Purchasing FAQ

Answers to FAQs about purchasing, invoices, tax, etc.

Find answers to FAQs about purchasing, invoices, tax, etc. for each product we sell:

If you don't find an answer to your question, please contact us at support@ablebits.com

Responses

Brian Armstrong says:
April 1, 2021 at 7:13 am

Hello,
I would like to buy the Ultimate Suite for Excel for a friend of mine. How do I get the license key sent to them and linked to their name?

Brian

Reply

Hello Brian,

Thank you for your question. Feel free to buy a license for your friend directly from our purchase page: https://www.ablebits.com/purchase/index.php

Please note that there is a possibility to specify the recipient’s information when placing an order. Just click on “Show more input fields” on the purchase order form and uncheck the Recipient or Licensee is the same as the Purchaser option. Then enter the recipient’s details. After the order is processed, all the payment information (including the invoice) will be sent to the billing email address, while the product information (license details and download link) will be sent to the delivery email address, i.e. to your friend.

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Susan Canale says:
March 1, 2021 at 2:30 pm

Good Morning...I gave you the wrong email address orginally. Who can I email to get a quotation?

Since we have not purchased from you previously, I have to also send you a form to fill out and request a W-9.

Thanks!
Sue Canale

Reply

Hello Sue,

Thank you for contacting us. I've just replied to you by email. Please email back with the requested details to support@ablebits.com and we'll create a formal quote for you. Thank you.

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I installed a trial of Power Tools for Google Sheets. I have a Sheet with different tabs per month. Each tab has an Amount column. I want to sum the Amount column across multiple tabs. Is this possible? Thank you.

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Hello Rose,

Although we don't have a tool to sum all the Amount columns across your spreadsheet, you may use the Calculate tool to quickly sum each and every range: https://www.ablebits.com/docs/google-sheets-smart-toolbar/#calculate-numbers

If this is not exactly what you meant, please send us a more detailed description of your task to support@ablebits.com. We'll do our best to help. Thank you.

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prashanth j says:
July 6, 2020 at 9:45 am

What will be cost for single user in Indian rupees
is this one time purchase because in website there's no valid period mentioned

Reply

Hello Prashanth,

Thank you for your questions. Correct, you pay once and use the purchased version perpetually. As for the pricing, I've just sent you the corresponding link via email. Thank you.

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Lejo Thomas says:
June 25, 2020 at 2:13 am

I am trailing the bundle for excel. So far like it.

Maybe a list of what all features (detailed one) are there in plain English (a single sheet printable as a cheat sheet for users to download, print and keep near PC) - will help users to remember what can be done with the Add-in. Just a suggestion!

My question is as below.
If I buy a personal copy and wanted to use on my personal PC and work PC - should I buy 2 copies ?

Also what is the process of transferring licence from a laptop to next when I upgrade my personal PC / get a new work PC.

Thanks

Reply

Hello Lejo,

Thank you for your interest in our product.

Unfortunately, we do not have a printable sheet with all the tools included in Ultimate Suite with their short description, but we will consider creating such a list. Thank you for the idea 🙂

In the meantime, you can find a complete list of the Ultimate Suite components along with the links to the pages for each tool here. Moreover, there is a user manual for each tool available from here. You can also open the help page for a particular tool directly from Excel by clicking the F1 button at the bottom of the add-in pane / window.

If you'd like to use the add-in only on two computers, at home and at work, you can purchase just 1 license for the Personal edition of Ultimate Suite. It is also possible to transfer a license from one computer to another if necessary. You just need to uninstall the product from your old machine (if possible), download it on your new PC, install and activate using your license key.

If you have any other questions or need further clarification, please do not hesitate to email us to support@ablebits.com.

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kenichi sato says:
June 9, 2020 at 12:45 pm

Hi

I purchased AutoBCC-Outlook for Outlook 2003 in 2017 for my business.

I just found out it has been stopped working in March 2020.

I no longer see any AutoBCC-Outlook on Outlook 2003.

Please fix this problem as soon as possible.

Reply

Hello Kenichi,

I have just replied to you by email, please check your Inbox. In case you have any questions or need further assistance, please do not hesitate to email back. Thank you.

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David Cronin says:
April 29, 2020 at 2:26 pm

Dear Ablebits,

Have started using "link Ckecker" for Word.
This is 7-day trial version but when I try to purchase I have not been able to fing the purchase link for that specific module. Can you point me to the correct place?
Thanks

Reply

Dear David,

Thank you for contacting us. I have just sent you the details by email. Please provide us with the information requested in the email so that we’ll be able to help you better.

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Debra Keller says:
April 14, 2020 at 12:44 pm

Good Morning!
I work in a School District and would like to get our business office to start purchasing licenses of your product for Excel and Google Sheets. I have been using it myself and LOVE IT, using it has saved me so much time!!
I see you offer a site license is that the Terminal server edition? Do you also offer a site license for the Google Sheets add-on?
I would need the W9 to have you set up as a vendor or who are your resellers?

Reply

Hello Debra,

Thank you for your interest in our software. I have replied to your questions via email. If you need any additional information, please do not hesitate to email me back. Thank you.

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Good evening,
I am interested in the Ablebits Suite, but the price keeps increasing and I find this to be upsetting. The first price was 59.99 and this is a good price to me. Can I get that price now so that I can purchase it now please?

