Licensing FAQ
Shared Email Templates for Microsoft Outlook
How many users are covered by a subscription?
When purchasing a Shared Email Templates subscription, you can choose how many users it will cover. Please remember that each user must be licensed and change the quantity number accordingly.
On how many devices can I use Shared Email Templates?
The number of devices on which you can use Shared Email Templates is not limited. However, the number of client apps running simultaneously can't exceed 4. You can have several client apps on one device, e.g. Outlook Online in your Chrome and desktop Outlook can be connected simultaneously and are treated as two separate client apps. You can find other terms and conditions in the Terms of Use for Shared Email Templates.
How to transfer my subscription to another user/account?
For personal accounts (DEPRECATED)
- Run Shared Email Templates.
- Click the three dots in the lower-right corner of the pane and select Profile.
- In the My License section, you'll see your subscription details. Make sure to copy your subscription key and then click Deactivate.
- Start Shared Email Templates under another account and activate the add-in with your key.
Note. You won't see the Deactivate button under My License if your subscription is almost expired.
For company or team accounts
Admin rights are needed. For more information, visit this page: How to assign a subscription key to a user.
Responses
Jordan Bencharski says:
November 17, 2023 at 6:36 pm
Hi there,
What is the best way to change which e-mail address my subscription is linked to? My company has recently changed e-mail addresses.
Hi Jordan,
Thank you for your question.
Please specify the email address currently linked to your Shared Email Templates (SET) account and the new one you'd like to use. Please send this information to us by email, support@ablebits.com. We'll check your subscription in our database and provide you with further steps. Thank you.
Chris Riley says:
July 12, 2023 at 12:05 pm
Hi,
Can you clarify where this page says "the number of client apps running simultaneously can't exceed 4" is that 4 client apps on a single device / single license?
Can, for example, 30 instances of the add-on be used each simultaneously across 30 laptops?
Thanks
Hi Chris,
Thank you for your question.
Please note that Shared Email Templates is an account- and user-based add-in, i. e. each user who needs the add-in should have a Shared Email Templates account and should be licensed. The number of of client apps running simultaneously refers to one Shared Email Templates account. Hope this is clear. If not, please email us at support@ablebits.com for further assistance.
Luca Colonnese says:
March 22, 2022 at 1:34 pm
How can we deactivate a user license if the user is gone and the account no longer exists in our organization?
Hello Luca,
Thank you for your question.
The key owner can deactivate a user through the Manage Keys option in the web app. Please find more details on this help page:
https://www.ablebits.com/docs/outlook-shared-templates-manage-license-keys/
You can also email us your subscription key at support@ablebits.com and we'll check the key owner. Thank you.
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If you have any questions or issues with this add-in, please feel free to post your concerns in the comments area. As soon as we answer, a notification message will be sent to your e-mail. If you do not want to share your thoughts in public, please contact us at support@ablebits.com.
