As soon as you signed in to your Shared Email Templates account, it's time to get to know the add-in pane and the ways to create folders and templates. When you're done with learning how to manage your private folders and templates, move on to sharing templates with your colleagues.
You can have a look at or download the How to organize your templates cheat sheet:
You can create private and shared templates and collect them in folders. The storage of your private templates is My Templates. Shared templates are stored in teams. Select a template to see its text at the bottom of the add-in pane:
To search in the names of folders and templates and in the contents of templates, folders, and teams, type text into the Search field and press the Enter key or click the Magnifier icon:
To make a search case-sensitive, click Aa:
Also, you can select text in your message body, click the Magnifier icon and get the list of items that contain this text:
To work with several items (templates, folders, and teams) at once, switch to the Selection Mode by clicking the icon to the right of the Search field. In the Selection Mode, you can select the necessary folders and templates to copy, move, or delete them altogether by clicking the corresponding icon at the top:
Select the desired view with the help of the icons that are under the Search field:
To create a new folder for your templates, right-click My Templates or a team and select New Folder:
Enter the name of your folder, add a description (if necessary), and click the Save button:
Your new folder is saved to My Templates. When you select the folder, you can see its name and description in the preview pane. You can Edit, Copy, Move, and Delete the folder or visit the relevant help page on our website by clicking the corresponding action button:
This is a quick Create and manage your templates cheat sheet:
To create a new template, select the folder where you want to see your template and click the New Template button:
Enter the name of your template, its text, and click Save:
The selected text will appear in the new template:
On selecting a template, you can see its contents and possible actions:
In the Edit mode, you can adjust the text formatting, insert macros, create tables, add and edit hyperlinks, view HTML, and insert the template:
Tip. If you need advanced formatting, you can collect and edit your templates in Outlook, and then connect an Outlook folder to Shared Email Templates.
To get the To, Cc, Bcc, or Subject field filled in automatically when you use a certain template, click the Message fields icon:
Enter email addresses for the To, Cc, and Bcc fields and text for the Subject field. Then click Save:
If there are some data saved, the icon will be marked with a blue dot:
To select the files to be attached when you use a certain template, click the Message attachments icon:
Decide whether you want to attach a file from OneDrive, SharePoint, or URL and click the plus sign on the right. Select the file and click Close:
If there are some files attached, the icon will be marked with a blue dot:
You can paste a template both if it's open for editing or closed.
To insert the entire template, click Paste:
If you want to paste a part of the template, simply select this part and then click Paste:
To insert a part of the template text, select this part and click the Paste icon in the preview pane:
To copy the text of a template to the clipboard, right-click the template and select Copy to Clipboard:
Compare:
Hello,
I'm happy to offer you an additional ~%WhatToEnter{"type":"text","title":"discount","defaultValue":"10% discount","required":true} on any product of your choice.
Hello,
I'm happy to offer you an additional 10% discount on any product of your choice.
To back up your templates, export or import them, refer to the Back up data in Shared Email Templates guide.
Responses
I'm looking for a way to paste a URL into a What to Enter field and have it output a clickable link message.
The message could be the same for every instance the template is used, like "Click here to access your profile".
Is this possible?
Thanks in advance,
Greg
Hello Greg,
Thank you for your question. I have just sent the step-by-step instructions via email. Please check your Inbox.
Is there a way to add formatting to a field? Specifically a phone number?
Hello Greg,
Thank you for your question.
Could you please specify what field exactly you'd like to add formatting to? Please send us an example of your template at support@ablebits.com and point out what kind of formatting and where you want to apply. Thank you.
Hello,
Is there any way to hide certain content from non-admin or non-editor teammates?
Specifically, I have tables set up that some of the email templates are linked to. Right now, anyone on the team can see the tables, but I'd like to hide them from these users. I moved the tables to "My Templates", but then any fields in a shared template that references the table(s) don't come up for anyone other than me (presumably since they're stored in "My Templates".
Is there a workaround for this?
Thank you!
Hello Amy,
Thank you for your question.
Unfortunately, there is no such functionality in our add-in at the moment, but I will forward your request to our developers for consideration. Thank you.
Hello,
We have a template we are using that has a auto cc function added:
~%FILLCC
However, it keeps replacing anyone we currently have in the cc line with who we want to auto cc. Any way to fix this?
Thanks,
Tara
Hello Tara,
Thank you for your message. It looks like the ~%AddCc macro will suit your needs better. It will keep the email addresses you already have in the Cc field. By the way, you can find all the macros the Shared Email Templates add-in offers here.
I don't seem to be able to install Shared Templates to our shared mailbox. We have a support mailbox which is shared, but it won't install. The error we get is: Sorry, we can't complete this operation right now. Please try again later.
It installed to my personal email box straight away without a problem.
Is this a known issue with Shared Email Templates?
Kari
Hello Kari,
Thank you for your comment. It is possible to use Shared Email Templates in a shared mailbox. But you don't need to install the add-in for the shared account, you just need to install it for your personal one. Open your shared mailbox, click New Message, and choose the necessary email address in the From field, the Shared Email Templates icon will be available in your Ribbon. Start the add-in to get access to your templates.
Do you think you'll be adding the option to save a template with an attachment? I currently use several templates with PDF attachments and i need them to be saved together so i can quickly send them, vs, having to reattach the PDF each time i'm using the template.
Hello Nora,
Thank you for your question. The add-in provides an opportunity to attach the file of interest to your template in a few different ways. You can find them all here.
Recently downloaded.
Is there a way to add attachments in a stable format at this time?
Hello Brian,
Thank you for your interest in our product. You can attach files to your templates from URL or OneDrive in the current version of Shared Email Templates. Please see more details on how to do this here.
If you have any other questions, please let us know.
I first started with your Template Phrases, then realized you had to manually copy paste each template to all the other in boxes with absolutely no way to import/export all my templates, nor was it cross platform compatible so I had to abandon the software after manually copy pasting 77 templates. The user above is asking the same question we probably are all asking, why is this software so difficult to use, why can't your dev team quickly build an import/export tool? Would be so easy to build from Excel, Word or whatever. Anyway, Ablebits then recommended I use Shared Templates so I was forced to manually add all our templates and unknowingly was blocked from entering anything more than 40. So I spent all this time entering 40 phrases and I'm prevented from entering the rest of our phrases. Where does it say there is a max of 40 templates? Had I known this I would not have wasted even more time. Ablebits doesn't seem to have answers or solutions to users needs. Its basically here's our software use it if you can approach. Its been frustrating trying to set up templates.
Hello Arthur,
Thank you for your feedback and your criticism. The thing is, Shared Email Templates is currently in an early beta-phase (we’ve published it in the middle of December) and we constantly improve and develop it.
Now, it includes the main features only and we eagerly get all the feedback and criticism from our users. Thank you for sharing it with us.
As for the export/import feature, of course, it is in our roadmap. I suppose it will be available after a couple of next releases.
Limits. Now there are 2 plans available: https://www.ablebits.com/outlook-shared-email-templates/index.php#uslp15-blockid-prices-oset
It looks like you have selected the free plan. So, your templates are limited by 40.
Please keep in mind that we don’t rush to roll out new features to interfere with the add-in’s stability. We test each release thoroughly under all supported platforms so please give us some time :) Thank you.
Hello,
Is it possible to upload existing email template files?
Hello Olivia,
Thank you for your question. I'm sorry but currently it is not possible to import your existing templates in Shared Email Templates. For now, you can only create new ones by copy-pasting the templates' text.
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