Licensing FAQ

Add-ins Collection for Microsoft Outlook

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What is the difference between the Personal, Business, and Terminal Server editions?

All editions include the same set of options, so functionally they are identical. For all editions we offer a lifetime license, meaning you pay once and can use the purchased version of the product as long as you like.

The differences among the editions are the following:

Personal edition Business edition Terminal edition
The number of machines 2 (two) computers for a single user 5 (five) computers for a single user All users on a Single terminal server
Corporate deployment via GPO or SCCM via GPO or SCCM
Features and hotfixes on request Included Included
Escalated to product management and developers directly Included

Corporate deployment

The Business and Terminal Server editions can be deployed for a group of users:
Corporate deployment via Group Policy Object (GPO)
Corporate deployment via System Center Configuration Manager (SCCM)

Features and hotfixes

The Business and Terminal Server editions include features and hotfixes on request. It means that we will do everything in our power to create additional features and fix the found bugs as soon as possible.

Request escalations

For the Terminal Server edition, if our support service won't be able to help you with your request, the request can be escalated to product management and developers directly.

Can I use the Business edition if I bought Personal and the other way around?

No. Your license key is valid only for the edition that you purchased, so you cannot activate the Business edition with a key for the Personal one or vice versa. Please be sure to double-check which edition you are buying. If you mistakenly bought a wrong edition, please contact us to get the right one.

Can I use the Personal edition at work and home?

Sure! We've made the Personal edition suitable for two computers so you could enjoy Add-ins Collection for Outlook both in the office and at home.

On how many computers can I activate one license?

Ablebits license is user-based. If the product is going to be used by different individuals, you need to get a license for each user. A single user is allowed to install the product on up to 5 computers, depending on the edition. For more information, please see the table above.

Note. Please be informed, that if you exceed the activation limit, your key will be temporarily blocked by our registration server.

Can I transfer my license to another machine?

Sure! You can transfer a license from one computer to another. Simply uninstall the product from an old machine (if possible), then download the product on a new machine, install and activate it using your current license key.

How long can I use my license?

The license is lifetime, meaning you pay once and can use the purchased version of the product as long as you like.

Are there any recurring fees?

There are no annual or any other recurring fees.

What is the upgrade policy for Add-ins Collection for Outlook?

During 2 years after the purchase you get all updates for free.

How often are major versions published?

It depends. Microsoft might release an Office version or an update that will require great efforts to support it. In this case, we will have to develop and publish the next major version of our products as well.

Is there a loyalty program for Add-ins Collection for Outlook?

As our customer, you can upgrade your licenses for the next 2 years at a 50% discount.

Ask a question (posted publicly)

If you have any questions or issues with this add-in, please feel free to post your concerns in the comments area. As soon as we answer, a notification message will be sent to your e-mail. If you do not want to share your thoughts in public, please contact us at support@ablebits.com.
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