Create, manage and close teams

In Shared Email Templates for Outlook

On this page, learn to create and edit teams in Shared Email Templates. Teams are needed if you want to have not only private templates for your own use but also shared ones to work together with your colleagues. So, first, you create a team, then invite teammates and create templates that will be available to all the members of a team.

Video: How share Outlook email templates

Create new team

To create a team to share templates with, open the New menu and click the New Team option:
Create new team.

Enter the name of the team, description, and click Save:
Enter name and description.

You will see your new team at the end of the list. When you stand on a team, in the grey area, you can see its name, description, whether it's encrypted or not, members, and templates (if there are any):
See your new team.

Until you add new members, you are the only one here and you still can encrypt the team.

Tip. If you already have a folder or template that you want to share with your teammates, you can move it to the team and make available to all team members. For this, stand on the folder/template you want to share, click the Move action button and select the needed team as a place where to move the item to:
Move a folder/template to a team.
The same way but using another action button, you can Copy a folder/template.

Encrypt your team

To protect your privacy, you can encrypt your teams. To do this, enter and confirm the Team Password. The Password is the guarantor of encryption. We do not have any access to your data in encrypted teams as we get it only in coded form. Before entering the Password, read carefully the notes below.

Important notes about Team Password

  • The Password is stored locally on your device in a separate storage of each client application, e.g. Outlook, Chrome, etc.
  • When you create an encrypted team, you are the only person who knows the Team Password. To get access to templates in the team, all team members will have to enter the Team Password.
  • There is no way to automatically pass the Password to your team members. So, think of a safe way to communicate the Password to your colleagues.
  • Once created, the Password cannot be changed in the future.
  • It is impossible to restore or retrieve the Password as it is not stored on the server. So, if you lose the Password , we will not be able to help you. Please make sure to remember it or keep in a safe location.

You can find more information about the protection of your security and privacy on the Privacy, security, and data safety page.

How to encrypt your team

When you are creating a team, enter and confirm the Team Password:
Enter and confirm the Team Password.

Note. You can't encrypt a single shared template, only all templates in a team. Also, there is no way to encrypt a team when there are members and/or templates. A team can be encrypted only when it is empty, i.e. has no templates and no invited members.

Don't forget to click the Save button.

How to find the Team Password in your account

In case you forget the Team Password, you can find it in your account. For this, select the team in a tree and click Edit:
Edit your teams.

Click the Eye icon and see the Password:
See your Team Password.

Invite members to your team

To invite colleagues to your team, click the Manage icon:
Manage your new team.

Tip. You can also stand on your team in the tree and click the three dots on the right to open the context menu and select Manage there:
Click the three dots and open Manage.

To add team members, click the Invite member button:
Invite team member.

Enter the new team member email and click Add:
Invite member.

In the Invite member window, you can enter another email and invite several persons at once:
Invite several members.

Note. If you invite more than 10 people, the Invite list will be split into several pages, each will have 10 addresses, and you can navigate between them by clicking the page number at the bottom:
Invite list is split.
Tip. If you've entered a wrong email, you can cancel an invitation by clicking a trash can icon:
Cancel invitation.

Define permissions

While inviting new members, you are to manage permissions for them by ticking the corresponding boxes:

  • If you leave both boxes unchecked, you give no permissions: a team member will be able to use templates and leave a team only. A member won't manage to edit templates, create new ones, etc.

  • Editor lets your colleague edit, create, and delete templates and folders.
  • A teammate with the Admin permission can invite new members and remove them; edit, create, delete templates and folders; edit or close the team.

When you click Send invite, an invitation will be sent to the listed emails. As soon the invitation is accepted, you'll see the names of your teammates in the Members field. Until that happens, they will be listed in the Invited section:
Team members.

Tip. You can see the Search field, which is a handy feature in case you have many team members and need to find some particular one. Select the group - Members or Invited - and start typing the name or email of a person you are looking for.

As soon as your team is created, you can add new templates and use them together with your teammates.

Import emails and permissions

If you have a lot of colleagues to invite to your team, you can save some time by taking advantage of the Import option. Select the team and click Manage:
Manage your new team.

And then click Invite member:
Invite team member.

To import emails and permissions, pick Import:
Click Import.

The add-in will ask you to select a file to import. Please note, this has to be either .txt or .csv file.

You can select to import either emails or emails with permissions.

  • If you want to import simply emails, just list them in your file, each on a new line:
    List emails each on a new line.

    When you import the file, emails are added, but the boxes are not checked and you have to select permissions by ticking the boxes:
    Emails are added.

  • If you are looking to import permissions as well, add one of the following combination of numbers to emails in the file:

      for a user to have no permissions in a team, which equals to two unchecked boxes.
      for a team member to get the Editor permission.
      to give a teammate the Admin permission.
    Note. Please make sure not to add any spaces between emails, commas, and numbers. All info has to be entered without any spaces.

    So, the list in this case will look like this:
    Add the required number combination to each email to import permissions as well.
    And when you select such a file to import, the boxes are checked the way you need:
    Emails and permissions are added.

Working with shared templates

In teams, you create and manage templates the same way as you would do this in your private folders. Please find the detailed instructions on the How to create and manage templates page.

However, as templates in teams are shared with other users and they can be able to edit, create, and remove the templates (depending on the permissions), there are some important peculiarities you'd better know before sharing your templates with a team:

  • Teams don't keep the history of changes. In case you notice some unwanted or, on the contrary, appropriate changes in your shared templates, it will be impossible to detect who and when has made them.
  • Saving changes in shared templates, we use the First in, first out (FIFO) method. It means, that the changes in a team are saved in order of their occurrence. For example, if you delete a template and in one second your teammates decide to edit it, they won't manage to do this as the template will be already gone.

Manage your team

Edit team name and description

As the creator and administrator of a team, you can edit the team name and description. For this, click the Edit icon:
Edit your teams.
Make the necessary changes and click Save:
Save changes.

Team properties

To see the properties of your team or create new ones, click the Edit Properties button:
The Edit Properties button.

Please go to the How to use team & profile properties page to learn more about properties and how you can use them.

Manage team members

To invite new members, change permissions for the existing ones, or remove members, click Manage:
Manage your new team.

Edit permissions

To edit permissions for your teammates, simply check or uncheck the boxes near their names:
Change permissions.

Note. If you've got more than 10 emails in the Members or Invited sections, the list of emails will be split into pages. To navigate between the pages, click the page number at the bottom:
Navigare between the pages.
Tip. To quickly find the required name or email address, start typing it into the Search field::
Find the invited user.

Remove team members from a team

To delete a member from a team, stand on the name and email of the member and click on a trash can icon:
Delete members from your team.

Close teams

If you do not need a team anymore, you can delete it with all its templates. To do this, open the Manage window again and click the Delete all templates and close the team button:
Close your team.

Note. There is no opportunity to undelete a team, so, if you close your team, you won't be able to restore it.


Rachel Stephenson says:
January 31, 2020 at 3:36 pm

Good Morning,

I am trying to add a team to use the templates but the option is greyed out and will not let me select it. Can you please help me in creating a team to share the templates. Thank you.

Katerina Bespalaya says:
January 31, 2020 at 4:01 pm

Hello Rachel,

Thank you for your interest in our software. For us to understand the problem better, please send us a screenshot of the add-in pane with the grayed-out option to We'll see what the issue is. Thank you.


How can I effectively share my templaes with the team?


Hello Henrik,

Please read carefully the instructions above and watch this video tutorial on how to share templates with the team:

If the sharing process is not clear enough or you have a particular request, please contact us at for further assistance.


Ask a question (posted publicly)

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