How to start

Shared Email Templates for Outlook

Note. If you haven't installed the Shared Email Templates add-in yet, follow this installation guide.

How to start in Outlook desktop

Start replying to an email message or composing a new one. Then select Shared Email Templates on the ribbon:
Shared Email Templates

How to start in Outlook Online

Start replying to an email message or composing a new one. Select the Apps button on the ribbon:
The Apps button in Outlook Online

Then select Shared Email Templates:
Shared Email Templates

Note. To see Shared Email Templates on selecting an email message, go to Settings → Customize actions and select the Shared Email Templates checkbox under Message surface. Then click Save.
The Shared Email Templates checkbox selected

What to do if the Apps button is missing

If you don't see the Apps button, check whether Shared Email Templates is available from the More options menu. Start replying to an email message or composing a new one, and then click the three dots in the upper-right corner. Select Shared Email Templates:
Start Shared Email Templates.

How to start in Outlook for Mac

  • In the New Outlook for Mac, start replying to an email message or composing a new one. Then click the three dots above the message and select Shared Email Templates in the dropdown list:
    Open the Shared Email Templates pane.
  • In the older version of Outlook for Mac, start replying to an email message or composing a new one, and then click Shared Email Templates on the ribbon:
    Click Shared Email Templates.

Troubleshooting

  • If you cannot start the add-in, it might mean that your system administrator prevented you from running it.
  • If the add-in works incorrectly, for example, if you have to sign in to it every time you start your Outlook, it might mean that the Office cache is cleared. One of the options that clears the Office cache is Next time Office starts, clear all previously-started web add-ins cache in Microsoft Excel Trust Center. It clears cache not only in Excel but also in Outlook. You can find that option by going to File → Options → Trust Center → Trust Center Settings → Trusted Add-in Catalogs.

    For the add-in to work correctly, make sure that the checkboxes on the Trusted Add-in Catalogs tab are not selected:
    Don't select these checkboxes.

    Or, contact your system administrator.

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