Licensing FAQ

Add-ons for Google Sheets & Docs

What subscription types do you offer for add-ons for Google Sheets/Docs?

All our add-ons for Google Docs are currently free.

For Google Sheets add-ons, there are two subscription plans available - 12-month and lifetime:

  • When you order the yearly subscription, you pay for all 12 months at once and use the add-on for one year from the moment of purchase.
  • For the lifetime subscription, you pay once and use the add-on forever.

How many accounts are covered by a subscription?

Each subscription is account-based, meaning it can be activated under one Google account at a time.

If there are many users wishing to work with the add-on, you need to acquire several subscriptions so there's one for each user.

Tip. To obtain multiple subscriptions with one payment simply change the number of required licenses on the purchase order page.

How to transfer my subscription to another user/account?

  1. Run the add-on where it's already activated and click the key icon at its bottom.
  2. You will see your subscription details there. Copy your license key someplace safe and click Deactivate:
    Deactivate subscription to transfer it.
  3. Then start the add-on under another Google account and activate with your key.

How to turn the subscription auto-renewal on/off?

To enable or disable the automatic subscription renewal, do the following:

  1. Open the add-on and click the key icon at its bottom:
    Find the key icon at the bottom of the add-on window.
  2. You will see your subscription details. Find the corresponding option there and tick the checkbox accordingly:
    Turn the auto-renewal for your subscription on.
  3. Click Return to add-on to continue using the tool.

Responses

Hi! My work email account just changed.
I saw where I could log in and deactivate my duplicates tool but I was not able to log back into my old account.

Can you help me? I need that tool to get work done for the rest of the day.

I appreciate the help!

Reply

Hi Chantel,

Since your message contains personal details that we had to edit, we'll reply to you by email.
Thank you for understanding.

Reply

Hi,

I had purchased a power tools license and we just changed our domain. I'm unable to log in to the original email and deactivate the account. Is it possible to transfer my license to my new email?

Reply

Hi Laura,

We replied to your email yesterday.
We've reset your activation key so you could unlock the tool back under any account you need.

Please email us back if you encounter any difficulties.

Reply

If I purchase this tool, will I be able to get the script that can go into Google App Script? - My network will not allow me to download the app but if I add it in app script I can install there

Reply

Hello May,
Thank you for contacting us.

Our add-ons for Google Sheets can be installed from G Suite Marketplace only. Just install the product of your interest and use it in a trial mode for 30 days.
If you decide to purchase a subscription, you can do it directly from the add-on.

Feel free to contact us again if you have any other questions.

Reply

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If you have any questions or issues with this add-in, please feel free to post your concerns in the comments area. As soon as we answer, a notification message will be sent to your e-mail. If you do not want to share your thoughts in public, please contact us at support@ablebits.com.
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