Purchasing FAQ
Shared Email Templates for Outlook
How do I purchase Shared Email Templates for Outlook?
Go to the Shared Email Templates for Outlook page, choose your subscription plan, and click the Subscribe button. You’ll be taken to the order page where you can select the number of subscriptions and payment method.
How can I pay?
We use the e-commerce service provider (reseller) 2CHECKOUT to process our orders and collect payments. They accept all major credit cards, PayPal, and Wire Transfer.
Is the order process secure?
Yes, the purchase process is 100% secure and safe. Our orders are processed by the global e-commerce service provider (reseller) 2CHECKOUT that provides secure order processing worldwide. All information you provide during the order process is encrypted and protected via a secure SSL connection (https).
What if I want to return your product and get my money back?
We provide an unconditional 30-day money-back guarantee for Shared Email Templates for Outlook. If for any reason you want to get your money back, just let us know and we will refund your money in full, no questions asked.
How much time does it take to deliver the product?
An email message with your subscription key is sent the moment your payment is approved, and that should be almost immediately. If you don’t receive an email soon after, contact us and we’ll check on your order.
Do you provide formal quotes before buying?
Yes, we do. If you need a formal quote in the PDF format, please contact us with the following details:
- First Name
- Last Name
- Company
- Street Address
- City, State, and postal code
- Country
- E-mail address
- Billing currency
- VAT ID (only applicable to business customers within the European Union)
A quote in the PDF format will be sent to you in 1-2 business days. The quote is valid for 14 days; if it is not processed within that period, it will be automatically cancelled.
To turn the quote into a real order, click on the link to the order form in the quote, choose the payment option, click "Buy now", and a few seconds later the order is completed.
My organization is tax exempt, how do I purchase without sales tax?
The E-commerce service provider (reseller) 2Checkout requires to collect state sales tax in every U.S. state that has a state sales tax. Although it is not possible to prevent sales tax from being collected during the order process if your organization is tax-exempt, you can receive a refund of the sales tax afterward.
To receive a refund of the sales tax that you paid, please send your tax-exempt certificate and the order number to the 2Checkout customer service at refund@2checkout.com and they will refund the tax.
How can I get an invoice?
Please contact us with your order ID, and we will send you a copy of the invoice.
Can I get a discount?
Yes, you can get discounts for Shared Email Templates for Outlook.
A volume discount is applicable for all customers and depends on the number of subscriptions purchased:
| Quantity | Volume discount |
|---|---|
| 50 – 99 | 5% |
| 100 - 199 | 10% |
| Over 200 | Special discount. Contact us |
An additional 10% discount we offer to:
- Non-governmental organizations (NGO), non-profit organizations (NPO). To get this discount, please contact us from your organizational email account.
- Educational organizations (EDU) and students. Please contact us from your organizational or official student email account. You can also share a photo of your student ID card or any other proof with us.
To get a one-year subscription for free, post a small review on our product on your NGO/NPO/EDU official website with an active link to www.ablebits.com and contact us.
How do I renew my subscription?
Renewing a subscription can be done either automatically or manually.
With the automatic renewal enabled by default, your subscription renews on the due date for the same period of time. The card that you used when placing the original order is charged. Notification and receipt are sent to the billing email address.
You can check the renewal settings, turn auto-renewal off, or renew your subscription manually in the My License section of your Shared Email Templates profile.
I can’t purchase anything. There is an error during checkout!
Please contact us, and we’ll be happy to find out what happened.
Are there any resellers?
Sure, please find the list of them here: Trusted Ablebits products resellers
