Licensing FAQ

Add-ons for Google Sheets & Docs

What subscription plans do you offer for add-ons for Google Sheets/Docs?

All our add-ons for Google Docs are currently free.

For Google Sheets add-ons, there are two subscription plans available — 12-month and lifetime:

  • When you order the yearly subscription, you pay for all 12 months at once and use the add-on for one year from the moment of purchase. If you want to continue using the add-on once the subscription comes to an end, you should either renew the current plan or switch to lifetime.
  • For the lifetime plan, you pay once and use the add-on forever.
  • Both plans provide everything you need — access to the product, all new features, enhancements and updates.

    As for customer support and knowledge resources, they are available for you on our website for free no matter whether you have a subscription or just trialling the product.

How many accounts are covered by a subscription?

Each subscription is account-based, meaning it can be activated under one Google account at a time.

If there are many users wishing to work with the add-on, you need to acquire several subscriptions so there's one for each user.

Tip. To obtain multiple subscriptions with one payment, simply change the corresponding number on the purchase order page:
Order several subscriptions at once.

How to transfer my subscription to another user/account?

  1. Run the add-on where it's already activated and click the key icon at its bottom.
  2. You will see your subscription details there. Copy your activation key someplace safe and click Deactivate:
    Deactivate subscription to transfer it.
  3. Then start the add-on under another Google account and activate with your key.

How to turn the subscription auto-renewal on/off?

To enable or disable the automatic subscription renewal, do the following:

  1. Open the add-on and click the key icon at its bottom:
    Find the key icon at the bottom of the add-on window.
  2. You will see your subscription details. Find the corresponding option there and tick the checkbox accordingly:
    Turn the auto-renewal for your subscription on.
  3. Click Return to add-on to continue using the tool.

Responses

Hi! My work email account just changed.
I saw where I could log in and deactivate my duplicates tool but I was not able to log back into my old account.

Can you help me? I need that tool to get work done for the rest of the day.

I appreciate the help!

Reply

Hi Chantel,

Since your message contains personal details that we had to edit, we'll reply to you by email.
Thank you for understanding.

Reply

Hi,

I had purchased a power tools license and we just changed our domain. I'm unable to log in to the original email and deactivate the account. Is it possible to transfer my license to my new email?

Reply

Hi Laura,

We replied to your email yesterday.
We've reset your activation key so you could unlock the tool back under any account you need.

Please email us back if you encounter any difficulties.

Reply

If I purchase this tool, will I be able to get the script that can go into Google App Script? - My network will not allow me to download the app but if I add it in app script I can install there

Reply

Hello May,
Thank you for contacting us.

Our add-ons for Google Sheets can be installed from G Suite Marketplace only. Just install the product of your interest and use it in a trial mode for 30 days.
If you decide to purchase a subscription, you can do it directly from the add-on.

Feel free to contact us again if you have any other questions.

Reply

I Purchased a product but I have not received the Registration Key. Why is it taking so long?

Reply
Katerina Bespalaya says:
July 4, 2019 at 11:55 am

Hello Tom,

Your comment above contained personal details (the order number) so I had to edit it. I've also just resent the registration message with your activation key to your email address. If you don't see it in your Inbox, please check your Spam/Junk/Trash email folders.

Thank you for your time and understanding.

Reply
Fishazion Yohannes says:
April 30, 2020 at 4:08 pm

My order number is 116714026
I need to transfer the adds on google sheet to this mail.

Reply

Hello Fishazion,

Thank you for contacting us. You may always transfer your subscription from one account to another is necessary. Here are the steps to take: https://www.ablebits.com/docs/gsuite-add-ons-licensing-faq/#transfer-subscription

Reply
Nancy Jagaczewski says:
August 13, 2020 at 3:15 pm

EASTCONN currently has 1 license for Ultimate Suite 2016. We would like to upgrade this license to V2020 and add 1 license. Upgrade price is $52.64 and additional license is $73.38; correct? Do you accept American Express and is there one link where we can upgrade the license we have and add 1 more license?

Reply

Hello Nancy,

Thank you for contacting us. I have sent the requested information along with the direct links to order forms by email.

Reply

Ask a question (posted publicly)

If you have any questions or issues with this add-in, please feel free to post your concerns in the comments area. As soon as we answer, a notification message will be sent to your e-mail. If you do not want to share your thoughts in public, please contact us at support@ablebits.com.