On this page, you will find information about the latest releases of Shared Email Templates for Outlook: new features, improvements, fixes, and known issues.
Guys, we strive to guarantee you flawless experience with the tool, and your help is highly appreciated. So, if you come across any bugs or unpleasant surprises, please let us know at email@example.com or leave a comment under this post.
Microsoft Outlook versions:
On-premise Microsoft Exchange Servers:
Browsers for Outlook Online, OWA, and the Shared Email Templates web app:
Note. Each team has its own Deleted Items folder.
If your condition is met, the section that the condition is applied to will be pasted into an email message. If the condition isn't met, that section will be excluded from the pasted template. To learn more, visit this help page: How to create, edit, and remove conditions.
Note. Just to remind you that from August 31, 2023, we'll stop supporting Internet Explorer. Please update your Windows and Office.
You can find Pass Email on the Outlook Reading Pane:
Explore the newly added feature by visiting the How to pass email messages to teammates help page.
Note. We're going to stop supporting Internet Explorer from August 31, 2023.
With this checkbox selected, you can attach as many files as you need when inserting a template containing ~%WhatToAttach into your email message.
To switch over to the Dashed macros style, go to Profile → My Account → Edit my account.
Please note, SSO is not supported in the web app and if Outlook provides mailbox API lower than 1.9. The feature works for only Microsoft 365 accounts and is not supported in free mail accounts, such as outlook.com or gmail.com
Single sign-on while attaching files
Single sign-on while inserting images
Finally, this is the commercial release of Shared Email Templates. We improved the user interface responsiveness and the visual appearance of the product. More than 100 minor bugs and issues were detected and fixed.
|There is a bug in Office updates because of which you can get the following error in desktop Outlooks:
Add-In Error–This add-in could not be started. Close this dialog to ignore this problem or click "Restart" to try again.
|The built-in templates editor may insert the <span> tag that breaks macros. To fix this, edit the HTML code removing the <span> tags from broken macros (use the </> button).|
|The built-in templates editor might corrupt formatting in some (very rare) cases.|
|In Firefox and Edge, the web app and add-in don’t work correctly for private browsing or when Firefox is set to never remember the browsing history. Also, the issues may occur if the Block third-party cookies option is enabled.|
|You can use only one macro inside another macro.|
|Internet Explorer has a limitation for domain data - 10 MB by default. However, you can configure your own limit up to 1 GB.|
|You cannot attach 30+Mb files because of Outlook API limitations.|
|Tabbing navigation (navigation with the Tab key) may work incorrectly in some browsers and Outlook versions.|
|While inserting images with the INSERT_PICTURE_FROM_SHAREPOINT or INSERT_PICTURE_FROM_ONEDRIVE macros, image dimensions may not be displayed.|
|Linked Outlook folders are not synchronized automatically.|
|In case of the linked Outlook folders, Outlook needs some time to process changes you make in your Outlook drafts, so we recommend that you wait 2-3 minutes before refreshing a linked folder in Shared Email Templates.|
|Outlook 2013 (on Windows) provides a very limited extensibility api, so some features do not work.|
|The add-in doesn’t work on Outlook on iPad since there is no support for the Compose mode.|
|In Outlook on the web (Outlook Online), the add-in doesn’t work (shows an empty task pane) if third-party cookies are disabled.|
|Inline images (the <img> tag) are supported if Outlook provides the mailbox api 1.8 and higher. You can check the api versions via the [...] button > View Logs.|
|On Windows 10 1803 and 1809, Outlook hosts its add-ins using the outdated IE 11 (or even IE 10), so the add-in may crash when you have a lot of templates. Please update your Windows (1903+) and Office (1908+) to make Edge the host of Outlook add-ins.|
|On Windows 7, you cannot attach files in Internet Explorer 11 because of an Outlook bug.|
|For on-premise Exchange 2016+ clients (Outlook or OWA), using Outlook drafts as templates is not supported because of Exchange limitations.|
|On Mac, when Outlook is an on-premise Exchange client, the INSERT_PICTURE_FROM_ONEDRIVE macro doesn’t work stably because of Office and Exchange timeout limitations.|
|On Mac, when Outlook Web Access (OWA) is an on-premise Exchange client, inline images are not supported because of Office and Exchange limitations.|
|Outlook has a bug because of which it is not possible to copy-paste a bulleted or numbered list from an email message to a template; it is pasted as a regular text paragraph, not a list.|
|Outlook has a bug because of which it is not possible to apply formatting to bullets and numbers of lists.|
|The WHAT_TO_ATTACH macro is supported if Outlook provides the mailbox api 1.8 and higher. You can check the api versions via the [...] button > View Logs.|
|Outlook doesn't support inserting highlighted text (the background-color property of the HTML style attribute) because of an Outlook bug.|
|When inserting the ATTACH_FROM_SHAREPOINT macro, you can get an empty sites list if one or several sites have an empty display name.|
|In Microsoft Edge and Internet Explorer, when inserting the ATTACH_FROM_SHAREPOINT macro, the SharePoint authentication popup appears as a minimized window.|
|In localized versions of Outlook, some macros may work incorrectly because of an Outlook bug that inserts extra <span> tags and makes HTML inconsistent. You can use the Clear Formatting option to fix this issue.|
|On Mac, there is an Outlook bug that makes it impossible to change a OneDrive account. It also happens in Safari 14 and earlier.|
|In Outlook desktop, while using the Date option in the WhatToEnter macro, the date will be pasted in the EN-US format regardless the date format set in the Windows settings. The problem is on the Microsoft side. The workaround is to set the preferred date format in Outlook online and use the template there.|
|In Outlook desktop, the FromAccount macro may work incorrectly for shared mailboxes. The problem is confirmed to be on the Microsoft side and is currently being investigated.|
|In the desktop Outlook for Windows and Mac, the Shared Email Templates icon might be absent because of the disabled Turn on optional connected experiences option in your privacy settings.|
|In Outlook desktop for Windows and Mac, the font size of the text of a template occasionally changes from 11-point Calibri to 10-point Calibri when the template is inserted into an email message.
It's an Outlook bug. For more details, see bug report #2077
|Single sign-on is not supported in Outlook Online in Safari.|
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