Note. The Linked Outlook folders feature is currently deprecated.
You can use your Outlook drafts as templates in Shared Email Templates. To do this, you create an Outlook folder, store your drafts in this folder and connect this folder to Shared Email Templates. These drafts will be displayed in your templates list and you'll be able to use them to create new messages or quick replies.
When you use Outlook drafts in the add-in, please consider the following points.
To use your Outlook drafts as templates, you collect them all in one or several Outlook folders and then link these folders to My Templates or a team.
The linked Outlook folders are not synchronized automatically with Shared Email Templates and you'll have to refresh data after each edit made in these Outlook folders.
You can edit your drafts as regular Outlook messages directly in Outlook, not in a linked folder in Shared Email Templates.
The linked Outlook folders can be shared within one Office 365 business domain. For example, if your Outlook business account is user@company.com, you can't share your drafts with a colleague with an email account user@business.com
If you have a paid personal Office 365 account (Home, Personal or Student) or a free outlook.com account, you can't share your Outlook drafts in Shared Email Templates.
When you stand on the template, in the Preview field, you will see the template content in plain text, rich text formatting is not displayed.
To link an Outlook folder to Shared Email Templates, take the following steps:
If you change, add, delete, or rename your drafts in Outlook, you'll need to refresh data in Shared Email Templates.
There are two ways to refresh data:
If you no longer need to use drafts from a folder, right-click it and hit Disconnect Outlook Folder:
Also, you can stand on the folder and click on Disconnect Outlook Folder in the preview pane:
If you want to use Outlook drafts in a Shared Email Templates team, bear in mind that the linked Outlook folder won't be available to your teammates if you don't give access to your initial Outlook folder to them.
That's it! Now you can invite mates to your Shared Email Templates team if you haven't done this yet.
If you were invited to a team and you try to paste a shared template from an Outlook folder to your email, the following error message may pop up:
There are two reasons why this happens:
Unfortunately, we cannot detect, which of the cases is yours, so, please, do the following:
Please contact us here