Purchasing FAQ

Add-ons for Google Sheets & Docs

• Is the order process secure?
• How do I order a subscription?
• How do I renew my existing subscription?
• Do you provide official (formal) quotes to purchase?
• What payment methods can I use?
• How can I place a Purchase Order (PO)?
• How much time does it take to deliver the product?
• Can I get a copy of the invoice?
• Do you offer discounts?
• What if I want to return your product and get my money back?

Is the order process secure?

Yes. All orders and payments are handled and secured by e-commerce platform 2Checkout.

How do I order a subscription?

All subscriptions can be ordered directly through add-ons:

1. Run the tool of interest, click the key icon at the bottom of its window and pick Buy Now:
   
2. You will see two subscription options: 12-month and lifetime. Pick the one you need and click the Subscribe button next to it:
   
3. You'll be redirected to the purchase page. Fill out all the necessary details and hit Place order:
   

Once your payment is processed, you will receive the invoice of purchase and the registration email with your activation key.

How do I renew my existing subscription?

No matter the way to renew you choose, automatic or manual, you will get an invoice as payment confirmation. You will also continue using your subscription with the same activation key.

Automatic renewal

By default, the auto-renewal in all add-ons is enabled. It means that your subscription will be renewed on the due date and the same card you used to make the initial order will be charged.

Manual renewal

If you disable the auto-renewal, our add-on will notify you 30 days prior to the subscription expiration. In this case, you will need to renew the subscription manually before it comes to an end:

1. Run the add-on and click the key icon at its bottom to open your subscription details:
   
2. Find and hit the blue Renew subscription button:
   
   Note. If you initially purchase several subscriptions within one order, there's no way to renew only part of them. All subscriptions will be renewed.

Do you provide official (formal) quotes to purchase?

Sadly, but no.

You see, it is 2Checkout who handles our orders for Google Workspace (formerly G Suite) add-ons and, unfortunately, they don't provide any type of Formal Quotes.

What payment methods can I use?

2Checkout accepts variety of payment options, including credit card, bank/wire transfer, check, PayPal, UK Debit Cards as well as Purchase Orders. There are some local methods available as well, such as Boleto Bancario, Konbini, iDEAL, or WeChat Pay.

How can I place a Purchase Order (PO)?

1. When you're on the purchase page, select Purchase order as a payment method:
   
2. Enter your PO number into the corresponding field that appears at the bottom of the page and press Continue:
   
3. To finish your order, you will need to download the Purchase Order Form:
   
4. Print, sign and send it with your order ID to 2Checkout by upload on the same page or by email indicated there.

Once your PO is reviewed, you will receive an email confirmation with your activation key and more information regarding the order fulfillment.

How much time does it take to deliver the product?

Delivery is electronic. You will get the email with your subscription details in minutes if you pay by credit card.

Can I get a copy of the invoice?

Sure. Just email us to support@ablebits.com with your order ID and we'll resend the invoice.

Do you offer discounts?

Yes, we provide volume discounts as shown below:

What's more, we offer an additional 10% discount for resellers, educational and non-profit organizations. Just contact us at support@ablebits.com and we'll provide a corresponding coupon code.

What if I want to return your add-on and get my money back?

We provide an unconditional 30-day money back guarantee for all add-ons. If, for any reason, you want to get your money back, just let us know and we will refund your order in full.