Licensing FAQ

Responses

Hello i cant activate anymore for some reason. it says that my license has been disabled?
i have a new paypal account and deleted all my previous payment collections, ist that the reason?
i need this asap. can you plz help?

Reply

Hello Jaehee,

Sorry to hear that you are having difficulties with activation. For us to be able to assist you better, please send us your current license key and a screenshot of the activation wizard step showing the license details you enter and the error message you get at suport@ablebits.com.

We'll do our best to help you.

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After upgrading to Windows 11, my license isn't recognized. Can you help?

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Hello Owen,

I have searched our DB and found your license information. All the instructions were to you in a separate email, please check your Inbox. Thank you.

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Moffat Phiri says:
October 9, 2021 at 6:43 pm

I changed my laptop and I cant remember my license key.
Can you please assist.
Regards

Reply

Hello Moffat,

I have just resent your license information in a separate email. Thank you.

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Jayson Levine says:
September 7, 2021 at 5:50 pm

Hello. If you replace a computer on which your software is installed with another one, and you wish to revoke the license instance from that old laptop so that it may be used with the new one, is there a fairly easy way to do that, or must the user contact support if this happens?

Thank you.

Reply

Hello Jayson,

Thank you for your question. No, you don't need to contact support each time you want to transfer a license. You simply need to uninstall the product from an old machine (if possible), then download it on a new machine, install and activate using your current license key. Thank you.

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Juan Zarate says:
July 22, 2021 at 12:54 pm

Hello,
I received the license number and key but it will not recognize it. Any assistance would be appreciated. I will add details on the replied email. This would be for United Health Group.

Thank you,

Reply

Hello Juan,

One of our support service agents has replied to you by email. Please follow the instructions from the email message. In case you need any further assistance, please do not hesitate to contact us again.

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I purchased a Personal Ultimate license on January 25, 2020. This month I reinstalled the OS and downloaded and installed your add-on. The key was not accepted because I downloaded the new version 2021, and the key from the old version 2018. How can I upgrade to the new version for free?

Reply

Hello Denis,

Thank you for your question. Your license was upgraded to version 2021 of the add-in for free. I have just resent the new license details via email.

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I work for a Akron Public Schools in Akron, Ohio, and we purchased a license sometime before I started working here 5 years ago. We still have the license key, but we don't remember what name was used. Can you send me this information so we can reactivate our license on an upgraded computer?

Thank you!

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Hello Emily,

Thank you for your message. I have just replied to you by email.

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Hi, I was wondering how long the license is valid for? I bought this product about a year or so ago. I was never able to put it on my computer, since then I have gotten a new computer and would love to get this on it, but not sure if my license is still valid? I really don't want to have to pay for it again. Thank you so much.

Reply

Hi Tawnya,

Thank you for your question. The license is lifetime, meaning you pay once and can use the purchased version of the product as long as you like. There are no annual or any other recurring fees.

If you have any doubts about your license, just send us your license key or order number to support@ablebits.com and we'll send you a direct link to download the version of the add-in compatible with it. Thank you.

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Kaashifah Cassim says:
February 23, 2021 at 12:50 pm

Good Day,

Where do i get this key from?

Reply

Hello Kaashifah,

Thank you for contacting us. If you have already purchased any Ablebits license, please send me your order ID to support@ablebits.com. Alternatively, you can buy a license directly from our purchase page: https://www.ablebits.com/purchase/index.php

Once the payment is received, your license information will be emailed to you.

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Katherine Baculi says:
February 22, 2021 at 6:31 am

I just purchased 3 Licenses under my name. I should have associated each license to another name. Is it possible to change the name on each License?

I apologize for the inconvenience. If I have to cancel and reorder, I can do that. Thank you. Kate

Reply

Hello Katherine,

Thank you for contacting us. Sure, it is possible to change the license name. I have sent you the details via email.

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Stephanie Hernandez says:
February 2, 2021 at 12:21 pm

I mistakenly deleted my ablebits product key email. Can you provide this to me, please? Thank you in advance!

Reply

Hello Stephanie,

I've just replied to you by email. Please provide us with the details requested in the message so that we could help you further with your query. Thank you.

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Customer Service, I am upgrading to a new laptop and need my key to register on my new computer. Can you send that to me? Wasn't able to find. Thank you.

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Hello Cabot,

Thank you for contacting us. I have just sent your license details via email. Have a beautiful day ahead!

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Michael Schlüter says:
January 21, 2021 at 2:04 pm

Es geht um das Team AundM.

Hier bekommen wir nun angezeigt, dass nur 10 Templates verwendet werden können? Könnten Sie hier ein Upgrade ausführen? Was würde dieses kosten?

Mit freundlichem Gruß

Michael Schlüter

Reply

Hello Michael,

Thank you for contacting us. Please keep in mind that our subscription for Shared Email Templates is account-based and can't be shared among users, i.e. you need to have a subscription for each user regardless of his member permissions (admin, editor, or standard user). Feel free to choose a suitable subscription plan and purchase the necessary amount directly from this page: https://www.ablebits.com/outlook-shared-email-templates/index.php#id-lp20block-subscription-plans

Reply
Benita Thompson says:
January 13, 2021 at 7:43 pm

I recently changed computers and wiped the old and saved files onto the new computer. However, I cannot find the Ablebits file. Can you send the product key so I can install on the new computer.

Regards

Reply

Hello Benita,

Thank you for your message. I have just replied to you by email.

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I have lost my key from my most recent upgrade. Would you be able to send it to me?

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Hello Kevin,

Thank you for contacting us. I have just sent your license details via email. Please check your Inbox.

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I have two computers at home where I need to use ultimate suite for Excel. Is it enough to buy a single license or I need two licenses?

Reply

Hello Peter,

Thank you for your question. According to our license policy, one Personal edition license can be used on 2 machines, Business edition - up to 5 PCs of a single user. This means that you are allowed to install and activate the product on both your computers using the same license key.

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If you have any questions or issues with this add-in, please feel free to post your concerns in the comments area. As soon as we answer, a notification message will be sent to your e-mail. If you do not want to share your thoughts in public, please contact us at support@ablebits.com.