Activation FAQ

Ultimate Suite for Excel

I haven't received my license key

As soon as your payment is processed, you should receive an automatically generated email message with your license information. If you haven't, please check your Spam/Junk/Trash folders. If there is still no message, please contact us at support@ablebits.com and we will send you all the necessary information asap.

How to activate my Ultimate Suite for Excel license?

After purchasing your Ultimate Suite license, you will receive an e-mail from us with your personal license key. Please find this message and copy license key to the clipboard before starting the activation process.

To enter your license key and unlock the program, please run Microsoft Excel. Go to the Ablebits Data tab and click the far left Buy Now button. In the drop-down menu, select the Enter License Key... option. After that, paste the license key from the clipboard and follow the Activation Wizard. If you need more details, please see How to activate Ultimate Suite for Excel license.

What to do if I see the Incorrect license key message when I try to activate the add-in?

Trying to activate your Ultimate Suite for Excel license, you may see one of the Incorrect license key messages. They fall into three categories:

  • The key does not match the edition you have installed.
  • The key does not match the version you have installed.
  • The license key you have entered is incorrect.

If you see the first or the second message, you need to detect the edition or version of Ultimate Suite you have installed and compare it to the edition or version you ordered. And then download and install the correct edition/version. Please perform the following steps:

If you see the third message, make sure you insert the license key entirely and do not enter any leading or trailing spaces.

I'm entering my license key but it says Activation limit exceeded

The reason may be that the key was automatically blocked by our registration server due to the exceeded limit of activations. Please contact our support team with this issue at support@ablebits.com

I reinstalled the add-in/Office/Windows and my license key has stopped working

First, please check that you installed the correct version and edition of the product. Please find more details above.

Second, if you upgraded or updated Microsoft Windows or Office, you should install a compatible Ultimate Suite version. If you got your license more than two years ago but want to upgrade it, you can do it at a discount. Please contact us at support@ablebits.com if you need help.

How to recover a lost license key?

To recover your license key, please make a request to the Activation service. Your license key will be sent to the email address that you specified when purchasing the product. If your email address has been changed or you don't remember it, please contact us to recover your license key manually.

Responses

I have a license but cannot get it to work in either version/edition.

Can it be to old?

Please help

Best
Peter

Reply

Hello Peter,

Thank you for your message. I have just replied to you by email.

Reply
Amanda Lunberg says:
April 12, 2021 at 8:54 pm

Hello, I recently reinstalled Microsoft and needed to reinstall Ablebits as well. Please can you resend me my key? Many thanks!

Reply

Hello Amanda,

Thank you for your message. I have just emailed your license details. Please check Inbox.

Reply
Leala Strobel says:
April 5, 2021 at 8:07 pm

I purchased and installed the Ultimate Suite and installed it. However, I am now being told that my free trial is over and I am no longer able to use it. I no longer can find the license key. Can you help?

Reply

Hello Leala,

Thank you for your message. I have requested the necessary information via email. Looking forward to your reply.

Reply

I had to reinstall Outlook 2010. Can you please send me my license key? Thanks

Reply

Hello Ronda,

Thank you for your comment. I have just replied to you by email.

Reply

I purchased Duplicate Remover Toolkit 2018 and cannot find a way to download it. I do not want the Ultimate Suite, and that's the only add-on available to download. My license document even gives me only the link to the Ultimate Suite. How do I download the item that I purchased. I'm on a deadline and have spent over an hour trying to get this installed. Thank you.

Reply

Hello Jackie,

Thank you for your message. I have just emailed you with a direct download link to Duplicate Remover 2018.

Reply

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Seen by everyone, do not publish license keys and sensitive personal info!

If you have any questions or issues with this add-in, please feel free to post your concerns in the comments area. As soon as we answer, a notification message will be sent to your e-mail. If you do not want to share your thoughts in public, please contact us at support@ablebits.com.