Shared Email Templates for Microsoft Outlook

Licensing FAQ

Here you'll find answers to frequently asked questions about licensing.

How many users are covered by a subscription?

When purchasing a Shared Email Templates subscription, you can choose how many users it will cover. Please remember that each user must be licensed and change the quantity number accordingly.
Change the number of license seats you're going to purchase.

On how many devices can I use Shared Email Templates?

The number of devices on which you can use Shared Email Templates is not limited. However, the number of client apps running simultaneously can't exceed 4. You can have several client apps on one device, e.g. Outlook Online in your Chrome and desktop Outlook can be connected simultaneously and are treated as two separate client apps. You can find other terms and conditions in the Terms of Use for Shared Email Templates.

How to transfer my subscription to another user/account?

For personal accounts (DEPRECATED)

  1. Run Shared Email Templates.
  2. Click the three dots in the lower-right corner of the pane and select Profile.
  3. In the My License section, you'll see your subscription details. Make sure to copy your subscription key and then click Deactivate.
  4. Start Shared Email Templates under another account and activate the add-in with your key.
Note. You won't see the Deactivate button under My License if your subscription is almost expired.

For company or team accounts

Admin rights are needed. For more information, visit this page: How to assign a subscription key to a user.


Jordan Bencharski says:
November 17, 2023 at 6:36 pm

Hi there,

What is the best way to change which e-mail address my subscription is linked to? My company has recently changed e-mail addresses.

Chris Riley says:
July 12, 2023 at 12:05 pm


Can you clarify where this page says "the number of client apps running simultaneously can't exceed 4" is that 4 client apps on a single device / single license?

Can, for example, 30 instances of the add-on be used each simultaneously across 30 laptops?


Hi Chris,

Thank you for your question.

Please note that Shared Email Templates is an account- and user-based add-in, i. e. each user who needs the add-in should have a Shared Email Templates account and should be licensed. The number of of client apps running simultaneously refers to one Shared Email Templates account. Hope this is clear. If not, please email us at for further assistance.

Luca Colonnese says:
March 22, 2022 at 1:34 pm

How can we deactivate a user license if the user is gone and the account no longer exists in our organization?

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