Purchasing FAQ

Add-ins for Excel, Outlook, Word

How can I pay?

We use the e-commerce service Digital River GmbH (MyCommerce Share-it) to process our orders and collect payments. They accept all major credit cards, check, PayPal and Purchase Orders.
Payment options

Is the order process secure?

Yes, the purchase process is 100% secure and safe. Our orders are processed by the global e-commerce service MyCommerce Share-it that provides secure order processing worldwide. All information you provide during the order process is encrypted and protected via a secure SSL connection (https).
MyCommerce Share-it

What if I want to return your product and get my money back?

We provide unconditional 30-day money back guarantee for all the products. If for any reason you want to get your money back, just let us know and we will refund your money in full, no questions asked.
Unconditional 30-day money back guarantee

How much time does it take to deliver the product?

You will receive the license information in a few minutes upon completion of your order.

Can I buy a tool for Excel separately without buying Ultimate Suite?

Currently, we do not sell add-ins for Excel separately. All our tools for Excel can only be purchased as part of Ultimate Suite.

Do you provide formal quotes before buying?

Yes! If you need a formal quote in the PDF format, please contact us with the following details:

  1. First Name
  2. Last Name
  3. Company
  4. Street Address
  5. City, State, and postal code
  6. Country
  7. E-mail address
  8. Billing currency
  9. VAT ID (only applicable to business customers within the European Union)

A quote in the PDF format will be sent to you in 1-2 business days. The quote is valid for 14 days; if it is not processed within that period, it will be automatically cancelled.

To turn the quote into a real order, click the "Process order" link in the email, choose the payment option on the order form, click "Buy now", and a few seconds later the order is completed.

How can I place a Purchase Order (PO)?

Corporate clients can place a purchase order (PO) through Digital River GmbH (MyCommerce Share-it), our secure e-commerce service. To submit a purchase order, please perform the following steps:

  1. Select the product on our purchase page and click the Buy now button. You'll be automatically redirected to the Share-it! order form.
  2. Select the Purchase Order Request option at the bottom right corner of the order form in the Payment Information section:
    Purchase Order Request
  3. Your cart will be updated, you will be prompted to browse for your purchase order:
    Browse for your Purchase Order
  4. Attach the Purchase Order and click the Buy Now button.
  5. Your PO will be processed within 1-2 working days, and the license information will be sent to the specified email address. Along with the license keys, you will get the detailed payment instructions. If we do not receive the payment within 90 days, your order will be suspended and your license key will be blocked until we receive the payment in full.
Note. When placing an order, you can specify different billing and delivery e-mail addresses. In this case all payment information (including the invoice) will be sent to the billing e-mail address, while the product information (the license details and download link) will be sent to the delivery e-mail address.

Do you have a DUNS number and NCAGE code?

Yes, our DUNS number is 506860128 and the NCAGE code is SAQR3.

How can I get an invoice?

After your order is processed, an invoice will be sent to the specified e-mail address. If you need a copy of the invoice at a later point of time, you can get it by logging into your Share-it! account.

If you have any difficulties, please contact us with your order ID, and we will send you a copy of the invoice.

Do you provide discounts?

Yes, we provide the following discount types:

Volume discounts

Quantity Volume discount
2 - 10 20%
11 - 25 25%
26 - 50 35%
Over 50 Site License.
Contact us for details

For resellers and distributors - 10% discount

Please enter RES-discount in the appropriate field of the order form.

For educational and non-profit organizations - 10% discount

Please enter NPO-discount in the appropriate field of the order form.

How long can I use my license?

The license is lifetime, meaning you pay once and can use the purchased version of the product as long as you like.

Are there any recurring fees?

There are no annual or any other recurring fees.

What is the upgrade policy?

During 2 years after the purchase you get all minor updates (e.g. 2018.5, 2018.4) and major versions (2018, 2019) for free. After that, you can buy the next major version with a 50% discount of the regular price.

How often are major versions published?

It depends. Microsoft might release an Office version or an update that will require great efforts to support it. In this case, we will have to develop and publish the next major version of our products as well.

For example, we had to build Ultimate Suite 2018 when Microsoft added several features to Office 2016 that made Ultimate Suite unusable. However, Office 2019 had so few differences with the previous updates of Office 2016 that we decided not to make a new major version.

Responses

Hello

I am a professor at Keiser University (Flagship Campus). We at Keiser have been using a lot of MS Excel in our courses. There are some courses that uses advanced Excel. After doing some research I found the Ablebits Data addon to be useful. I have downloaded the trial version but have not had enough time to test.

I am Sase Singh and I am the Program Director of the Information Technology Management Program.

I am wondering if you have academic licences for your add-on or if you have versions for professors to try before moving to adoption.

Thanks.

Sase Singh

Reply

Hello Sase,
Thank you for contacting us and for interest in our product.
First of all, could you please specify the add-in you were testing? Until recently, there was an opportunity to download a single add-in and try it for free, but now we offer to download and try the whole collection of our add-ins for Excel that is called Ultimate Suite for Excel. So if you tried a single add-in (Merge Two Tables, Remove Duplicates, etc.), you can uninstall it, install Ultimate Suite, and keep on testing the product. All the downloads are available here: https://www.ablebits.com/downloads/index.php
Concerning the academic licenses, we offer a 10 % discount for educational institutions. To get it, simply enter the coupon code 'NPO-discount' in the appropriate field of the order form.

Please contact us again if you need any further assistance.

Thank you.

Reply

Does your company have a W-9 to accept orders from schools?

Reply

Hi Jeanne,
Thank you for your interest in our product.
We do have the W-9 form. Please check your Inbox, we've sent it to you.

Reply

Dear Jeanne,
a little clarification. As we are non-residents of the United States, we use the W-8 form. This form was sent to you by my colleague.
Sorry for the confusion.

Reply

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