Note. If you haven't installed the Shared Email Templates add-in yet, follow this installation guide.
Start replying to an email message or composing a new one. Then click Shared Email Templates in the ribbon:
Start replying to an email message or composing a new one. Then click the three dots and select Shared Email Templates in the More options menu:
If, due to recent changes on the Microsoft side, the More options menu doesn't contain Shared Email Templates, look for the Apps button on the ribbon:
If the Apps button is there, click it and select Shared Email Templates:
Also, go to Settings → Customize actions and select the Shared Email Templates checkbox under Message surface. Then click Save.
For the add-in to work correctly, make sure that the checkboxes on the Trusted Add-in Catalogs tab are not selected:
Or, contact your system administrator.
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