Licensing FAQ

Find answers to FAQs about licensing for each product we sell:

If you don't find an answer to your question, please contact us at


Can I have instructions on how to add a license to my computer? I have it installed on my laptop, but need it on my PC. I thought I would be able to just install it on my PC, but the license key did not work. I recently upgraded to Windows 11, would that be the problem?

Any assistance would be greatly appreciated.

Love your product by the way and always tell my colleagues to install it!


I use Microsoft Office 2007. I don't see anything in your archive of old versions for Excel versions older than 2013.

Do you have an edition that will work with Excel 2007? If so, what is the cost to purchase and how would I get it?

Thank you in advance for your answer!

Hello JJ,

Thank you for your interest in our software.

Since Microsoft has ended the support of Office 2007-2013 and no longer provides bug and security fixes for this version of Office, we do not officially support it either and can't guarantee that our product will work correctly in your Excel. However, you can try to install Ultimate Suite in a trial mode and check it up:

Feel free to contact us again if you have any other questions.

Shanon STroer says:
August 18, 2022 at 3:17 pm

Hello, I purchased a business license and need to be able to use Ablebits both on my office desktop and on my work laptop. I was able to successfully install Ablebits on my laptop, but when I put my license info in on my desktop, it tells me that the license info is invalid. It makes it look at if I need to purchase another license just to be able to use it on my desktop, which is ridiculous to me. Please advise.

Hello Shanon,

Thank you for your comment. Sorry to hear that you are having difficulties with activation.

Please note that you don't need to purchase another license, you can use your current one on 2 machines of your own. I've sent you the instructions to correctly reinstall and activate the add-in on your desktop by email.

Feel free to email back if you have any questions or difficulties.

Hello i cant activate anymore for some reason. it says that my license has been disabled?
i have a new paypal account and deleted all my previous payment collections, ist that the reason?
i need this asap. can you plz help?

Jayson Levine says:
September 7, 2021 at 5:50 pm

Hello. If you replace a computer on which your software is installed with another one, and you wish to revoke the license instance from that old laptop so that it may be used with the new one, is there a fairly easy way to do that, or must the user contact support if this happens?

Thank you.

Hello Jayson,

Thank you for your question. No, you don't need to contact support each time you want to transfer a license. You simply need to uninstall the product from an old machine (if possible), then download it on a new machine, install and activate using your current license key. Thank you.

Juan Zarate says:
July 22, 2021 at 12:54 pm

I received the license number and key but it will not recognize it. Any assistance would be appreciated. I will add details on the replied email. This would be for United Health Group.

Thank you,

I purchased a Personal Ultimate license on January 25, 2020. This month I reinstalled the OS and downloaded and installed your add-on. The key was not accepted because I downloaded the new version 2021, and the key from the old version 2018. How can I upgrade to the new version for free?

I work for a Akron Public Schools in Akron, Ohio, and we purchased a license sometime before I started working here 5 years ago. We still have the license key, but we don't remember what name was used. Can you send me this information so we can reactivate our license on an upgraded computer?

Thank you!

Hi, I was wondering how long the license is valid for? I bought this product about a year or so ago. I was never able to put it on my computer, since then I have gotten a new computer and would love to get this on it, but not sure if my license is still valid? I really don't want to have to pay for it again. Thank you so much.

Hi Tawnya,

Thank you for your question. The license is lifetime, meaning you pay once and can use the purchased version of the product as long as you like. There are no annual or any other recurring fees.

If you have any doubts about your license, just send us your license key or order number to and we'll send you a direct link to download the version of the add-in compatible with it. Thank you.

Kaashifah Cassim says:
February 23, 2021 at 12:50 pm

Good Day,

Where do i get this key from?

Katherine Baculi says:
February 22, 2021 at 6:31 am

I just purchased 3 Licenses under my name. I should have associated each license to another name. Is it possible to change the name on each License?

I apologize for the inconvenience. If I have to cancel and reorder, I can do that. Thank you. Kate

Michael Schlüter says:
January 21, 2021 at 2:04 pm

Es geht um das Team AundM.

Hier bekommen wir nun angezeigt, dass nur 10 Templates verwendet werden können? Könnten Sie hier ein Upgrade ausführen? Was würde dieses kosten?

Mit freundlichem Gruß

Michael Schlüter

Hello Michael,

Thank you for contacting us. Please keep in mind that our subscription for Shared Email Templates is account-based and can't be shared among users, i.e. you need to have a subscription for each user regardless of his member permissions (admin, editor, or standard user). Feel free to choose a suitable subscription plan and purchase the necessary amount directly from this page:

I have lost my key from my most recent upgrade. Would you be able to send it to me?

I have two computers at home where I need to use ultimate suite for Excel. Is it enough to buy a single license or I need two licenses?

Hello Peter,

Thank you for your question. According to our license policy, one Personal edition license can be used on 2 machines, Business edition - up to 5 PCs of a single user. This means that you are allowed to install and activate the product on both your computers using the same license key.

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