Licensing FAQ

Add-ins for Excel, Outlook, Word

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What is the difference between the Personal, Business, and Terminal Server editions?

All editions of Ultimate Suite for Excel include the same set of add-ins, so functionally they are identical. For all editions we offer a lifetime license, meaning you pay once and can use the purchased version of the product as long as you like.

The differences between the editions are the following:

The number of machines

The Personal edition can be used on 2 computers of one user; the Business edition - on 5 machines under 1 user account. The Terminal Server edition lets you install and activate Ultimate Suite for all user accounts of one terminal server.

Corporate deployment

The Business and Terminal Server editions can be deployed for a group of users via GPO or SCCM.
How to install Ultimate Suite Personal
How to install Ultimate Suite Business
How to install Ultimate Suite Terminal Server

Features and hotfixes

The Business and Terminal Server editions include features and hotfixes on request. It means that we will do everything in our power to create additional features and fix the found bugs as soon as possible.

Request escalations

For the Terminal Server edition, if our support service won't be able to help you with your request, the request can be escalated to product management and developers directly.

Can I use the Business edition if I bought Personal and the other way around?

No. Your license key is valid only for the edition that you purchased, so you cannot activate the Business edition with a key for the Personal one or vice versa. Please be sure to double-check which edition you are buying. If you mistakenly bought a wrong edition, please contact us to get the right one.

Can I use the Personal edition at work and at home?

Sure! We've made the Personal edition suitable for two computers so you could enjoy Ultimate Suite both in the office and at home.

On how many computers can I activate one license?

Ablebits license is user-based. If the product is going to be used by different individuals, you need to get a license for each user. A single user is allowed to install the product on 2 to 5 machines, depending on the edition. For more information, please see Number of machines.

Can I transfer my license to another machine?

Sure! You can transfer a license from one computer to another. Simply uninstall the product from an old machine (if possible), then download the product on a new machine, install and activate it using your current license key.

How long can I use my license?

The license is lifetime, meaning you pay once and can use the purchased version of the product as long as you like.

Are there any recurring fees?

There are no annual or any other recurring fees.

What is the upgrade policy?

During 2 years after the purchase you get all minor updates (e.g. 2018.5, 2018.4) and major versions (2018, 2019) for free. After that, you can buy the next major version with a 50% discount of the regular price.

How often are major versions published?

It depends. Microsoft might release an Office version or an update that will require great efforts to support it. In this case, we will have to develop and publish the next major version of our products as well.

For example, we had to build Ultimate Suite 2018 when Microsoft added several features to Office 2016 that made Ultimate Suite unusable. However, Office 2019 had so few differences with the previous updates of Office 2016 that we decided not to make a new major version.

Responses

Dear all,

last year I bought the "outgoing email checker" as a single add-in.
Now I need another license, but as I could see you don't sell them anymore.

Actually I don't need the complete package ablebits-collection-outlook-v2018-1-192-7520.

What to do now?

Best regards

Reichel

Reply

Dear Reichel,

Please note that we no longer sell Outgoing Email Checker or any other of our single add-ins separately. At the moment, we have only Add-ins Collection that contains all our tools for Outlook including Outgoing Email Checker. Please find more information here .

You can take advantage of our Special Offer and purchase a license of Add-ins Collection for Outlook with a significant discount directly from the Purchase Page.

Feel free to contact us again if you have any questions or difficulties. We'll be glad to help you!

Reply
Aaron McCarthy says:
February 21, 2019 at 3:37 pm

Hi,

I have a licence for the outlook BCC on one machine but i have lost the key and the person who set it up no longer works for the business. I want to add this key to a second machine. Is there a way for me to find it on my current machine that has it?

Thanks

Reply

Hi Aaron,
Thank you for your comment. Actually, this question is asked quite frequently, so I've updated this page with the answer 🙂 Please see how to find the license key of the add-in that has been already registered, here: https://www.ablebits.com/docs/desktop-add-ins-licensing/#license-outlook-addin

If you face any other difficulties, please do not hesitate to contact us again!
Thank you.

Reply

If you buy the Power Tools add-on for Google Sheets for a lifetime does it save per email address, console, or what and how can you manage and change them?

Reply

Thank you for your question, Bryan.

Once you order a subscription, you will get an email with your activation key. You can use it to unlock the add-on under any Google account you need. You can transfer your subscription between different accounts any time straight from the add-on.

Please refer to this FAQ page to find the answers to these and some other questions:
https://www.ablebits.com/docs/gsuite-add-ons-licensing/

Reply

Ask a question (posted publicly)

If you have any questions or issues with this add-in, please feel free to post your concerns in the comments area. As soon as we answer, a notification message will be sent to your e-mail. If you do not want to share your thoughts in public, please contact us at support@ablebits.com.
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