Pre-sales questions

Answers to FAQs about purchasing, invoices, tax, etc.

How can I pay?

We use the e-commerce service Digital River GmbH (MyCommerce Share-it) to process our orders and collect payments. They accept all major credit cards, check, PayPal and Purchase Orders.
Payment options

Is the order process secure?

Yes, the purchase process is 100% secure and safe. Our orders are processed by the global e-commerce service MyCommerce Share-it that provides secure order processing worldwide. All information you provide during the order process is encrypted and protected via a secure SSL connection (https).
MyCommerce Share-it

What if I want to return your product and get my money back?

We provide unconditional 60-day money back guarantee for all the products. If for any reason you want to get your money back, just let us know and we will refund your money in full, no questions asked.

How much time does it take to deliver the product?

You will receive the license information in a few minutes upon completion of your order.

Can I buy a tool for Excel separately without buying Ultimate Suite?

Currently, we do not sell add-ins for Excel separately. All our tools for Excel can only be purchased as part of Ultimate Suite.

Do you provide formal quotes before buying?

Yes! If you need a formal quote in the PDF format, please contact us with the following details:

  1. First Name
  2. Last Name
  3. Company
  4. Street Address
  5. City, State, and postal code
  6. Country
  7. E-mail address
  8. Billing currency
  9. VAT ID (only applicable to business customers within the European Union)

A quote in the PDF format will be sent to you in 1-2 business days. The quote is valid for 14 days; if it is not processed within that period, it will be automatically cancelled.

To turn the quote into a real order, click the "Process order" link in the email, choose the payment option on the order form, click "Buy now", and a few seconds later the order is completed.

How can I place a Purchase Order (PO)?

Corporate clients can place a purchase order (PO) through Digital River GmbH (MyCommerce Share-it), our secure e-commerce service.

Purchase order is available in the following countries: USA, Canada, United Kingdom, Germany, France, Netherlands, Italy, Spain, Norway, Sweden, Finland, Austria, Estonia, Belgium, Canarian Islands, Ceuta, Melilla. If your county is not in the list, please contact us for further details to support@ablebits.com.

To submit a purchase order, please perform the following steps:

  1. Select the product on our purchase page and click the Buy now button. You'll be automatically redirected to the Share-it! order form.
  2. Select the Purchase Order Request option at the bottom right corner of the order form in the Payment Information section:
    Purchase Order Request
  3. Your cart will be updated, you will be prompted to browse for your purchase order:
    Browse for your Purchase Order
  4. Attach the Purchase Order and click the Buy Now button.
  5. Your PO will be processed within 1-2 working days, and the license information will be sent to the specified email address. Along with the license keys, you will get the detailed payment instructions. If we do not receive the payment within 90 days, your order will be suspended and your license key will be blocked until we receive the payment in full.
Note. When placing an order, you can specify different billing and delivery e-mail addresses. In this case all payment information (including the invoice) will be sent to the billing e-mail address, while the product information (the license details and download link) will be sent to the delivery e-mail address.

My organization is tax exempt, how do I purchase without sales tax?

We use two independent e-commerce services MyCommerce Share-it and 2Checkout. Depending on your location and the selected payment method, you will be directed to one of them. Both services are required to collect state sales tax in every U.S. state that has a state sales tax. Although it is not possible to prevent sales tax from being collected during the order process, if your organization is tax-exempt, you can receive a refund of the sales tax afterwards.

To receive a refund of the sales tax that you paid, please do one of the following:

If you purchased via MyCommerce Share-it

Send an e-mail message to ClientSupport@US.MyCommerce.com with a subject line of "Sales Tax Refund Request".

In your message, please include the order ID shown on your receipt / invoice and attach your organization's tax exempt documentation. This may be a certificate, tax form, or other government-issued documentation.

Once your refund has been processed, the funds will post back to the payment account used for the order within 3-5 business days.

If you purchased via 2Checkout

Please send your tax-exempt certificate and the order number to the 2Checkout customer service at refund@2checkout.com and they will refund the tax.

Do you have a DUNS number and NCAGE code?

Yes, our DUNS number is 506860128 and the NCAGE code is SAQR3.

How can I get an invoice?

After your order is processed, an invoice will be sent to the specified e-mail address. If you need a copy of the invoice at a later point of time, you can get it by logging into your Share-it! account.

If you have any difficulties, please contact us with your order ID, and we will send you a copy of the invoice.

Do you provide discounts?

Yes, we provide the following discount types.

For all: volume discounts

Quantity Volume discount
2 - 10 10%
11 - 25 15%
26 - 50 25%
Over 50 Site License.
Contact us for details

For NGO, NPO, educational organizations: 10% off or free license

To get an additional 10% discount, please contact us from your organizational email account.

To get a Personal or Business license for free, post a small review on our product on your website with an active link to www.ablebits.com and contact us.