Reply
Ekaterina Pechyonkina says:
February 15, 2020 at 10:08 am

Hello Rex,

Thank you for contacting us. Feel free to install the trial of Ultimate Suite 2018 Personal and buy a license for USD 59 that is our Special One-time Offer directly from the add-in. Here is the download link: https://www.ablebits.com/files/get.php?addin=xl-suite&f=free-trial

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We have an account under the name of our CEO for 5 licenses and we have used them all.
How can we add 5 additional licenses to the same account?

Thank you!

Joel Capps
Configuration Manager
Medversant Technologies

Reply
Ekaterina Pechyonkina says:
January 17, 2020 at 2:21 pm

Hello Joel,

Thank you for contacting us. I have just replied to you via email. Please check your Inbox. Thank you.

Reply

You say
During 2 years after the purchase you get all minor updates (e.g. 2018.5, 2018.4) and major versions (2018, 2019) for free. After that, you can buy the next major version with a 50% discount of the regular price.

I want to benefit from this. I bought ablebits-ultimate-suite-excel-v2014-3-5-339
Order ablebits-ultimate-suite-excel-v2014-3-5-339 2014
I stopped using your product for sometime, due to changes of laptops and operating systems. Now I would like to renew . I have W 10, Office 19 on my recent machine.
Thanks for your prompt reply

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Katerina Bespalaya says:
December 9, 2019 at 12:42 pm

Hello Fouad,

Could you please send your current license key or order number for Ultimate Suite to support@ablebits.com? We'll check if you are eligible for a free upgrade. If you are not, then we'll provide you with a direct link to purchase the upgrade with a 50% discount. Thank you.

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MacOS support

Does Ablebits provide a MacOS version? Thanks.

Reply

Hello Brian,

I'm sorry, our software doesn’t work for Mac. The current versions of the add-ins work for Microsoft Windows only.

However, you can have a look at Power Tools for Google Sheets that has similar functionality and can be run in a browser on your Mac. The add-on is installed and purchased directly through Google Sheets. You can test it out for 30 days for free to see if it suits your needs: https://gsuite.google.com/marketplace/app/power_tools/1058867473888

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LUVENIA MALONE says:
August 28, 2019 at 2:45 pm

Our school district office would love to purchase your Ultimate Suite for Excel. However, our procurement office will not issue a PO to a company unless they are registered (online) as a vendor. I tried to go through ShareIt but they said they do not complete forms. I would like to know if there are any other options available to us. I would think this is not the first time you have had this request. I would appreciate any assistance you can offer.

Reply

Hello Luvenia,
Thank you for contacting us.

Our support service assistant has replied to you via email, please check your Inbox. If you have any questions, do not hesitate to address them to support@ablebits.com. Thank you.

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I purchased your software before but now need to install it on my new laptop. What do I need to do this for outlook 2019

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Hello Craig,
Thank you for contacting us.

We have just replied to you via email, please check your Spam/Junk/Trash email folders if you still don’t see our email in your Inbox.

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Hi, I have a new laptop and need to install the Ablebits on the new lap top. I have my license number. How do I go about re-installing on my new laptop.

Thanks.

Hi Kim,

Thank you for contacting us. Our records show your license was upgraded to Ultimate Suite 2020 for free. I have just sent your new license details via email. Thank you.

Alfred Dayton says:
June 12, 2019 at 3:11 pm

As the owner and SOLE USER of your product may I install it on my three X86 PC devices plus one MAC Apple device?

Reply

Hello Alfred,
Thank you for contacting us.

I'm sorry, our software doesn’t work for Mac. The current versions of the add-ins work for Microsoft Windows only.

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Does your company have a W-9 to accept orders from schools?

Reply

Hi Jeanne,
Thank you for your interest in our product.
We do have the W-9 form. Please check your Inbox, we've sent it to you.

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Dear Jeanne,
a little clarification. As we are non-residents of the United States, we use the W-8 form. This form was sent to you by my colleague.
Sorry for the confusion.

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Hello

I am a professor at Keiser University (Flagship Campus). We at Keiser have been using a lot of MS Excel in our courses. There are some courses that uses advanced Excel. After doing some research I found the Ablebits Data addon to be useful. I have downloaded the trial version but have not had enough time to test.

I am Sase Singh and I am the Program Director of the Information Technology Management Program.

I am wondering if you have academic licences for your add-on or if you have versions for professors to try before moving to adoption.

Thanks.

Sase Singh

Reply

Hello Sase,
Thank you for contacting us and for interest in our product.
First of all, could you please specify the add-in you were testing? Until recently, there was an opportunity to download a single add-in and try it for free, but now we offer to download and try the whole collection of our add-ins for Excel that is called Ultimate Suite for Excel. So if you tried a single add-in (Merge Two Tables, Remove Duplicates, etc.), you can uninstall it, install Ultimate Suite, and keep on testing the product. All the downloads are available here: https://www.ablebits.com/downloads/index.php
Concerning the academic licenses, we offer a 10 % discount for educational institutions. To get it, simply enter the coupon code 'NPO-discount' in the appropriate field of the order form.

Please contact us again if you need any further assistance.

Thank you.

Reply

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