Activation FAQ

Ultimate Suite for Excel

I haven't received my license key

As soon as your payment is processed, you should receive an automatically generated email message with your license information. If you haven't, please check your Spam/Junk/Trash folders. If there is still no message, please contact us at support@ablebits.com and we will send you all the necessary information asap.

How to activate my Ultimate Suite for Excel license?

After purchasing your Ultimate Suite license, you will receive an e-mail from us with your personal license key. Please find this message and copy license key to the clipboard before starting the activation process.

To enter your license key and unlock the program, please run Microsoft Excel. Go to the Ablebits Data tab and click the far left Buy Now button. In the drop-down menu, select the Enter License Key... option. After that, paste the license key from the clipboard and follow the Activation Wizard. If you need more details, please see How to activate Ultimate Suite for Excel license.

What to do if I see the Incorrect license key message when I try to activate the add-in?

Trying to activate your Ultimate Suite for Excel license, you may see one of the Incorrect license key messages. They fall into three categories:

  • The key does not match the edition you have installed.
  • The key does not match the version you have installed.
  • The license key you have entered is incorrect.

If you see the first or the second message, you need to detect the edition or version of Ultimate Suite you have installed and compare it to the edition or version you ordered. And then download and install the correct edition/version. Please perform the following steps:

If you see the third message, make sure you insert the license key entirely and do not enter any leading or trailing spaces.

I'm entering my license key but it says Activation limit exceeded

The reason may be that the key was automatically blocked by our registration server due to the exceeded limit of activations. Please contact our support team with this issue at support@ablebits.com

I reinstalled the add-in/Office/Windows and my license key has stopped working

First, please check that you installed the correct version and edition of the product. Please find more details above.

Second, if you upgraded or updated Microsoft Windows or Office, you should install a compatible Ultimate Suite version. If you got your license more than two years ago but want to upgrade it, you can do it at a discount. Please contact us at support@ablebits.com if you need help.

How to recover a lost license key?

To recover your license key, please make a request to the Activation service. Your license key will be sent to the email address that you specified when purchasing the product. If your email address has been changed or you don't remember it, please contact us to recover your license key manually.