Personalize replies with macros
Personalize replies with macros
Personalize replies
with macros
Shared Email Templates Get It Now!
Learn more
Shared Email Templates. Get It Now!
Learn more
Reply to emails faster than ever. Shared Email Templates. - Get It Now!
Learn more