For students: 10% off or free license

To get an additional 10% discount, please contact us from your official student email account or show a student ID (or any other proof).

To get a Personal license for free, post a small review or just a backlink with description on your personal webpage on the university website with an active link to www.ablebits.com and contact us.

For resellers and distributors: up to 40% off

If you are a software reseller, please contact us for details.

How long can I use my license?

The license is lifetime, meaning you pay once and can use the purchased version of the product as long as you like.

Are there any recurring fees?

There are no annual or any other recurring fees.

What is the upgrade policy?

During 2 years after the purchase you get all minor updates (e.g. 2018.5, 2018.4) and major versions (2018, 2019) for free. After that, you can buy the next major version with a 50% discount of the regular price.

How often are major versions published?

It depends. Microsoft might release an Office version or an update that will require great efforts to support it. In this case, we will have to develop and publish the next major version of our products as well.

For example, we had to build Ultimate Suite 2018 when Microsoft added several features to Office 2016 that made Ultimate Suite unusable. However, Office 2019 had so few differences with the previous updates of Office 2016 that we decided not to make a new major version.

Responses

Hello

I am a professor at Keiser University (Flagship Campus). We at Keiser have been using a lot of MS Excel in our courses. There are some courses that uses advanced Excel. After doing some research I found the Ablebits Data addon to be useful. I have downloaded the trial version but have not had enough time to test.

I am Sase Singh and I am the Program Director of the Information Technology Management Program.

I am wondering if you have academic licences for your add-on or if you have versions for professors to try before moving to adoption.

Thanks.

Sase Singh

Reply

Hello Sase,
Thank you for contacting us and for interest in our product.
First of all, could you please specify the add-in you were testing? Until recently, there was an opportunity to download a single add-in and try it for free, but now we offer to download and try the whole collection of our add-ins for Excel that is called Ultimate Suite for Excel. So if you tried a single add-in (Merge Two Tables, Remove Duplicates, etc.), you can uninstall it, install Ultimate Suite, and keep on testing the product. All the downloads are available here: https://www.ablebits.com/downloads/index.php
Concerning the academic licenses, we offer a 10 % discount for educational institutions. To get it, simply enter the coupon code 'NPO-discount' in the appropriate field of the order form.

Please contact us again if you need any further assistance.

Thank you.

Reply

Does your company have a W-9 to accept orders from schools?

Reply

Hi Jeanne,
Thank you for your interest in our product.
We do have the W-9 form. Please check your Inbox, we've sent it to you.

Reply

Dear Jeanne,
a little clarification. As we are non-residents of the United States, we use the W-8 form. This form was sent to you by my colleague.
Sorry for the confusion.

Reply
Alfred Dayton says:
June 12, 2019 at 3:11 pm

As the owner and SOLE USER of your product may I install it on my three X86 PC devices plus one MAC Apple device?

Reply

Hello Alfred,
Thank you for contacting us.

I'm sorry, our software doesn’t work for Mac. The current versions of the add-ins work for Microsoft Windows only.

Reply

I purchased your software before but now need to install it on my new laptop. What do I need to do this for outlook 2019

Reply

Hello Craig,
Thank you for contacting us.

We have just replied to you via email, please check your Spam/Junk/Trash email folders if you still don’t see our email in your Inbox.

Reply
LUVENIA MALONE says:
August 28, 2019 at 2:45 pm

Our school district office would love to purchase your Ultimate Suite for Excel. However, our procurement office will not issue a PO to a company unless they are registered (online) as a vendor. I tried to go through ShareIt but they said they do not complete forms. I would like to know if there are any other options available to us. I would think this is not the first time you have had this request. I would appreciate any assistance you can offer.

Reply

Hello Luvenia,
Thank you for contacting us.

Our support service assistant has replied to you via email, please check your Inbox. If you have any questions, do not hesitate to address them to support@ablebits.com. Thank you.

Reply

MacOS support

Does Ablebits provide a MacOS version? Thanks.

Reply

Hello Brian,

I'm sorry, our software doesn’t work for Mac. The current versions of the add-ins work for Microsoft Windows only.

However, you can have a look at Power Tools for Google Sheets that has similar functionality and can be run in a browser on your Mac. The add-on is installed and purchased directly through Google Sheets. You can test it out for 30 days for free to see if it suits your needs: https://gsuite.google.com/marketplace/app/power_tools/1058867473888

Reply

You say
During 2 years after the purchase you get all minor updates (e.g. 2018.5, 2018.4) and major versions (2018, 2019) for free. After that, you can buy the next major version with a 50% discount of the regular price.

