Shared Email Templates: Release notes

On this page, you will find information about the latest releases of Shared Email Templates for Outlook: new features, improvements, fixes, and known issues.

QA team notes

Guys, we strive to guarantee you flawless experience with the tool, and your help is highly appreciated. So, if you come across any bugs or unpleasant surprises, please let us know at or leave a comment under this post.

Tested with

To test our Shared Email Templates web app and Outlook add-in on different hardware, OS and Outlook versions, we use a lot of software configurations and devices.


  • Desktop PCs with FHD, 2K and 4K monitors
  • Windows laptops with FHD and 4K matrixes
  • Microsoft devices including Surface Pros and Surface Laptops
  • Apple computers – iMacs, Mac minis, Macbook Pros

OS versions:

  • Windows 7 with the latest updates installed
  • Windows 10 1809, 1903, 1909 and the latest updates installed
  • MacOS High Sierra, Mojave and Catalina (all are up to date)

Microsoft Outlook versions:

  • Outlook on the web (Outlook Online or OWA)
  • Outlook for Windows 2016, 2019 and 365
  • Outlook for Mac 2016, 2019 and 365

Browsers for Outlook on the web and the Shared Email Templates web app:

  • Microsoft Edge
  • Microsoft Edge (Chromium)
  • Google Chrome
  • Apple Safari
  • Mozilla Firefox

Known issues

Some issues persist in the Shared Email Templates web appand/or the Outlook add-inbecause of browser or platform limitations, namely:

Where persists Issue
The built-in templates editor may insert the <span> tag that breaks macros. To fix this, edit the HTML code removing the <span> tags from broken macros (use the </> button).
The built-in templates editor might corrupt formatting in some (very rare) cases.
In Firefox, the web app and add-in don’t work correctly for private browsing or when Firefox is set to never remember the browsing history.
You can use only one macro inside another macro.
Internet Explorer has a limitation for domain data - 10 MB by default. However, you can configure your own limit up to 1 GB.
Some users reported that some features do not work in Outlook on Windows and on a Mac. Each time the problem was solved by installing the latest updates of Office and even Windows.
Linked Outlook folders are not synchronized automatically.
In case of the linked Outlook folders, Outlook needs some time to process changes you make in your Outlook drafts, so we recommend that you wait 2-3 minutes before refreshing a linked folder in Shared Email Templates.
On a Mac, Outlook increases the font size by one point for all fonts with the default font size.
On a Mac, there is an Outlook bug that doesn’t allow using attachments in Outlook drafts if the attached file names contain spaces.
Outlook 2013 (on Windows) provides a very limited extensibility api, so some features do not work.
The add-in doesn’t work on Outlook on iPad since there is no support for the Compose mode.
On iPad, in Outlook on the web, there are several issues that we ignore in this release but will fix in the future ones.
In Outlook on the web (Outlook Online), the add-in doesn’t work (shows an empty task pane) if third-party cookies are disabled.
Outlook doesn't process correctly attributes in the simple formatting html tags (e.g. <strong>, <b>, <em>, etc.), so the add-in removes the attributes from these tags.
Inline images (the <img> tag) are supported if Outlook provides the mailbox api 1.8 and higher. You can check the api versions via the [...] button > View Logs.
The WHAT_TO_ATTACH macro is supported if Outlook provides the mailbox api 1.8 and higher. You can check the api versions via the [...] button > View Logs.
On Windows 10 1803 and 1809, Outlook hosts its add-ins using the outdated IE 11 (or even IE 10), so the add-in may crash when you have a lot of templates. Please update your Windows (1903+) and Office (1908+) to make Edge the host of Outlook add-ins.
For on-premise Exchange 2016+ clients (Outlook or OWA), using Outlook drafts as templates is not supported because of Exchange limitations.
On a Mac, when Outlook is an on-premise Exchange client, the INSERT_PICTURE_FROM_ONEDRIVE macro doesn’t work stably because of Office and Exchange timeout limitations.
On a Mac, when Outlook Web Access (OWA) is an on-premise Exchange client, inline images are not supported because of Office and Exchange limitations.

Safari-specific limitations for Outlook on the web on Mac

The currently used Safari versions have some technical limitations that do not allow us to implement some features. Here are these features:

Where persists Issue
The web app and add-in don’t work correctly when Safari is in the private browsing mode.
We can’t cache your templates locally, so your templates are read from the server each time when you open Shared Email Templates. As a result, in the Safari browser the add-in starts slowly.
Full-text search and selection mode are not supported.
Moving folders and templates between folders and teams doesn’t work.
You cannot delete a folder if it is not completely expanded.
We recommend that you use Chrome, Firefox or the recently released Edge (Chromium-based) for Outlook Online.
Outlook Web Access (OWA) is not supported as a client of on-premise Exchange 2016+.

March, 2020 - Beta 2 (1.0.85)


Now you can insert an image to your template from the specified URL.

How to insert image from URL

NEW: Support for macros inside of HTML tags

With this feature, you can use macros inside of tag attributes in your HTML code.

What’s fixed

  • ~%INSERT_RECIPIENT_FIRSTNAME, ~%INSERT_RECIPIENT_FULLNAME, ~%INSERT_RECIPIENT_LASTNAME macros did not work when the ~%FILLTO[] and ~%ADDTO[] macros were used in a template.
  • ~%WHAT_TO_ENTER[] macro didn’t work when a hyperlink was used as the default or a list value.
  • ~%TEAM_PROPERTIES[], ~%PROFILE_PROPERTIES[] and ~%MAILBOX_PROPERTIES[] macros inserted non-breaking spaces (&nbsp;) instead of normal spaces.
  • A template couldn’t be saved if it was copied from Word.
  • Several minor issues when processing the ~%FILLTO[] and ~%ADDTO[] macros.

March, 2020 - Beta 2 (1.0.79)

What’s fixed

This release has fixed two important issues:

  • Some "=" based macros did not work.
  • Macros in HTML attributes did not work.

March, 2020 - Beta 2 (1.0.78)

NEW: Linked Outlook folders

Now you can create and store your templates in a separate Outlook folder and share them between devices and people. The feature has the following limitations:

  • No automatic synchronization with Shared Email Templates
  • Sharing within one Office 365 business domain only
  • No sharing for paid personal Office 365 account (Home, Personal or Student) or free accounts

How to use Outlook drafts as templates

NEW: Team and Profile properties

For each team and profile, you can create a set of named values and use them in template macros. Limitations: you can create no more than 32 properties for your profile and each team.

How to use team & profile properties

NEW: Team, profile, and mailbox macros

We have added several new macros to support team, profile, and Outlook account properties.

Mailbox, profile, & team properties macros

The complete list of Shared Email Templates macros

NEW: Import from Template Phrases for Outlook Online

Now you can import your templates from .ptd files created when exporting templates from Template Phrases for Outlook Online.

How to import folders to Shared Email Templates

IMPROVED: Invite users by importing a .csv file

Now you can import users from a .csv file and invite them to your team with a couple of clicks.

Import emails and permissions


You can now specify the desired image size when inserting a picture from OneDrive.

How to attach files from URL or OneDrive

What’s fixed

A lot of bugs have been fixed, below you can find a list of the most important ones:

  • Double click did not insert a template into the current email.
  • A separator right after a macro was removed.
  • The add-in did not restore the last selected item on startup.
  • Nested macros did not work, e.g. ~%FILLTO[~%WHAT_TO_ENTER[ ]]
  • In some cases, square brackets remained in a message when ~%FILL* macros were empty.
  • Several web browser specific issues in Edge, Firefox, and Safari.

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