Purchasing FAQ

Shared Email Templates for Outlook

How do I purchase Shared Email Templates for Outlook?

Go to the Shared Email Templates for Outlook page, choose your subscription plan, and click the Subscribe button. You’ll be taken to the order page where you can select the number of subscriptions and payment method.

How can I pay?

We use the e-commerce service provider (reseller) 2CHECKOUT to process our orders and collect payments. They accept all major credit cards, PayPal, and Wire Transfer.
Payment options

Is the order process secure?

Yes, the purchase process is 100% secure and safe. Our orders are processed by the global e-commerce service provider (reseller) 2CHECKOUT that provides secure order processing worldwide. All information you provide during the order process is encrypted and protected via a secure SSL connection (https).

What if I want to return your product and get my money back?

We provide an unconditional 30-day money-back guarantee for Shared Email Templates for Outlook. If for any reason you want to get your money back, just let us know and we will refund your money in full, no questions asked.

How much time does it take to deliver the product?

An email message with your subscription key is sent the moment your payment is approved, and that should be almost immediately. If you don’t receive an email soon after, contact us and we’ll check on your order.

Do you provide formal quotes before buying?

Yes, we do. If you need a formal quote in the PDF format, please contact us with the following details:

  1. First Name
  2. Last Name
  3. Company
  4. Street Address
  5. City, State, and postal code
  6. Country
  7. E-mail address
  8. Billing currency
  9. VAT ID (only applicable to business customers within the European Union)

A quote in the PDF format will be sent to you in 1-2 business days. The quote is valid for 14 days; if it is not processed within that period, it will be automatically cancelled.

To turn the quote into a real order, click on the link to the order form in the quote, choose the payment option, click "Buy now", and a few seconds later the order is completed.

My organization is tax exempt, how do I purchase without sales tax?

The E-commerce service provider (reseller) 2Checkout requires to collect state sales tax in every U.S. state that has a state sales tax. Although it is not possible to prevent sales tax from being collected during the order process if your organization is tax-exempt, you can receive a refund of the sales tax afterward.

To receive a refund of the sales tax that you paid, please send your tax-exempt certificate and the order number to the 2Checkout customer service at refund@2checkout.com and they will refund the tax.

How can I get an invoice?

Please contact us with your order ID, and we will send you a copy of the invoice.

Can I get a discount?

Yes, you can get discounts for Shared Email Templates for Outlook.

A volume discount is applicable for all customers and depends on the number of subscriptions purchased:

Quantity Volume discount
50 – 99 5%
100 - 199 10%
Over 200 Special discount. Contact us

An additional 10% discount we offer to:

  • Non-governmental organizations (NGO), non-profit organizations (NPO). To get this discount, please contact us from your organizational email account.
  • Educational organizations (EDU) and students. Please contact us from your organizational or official student email account. You can also share a photo of your student ID card or any other proof with us.

To get a one-year subscription for free, post a small review on our product on your NGO/NPO/EDU official website with an active link to www.ablebits.com and contact us.

How do I renew my subscription?

Renewing a subscription can be done either automatically or manually.

With the automatic renewal enabled by default, your subscription renews on the due date for the same period of time. The card that you used when placing the original order is charged. Notification and receipt are sent to the billing email address.

You can check the renewal settings, turn auto-renewal off, or renew your subscription manually in the My License section of your Shared Email Templates profile.

Note. If your subscription is managed by your company's administrators, please contact them about the renewal.
Note. If you're a company administrator, renew users' subscriptions via the company account.

I can’t purchase anything. There is an error during checkout!

Please contact us, and we’ll be happy to find out what happened.

Are there any resellers?

Sure, please find the list of them here: Trusted Ablebits products resellers

Responses

Tanaya says:
January 17, 2022 at 1:22 am

Does every team member need to have a subscription? or is it 1 subscription per team/license?

Katerina Bespalaya (Ablebits Team) says:
January 17, 2022 at 9:50 am

Hello Tanaya,

Thank you for contacting us and for your question.

Our subscription is account-based. If the product is being used under different Shared Email Templates accounts at the same time, you need to have several subscriptions, so there is one for each account, i.e. you need to have a subscription for each team member regardless of their member permissions (admin, editor, or standard user).

If you have any other questions, please do not hesitate to ask.

John Serratusell says:
May 31, 2021 at 10:51 am

Hello,

If I purchase a Business license for 1 person, can I invite "free" license users to my team ? And do they get access to all the team templates ?

Br /John

Katerina Bespalaya (Ablebits Team) says:
May 31, 2021 at 11:15 am

Hello John,

Thank you for your question. Please note that the Free plan is limited to 1 team with 2 members and the number of team templates should not be exceeded 10. You can find more information on the subscription plan limitations here.

If you have any other questions or need further clarification, please let me know.

Ingrid says:
July 26, 2021 at 9:47 pm

Hi, I just starting using your app and I love it. In the free plan , I see that my team and I can have up tp 512 templates and folders. Is this correct?

What does the 60 days mean? Does it renew every 2 months?

Thx!

Ekaterina Pechyonkina (Ablebits Team) says:
July 27, 2021 at 7:38 am

Hello Ingrid,

Thank you for your questions and feedback. You are currently using the free Business plan that will expire in 60 days. If you want to continue using our add-in further, feel free to choose one of the subscription plans we offer today:
https://www.ablebits.com/outlook-shared-email-templates/index.php#id-lp20block-subscription-plans
Alternatively, you can export and save your templates to your local storage:
https://www.ablebits.com/docs/outlook-shared-templates-export-import/#export-my-templates
Thank you.

Dan Kelly says:
February 1, 2021 at 9:03 pm

How do I "hand-out" the subscriptions to my team once I purchase them?

Katerina Bespalaya (Ablebits Team) says:
February 2, 2021 at 7:54 am

Hello Dan,

Thank you for your question. If you purchase several subscriptions for Shared Email Templates with one order, you will get one license key that can be activated under the corresponding number of user accounts. The key is sent to an email address you specify on the purchase order form. After you receive it, you should provide it to your teammates by email or in any other preferable way so that they can activate the key on their client apps.

This page on managing license keys and activations may also be interesting to you:
https://www.ablebits.com/docs/outlook-shared-templates-manage-license-keys/

If you have any other questions or need further explanation, please do not hesitate to contact us again.

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If you have any questions or issues with this add-in, please feel free to post your concerns in the comments area. As soon as we answer, a notification message will be sent to your e-mail. If you do not want to share your thoughts in public, please contact us at support@ablebits.com.