Privacy, security, and data safety

Add-ins Collection for Outlook

Updated on December 12, 2020

Here at Ablebits.com we strive to protect the safety of your data. Below you will find out what data may be collected, when, and for what purposes exactly.

What data we collect

Personal data

Once you get your license, we will collect only data you provide while purchasing it, specifically your full name and email address. If you enter your company name in the additional field, it will be saved to our database as well. Your name, email address, and company name are used for licensing purposes only.

Activation procedure

We use the activation procedure to check if the number of your activations does not exceed the number of purchased licenses. When you activate your license, you will be asked to enter your name or your company name if it's a business license. It will be saved to our records and associated with your license key and a unique identifier of your computer (we call it hardware ID). Hardware ID lets you not bother contacting us when you update or reinstall our products on your device.

Local log files

We collect log files only locally, on your computers. In the logs, we save only technical information that may help us provide you with technical support service or fix technical issues. We do not send these logs to any servers or services, but we may ask you to send your local logs to our technical specialists to help us reproduce or resolve your issue.

The share anonymous usage statistics box

While installing the add-in, you will see the Share anonymous usage statistics checkbox. It means that when you interact with our products, we may collect information that cannot be linked back to you. This statistical data is not tied to any personal information and is completely anonymous. This statistical data will be sent to us during add-in uninstall.

Communications

When you contact our customer support service, we keep all your email and chat messages.

What data others collect, but we don't

Trial user’s personal data. We do not collect any personal information if you download and use the trial version of Add-ins Collection for Outlook.

Who can access your data at our office

This clause refers to your personal data, i.e. your name, username, email address, and orders.
We develop and test our products on specially created testing configurations, so access to your data is very limited and only a few people at our office have permissions.

Access to personal data is given to our technical support engineers and sales specialists and only in case when you contact us with related questions.

How we control accessing your data at our office

We make a lot of effort to keep your data safe. Firstly, we restrict physical access to our office and to our computers with door locking, access control systems, alarm systems, and surveillance facilities. Secondly, we restrict access to our systems by using central management of system access, no guest accounts policy, password, and authentication policies.

Also, we control access to data with the help of differentiated access rights, access rights defined according to duties, measures to prevent the use of automated data-processing systems by unauthorized persons.

To prevent unauthorized access, data alteration, and disclosure, all our communication channels are encrypted using virtual private networks for remote access, transport, and communication of data. All our sub-networks are joined into a wholly-owned private network. Finally, all our computers are protected with antivirus software and firewall systems.

How to erase your data

To remove your data, simply uninstall Add-ins Collection for Outlook, remove Templates data file and Local Log files.

To have all your communications with us removed from our systems, please contact our customer support service.

Ask a question (posted publicly)

If you have any questions or issues with this add-in, please feel free to post your concerns in the comments area. As soon as we answer, a notification message will be sent to your e-mail. If you do not want to share your thoughts in public, please contact us at support@ablebits.com.
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