Privacy, security, and data safety notes

Add-ins Collection for Outlook

Updated on December 22, 2022

We strive to protect the safety of your data for our product. Below you will find detailed information on what data may be collected when using Add-ins Collection for Outlook, when your data may be collected, and for what purposes.

What data we collect

Personal data

When you buy a license for Add-ins Collection for Outlook, we collect the data you provide during the purchase: your contact information (your first and last names, company name, address, email address), VAT ID, and payment method. This information is collected and used for licensing purposes only.

Activation procedure

We use the activation procedure to check if the number of your activations does not exceed the number of purchased licenses. When you activate your license, you will be asked to enter your name or your company name if it is a business license. It will be saved to our records and associated with your license key and a unique identifier of your computer (we call it hardware ID). Hardware ID lets you not bother contacting us when you update or reinstall our products on your device. This information is collected and used for licensing and customer support service purposes.

Local log files

We collect log files only locally, on your computers. In the logs, we save only technical information that may help us provide you with technical support service or fix technical issues. We do not send these logs to any servers or services, but we may ask you to send your local logs to our Customer Support Service to help us reproduce or resolve your issue. This information may be requested from you for Customer Support Service purposes.

The Share anonymous usage statistics box

While installing Add-ins Collection for Outlook, you will see the Share anonymous usage statistics checkbox. If you have allowed us to do so by selecting this checkbox, it means that when you interact with our product, we will collect and save locally on your machine the statistics of use. These statistics include the number of runs of a particular tool out of the entire set of Add-ins Collection for Outlook. These statistics do not include any personal information. These statistics will be fully anonymized and sent to us at the moment of product uninstall for features improvement purpose.

Communications

When you contact our Customer Support Service, we keep all your email and chat messages. This information is collected and used for Customer Support Service purposes.

What about data in your Outlook items

Add-ins Collection is an Outlook add-in, it processes your Outlook items locally, on your machine. We do not collect, store, or share your Outlook items and/or data they contain.

What data others collect, but we don't

We do not collect any personal information if you download and use the trial version of Add-ins Collection for Outlook.

Who can access your data at our office

This clause refers to your personal data, i.e. all of personal data or personal information or personally identifiable information (as defined by applicable law).

We develop and test our products on specially created testing configurations, so access to your data is very limited and only a few people at our office have permissions.

Access to personal data is given to our customer support and sales specialists and only in case when you contact us with related questions.

How we control accessing your data at our office

We make a lot of effort to keep your data safe. Firstly, we restrict physical access to our office and to our computers with door locking, access control systems, alarm systems, and surveillance facilities. Secondly, we restrict access to our systems by using central management of system access, no guest accounts policy, password, and authentication policies.

Also, we control access to data with the help of differentiated access rights, access rights defined according to duties, measures to prevent the use of automated data-processing systems by unauthorized persons.

To prevent unauthorized access, data alteration, and disclosure, all our communication channels are encrypted using virtual private networks for remote access, transport, and communication of data. All our sub-networks are joined into a wholly-owned private network. Finally, all our computers are protected with antivirus software and firewall systems.

How to erase your data

To remove your local data, simply uninstall Add-ins Collection for Outlook, remove Templates data file, and remove local log files.

To have all your information (contact information, license information, communications) with us removed from our systems, please contact our Customer Support Service.

More information

You can find more details about privacy, security, and data safety in Privacy Policy