Responses
Hi!
I am interested in purchasing your software and have a few questions that I would appreciate your assistance with.
Am I allowed to install the software on both my work and personal laptops? Additionally, I would like to know if I have the flexibility to use the software on either my work or personal laptop at any given point in time.
Furthermore, if I were to change laptops in the future, would I still be able to install and utilize the software on my new laptop without any issues?
Thank you for your time and assistance. I look forward to your response.
BR/JO
Hello,
Thank you for your questions.
Today we offer different editions of Ultimate Suite 2022. The personal edition is licensed per user and can be installed, activated, and used on 2 machines, e.g. on a work PC and on a home laptop. The business edition is licensed per user as well, and each user can install and activate the add-in on up to his/her 5 PCs.
It is also possible to transfer a license from one computer to another. You simply need to uninstall the product from an old machine (if possible), then download it on a new machine, install and activate using your current license key.
Thank you.
Good morning,
I had to change my laptop at work for a newer model. I had ablebits for a single user on my old laptop, how can I transfer it to the new one. I am guessing I will need to install it and activate it again.
Thank you for any help you can provide.
Hello Melisa,
Thank you for your comment. To transfer a license from one computer to another, you simply need to uninstall the product from an old machine (if possible), then download it on a new machine, install and activate using your current license key.
In case you face any difficulties, please feel free to email us at support@ablebits.com.
Please, kindly assist me with activation key for ablebites
Hello,
Please note that you get a key for the add-in only after purchasing. Beforehand you can trial the add-in for free.
If you have already purchased the license for the Ablebits product and lost your key, then please email us at support@ablebits.com and specify what name/company name and email address you used when making the purchase. If you have your order ID, please send it to us as well. We will search for your license in our database using all these details.
Thank you.
Hi,
I just purchased to single user version (which said $99 and I was charged $161 approx) and the activation code etc came through but it seems I accidentally exited the screen and now cannot locate/recover my activation code. We have had Ablebits previously under our Business name (Antmic Services Lty Ltd) and I also accidentally purchased this version under my own name of Anthony Lowe. Can you please assist me with the activation key and any other details I need to update our version, and also am I able to change the name from Anthony Lowe to Antmic Services Pty Ltd?
Thank you.
Hi Anthony,
Thank you for your comment.
Please note that $99 is the price in USD which is equivalent to 151.19 AUD without the sales tax included. I have also updated the license name associated with your license to your company name and resent the license details to you by email. Please check your Inbox.
If you have any other questions or difficulties, please do not hesitate to contact us back.
I am unable to activate ablebits (excel) on my new computer. It's licensed to (my purchaser). Can you help me activate it? Thank you
Hello,
Thank you for the comment. I have just send the response with instructions via email.
I'm looking to purchase the Add-ins Collection for Outlook. I downloaded the free trial but want to move forward with purchasing/activation. When I click the buy button in the Outlook popup it takes me to a page that says "We are sorry, but an error has occurred and the direct cause cannot be determined. Please try back later." It's the My Commerce site. I also tried looking for the purchase section on your website but don't see an option to purchase this product. Any guidance on how to purchase would be greatly appreciated :)
Hello Andrew,
Sorry, we no longer sell Add-ins Collection for Outlook. We are not planning to develop the add-in further, it will be an end-of-life product in 2023. The Collection was built using the previous generation of the Office extensibility technologies that are out of date. We are moving forward and more focused on cloud-based solutions now.
With our new tool Shared Email Templates, you can create and use your templates in the desktop Outlook and Outlook online on Windows or Mac, create teams and share the templates with your teammates. If you’d like to try it out, you can install the add-in from Microsoft Office Store.
My email has changed and I need to recover my activation key. Who do I reach out to update my email address?
Hello Keith,
Thank you for the message. I have just resent your license details via email.
Hello,
How do I retrieve my Lic Key?
Hello Eric,
I have just sent my response via email. Thank you.
plz this widow always appears to me and bothering me .. how can i remove it forever ?
Hello,
Sorry to hear that you have been bothered by our pop-ups. Please note they appear only in a trial version. Once the add-in is activated, the pop-up message will stop showing in your Excel. If you haven't purchased a license yet, I’d like to offer you an additional discount as our apologies for the annoyance.
If you no longer want to use our add-in, please simply uninstall it via Control Panel -> Programs and Features and the pop-ups won't show up again.
Hi all - had a spate of bad luck and had to reinstall Windows twice recently on my PC and haven't been able to deactivate it properly first. This time round I've managed to trigger the activation limit. Would you be so kind as to help me activate the software?
Cheers
Hello Ian,
Thank you for contacting us again. I have just replied to you via email. Thank you.
I have a license but cannot get it to work in either version/edition.
Can it be to old?
Please help
Best
Peter
Hello Peter,
Thank you for your message. I have just replied to you by email.
Hello, I recently reinstalled Microsoft and needed to reinstall Ablebits as well. Please can you resend me my key? Many thanks!
Hello Amanda,
Thank you for your message. I have just emailed your license details. Please check Inbox.
I purchased and installed the Ultimate Suite and installed it. However, I am now being told that my free trial is over and I am no longer able to use it. I no longer can find the license key. Can you help?
Hello Leala,
Thank you for your message. I have requested the necessary information via email. Looking forward to your reply.
I had to reinstall Outlook 2010. Can you please send me my license key? Thanks
Hello Ronda,
Thank you for your comment. I have just replied to you by email.
I purchased Duplicate Remover Toolkit 2018 and cannot find a way to download it. I do not want the Ultimate Suite, and that's the only add-on available to download. My license document even gives me only the link to the Ultimate Suite. How do I download the item that I purchased. I'm on a deadline and have spent over an hour trying to get this installed. Thank you.
Hello Jackie,
Thank you for your message. I have just emailed you with a direct download link to Duplicate Remover 2018.
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