How to start

How to start in Outlook desktop

Start replying to an email message or composing a new one. Then click Shared Email Templates in the ribbon:

How to start in Outlook Online

Start replying to an email message or composing a new one. Then click the three dots and select Shared Email Templates in the More options menu:

Troubleshooting

If, due to recent changes on the Microsoft side, the More options menu doesn't contain Shared Email Templates, look for the Apps button on the ribbon:

If the Apps button is there, click it and select Shared Email Templates:

Also, go to Settings → Customize actions and select the Shared Email Templates checkbox under Message surface. Then click Save.

How to start in Outlook for Mac

• In the New Outlook for Mac, start replying to an email message or composing a new one. Then click the three dots above the message and select Shared Email Templates in the dropdown list:

• In the older version of Outlook for Mac, start replying to an email message or composing a new one, and then click Shared Email Templates in the ribbon:
  

Troubleshooting

• If you cannot start the add-in, it might mean that your system administrator prevented you from running it.
• If the add-in works incorrectly, for example, if you have to sign in to it every time you start your Outlook, it might mean that the Office cache is cleared. One of the options that clears the Office cache is Next time Office starts, clear all previously-started web add-ins cache in Microsoft Excel Trust Center. It clears cache not only in Excel but also in Outlook. You can find that option by going to File → Options → Trust Center → Trust Center Settings → Trusted Add-in Catalogs.

  For the add-in to work correctly, make sure that the checkboxes on the Trusted Add-in Catalogs tab are not selected:
  

  Or, contact your system administrator.