I want to benefit from this. I bought ablebits-ultimate-suite-excel-v2014-3-5-339
Order ablebits-ultimate-suite-excel-v2014-3-5-339 2014
I stopped using your product for sometime, due to changes of laptops and operating systems. Now I would like to renew . I have W 10, Office 19 on my recent machine.
Thanks for your prompt reply

Reply
Katerina Bespalaya says:
December 9, 2019 at 12:42 pm

Hello Fouad,

Could you please send your current license key or order number for Ultimate Suite to support@ablebits.com? We'll check if you are eligible for a free upgrade. If you are not, then we'll provide you with a direct link to purchase the upgrade with a 50% discount. Thank you.

Reply

We have an account under the name of our CEO for 5 licenses and we have used them all.
How can we add 5 additional licenses to the same account?

Thank you!

Joel Capps
Configuration Manager
Medversant Technologies

Reply
Ekaterina Pechyonkina says:
January 17, 2020 at 2:21 pm

Hello Joel,

Thank you for contacting us. I have just replied to you via email. Please check your Inbox. Thank you.

Reply

Good evening,
I am interested in the Ablebits Suite, but the price keeps increasing and I find this to be upsetting. The first price was 59.99 and this is a good price to me. Can I get that price now so that I can purchase it now please?

Reply
Ekaterina Pechyonkina says:
February 15, 2020 at 10:08 am

Hello Rex,

Thank you for contacting us. Feel free to install the trial of Ultimate Suite 2018 Personal and buy a license for USD 59 that is our Special One-time Offer directly from the add-in. Here is the download link: https://www.ablebits.com/files/get.php?addin=xl-suite&f=free-trial

Reply
Debra Keller says:
April 14, 2020 at 12:44 pm

Good Morning!
I work in a School District and would like to get our business office to start purchasing licenses of your product for Excel and Google Sheets. I have been using it myself and LOVE IT, using it has saved me so much time!!
I see you offer a site license is that the Terminal server edition? Do you also offer a site license for the Google Sheets add-on?
I would need the W9 to have you set up as a vendor or who are your resellers?

Reply

Hello Debra,

Thank you for your interest in our software. I have replied to your questions via email. If you need any additional information, please do not hesitate to email me back. Thank you.

Reply
David Cronin says:
April 29, 2020 at 2:26 pm

Dear Ablebits,

Have started using "link Ckecker" for Word.
This is 7-day trial version but when I try to purchase I have not been able to fing the purchase link for that specific module. Can you point me to the correct place?
Thanks

Reply

Dear David,

Thank you for contacting us. I have just sent you the details by email. Please provide us with the information requested in the email so that we’ll be able to help you better.

Reply
kenichi sato says:
June 9, 2020 at 12:45 pm

Hi

I purchased AutoBCC-Outlook for Outlook 2003 in 2017 for my business.

I just found out it has been stopped working in March 2020.

I no longer see any AutoBCC-Outlook on Outlook 2003.

Please fix this problem as soon as possible.

Reply

Hello Kenichi,

I have just replied to you by email, please check your Inbox. In case you have any questions or need further assistance, please do not hesitate to email back. Thank you.

Reply
Lejo Thomas says:
June 25, 2020 at 2:13 am

I am trailing the bundle for excel. So far like it.

Maybe a list of what all features (detailed one) are there in plain English (a single sheet printable as a cheat sheet for users to download, print and keep near PC) - will help users to remember what can be done with the Add-in. Just a suggestion!

My question is as below.
If I buy a personal copy and wanted to use on my personal PC and work PC - should I buy 2 copies ?

Also what is the process of transferring licence from a laptop to next when I upgrade my personal PC / get a new work PC.

Thanks

Reply

Hello Lejo,

Thank you for your interest in our product.

Unfortunately, we do not have a printable sheet with all the tools included in Ultimate Suite with their short description, but we will consider creating such a list. Thank you for the idea 🙂

In the meantime, you can find a complete list of the Ultimate Suite components along with the links to the pages for each tool here. Moreover, there is a user manual for each tool available from here. You can also open the help page for a particular tool directly from Excel by clicking the F1 button at the bottom of the add-in pane / window.

If you'd like to use the add-in only on two computers, at home and at work, you can purchase just 1 license for the Personal edition of Ultimate Suite. It is also possible to transfer a license from one computer to another if necessary. You just need to uninstall the product from your old machine (if possible), download it on your new PC, install and activate using your license key.

If you have any other questions or need further clarification, please do not hesitate to email us to support@ablebits.com.

Reply
prashanth j says:
July 6, 2020 at 9:45 am

What will be cost for single user in Indian rupees
is this one time purchase because in website there's no valid period mentioned

Reply

Hello Prashanth,

Thank you for your questions. Correct, you pay once and use the purchased version perpetually. As for the pricing, I've just sent you the corresponding link via email. Thank you.

Reply

Ask a question (posted publicly)

If you have any questions or issues with this add-in, please feel free to post your concerns in the comments area. As soon as we answer, a notification message will be sent to your e-mail. If you do not want to share your thoughts in public, please contact us at support@ablebits.com.