We strive to protect the safety of your data for our product. Below you will find detailed information on what data may be collected when using Add-ins Collection for Outlook, when your data may be collected, and for what purposes.
What data we collect
When you buy a license for Add-ins Collection for Outlook, we collect the data you provide during the purchase: your contact information (your first and last names, company name, address, email address), VAT ID, and payment method. This information is collected and used for licensing purposes only.
We use the activation procedure to check if the number of your activations does not exceed the number of purchased licenses. When you activate your license, you will be asked to enter your name or your company name if it is a business license. It will be saved to our records and associated with your license key and a unique identifier of your computer (we call it hardware ID). Hardware ID lets you not bother contacting us when you update or reinstall our products on your device. This information is collected and used for licensing and customer support service purposes.
Local log files
We collect log files only locally, on your computers. In the logs, we save only technical information that may help us provide you with technical support service or fix technical issues. We do not send these logs to any servers or services, but we may ask you to send your local logs to our Customer Support Service to help us reproduce or resolve your issue. This information may be requested from you for Customer Support Service purposes.
The "I consent to sharing anonymous usage statistics" checkbox
While installing Add-ins Collection for Outlook, you will see the "I consent to sharing anonymous usage statistics" checkbox. By selecting this checkbox, you give us permission to collect information about your environment (your Windows and Outlook versions) and your use of our add-in (how many times you run a particular tool that the add-in contains and whether Outlook crashes). While you are using our add-in, the statistical data is being collected and stored locally on your computer. This data is completely anonymous and sent to us only once—when Add-ins Collection for Outlook is being uninstalled. We need this information in order to improve the add-in.
When you contact our Customer Support Service, we keep all your email and chat messages. This information is collected and used for Customer Support Service purposes.
What about data in your Outlook items
Add-ins Collection is an Outlook add-in, it processes your Outlook items locally, on your machine. We do not collect, store, or share your Outlook items and/or data they contain.
What data others collect, but we don't
We do not collect any personal information if you download and use the trial version of Add-ins Collection for Outlook.
Who can access your data at our office
This clause refers to your personal data, i.e. all of personal data or personal information or personally identifiable information (as defined by applicable law).
We develop and test our products on specially created testing configurations, so access to your data is very limited and only a few people at our office have permissions.
Access to personal data is given to our customer support and sales specialists and only in case when you contact us with related questions.
How we control accessing your data at our office
We make a lot of effort to keep your data safe. Firstly, we restrict physical access to our office and to our computers with door locking, access control systems, alarm systems, and surveillance facilities. Secondly, we restrict access to our systems by using central management of system access, no guest accounts policy, password, and authentication policies.
Also, we control access to data with the help of differentiated access rights, access rights defined according to duties, measures to prevent the use of automated data-processing systems by unauthorized persons.
To prevent unauthorized access, data alteration, and disclosure, all our communication channels are encrypted using virtual private networks for remote access, transport, and communication of data. All our sub-networks are joined into a wholly-owned private network. Finally, all our computers are protected with antivirus software and firewall systems.
How to erase your data
To remove your local data, simply uninstall Add-ins Collection for Outlook, remove Templates data file, and remove local log files.
To have all your information (contact information, license information, communications) with us removed from our systems, please contact our Customer Support Service.
I'm concerned that someone (an internal employee or an external actor) may for some reason delete our templates and close the team out, either inadvertently or maliciously.
Is there a way to export or back up all active templates to some type of data file or to MS Word or RTF documents to minimize disruption in the event this occurs?
Obviously someone can just copy-paste the text out of the templates and put it in a Word Document, but as our organizational use of this tool has increased (and as templates change over time) this seems like something that should be able to be automated.
Great product! Thanks in advance for your attention to this concern.
Senior Manager, IT & Facilities
Minneapolis Area REALTORS®
If you have any questions or issues with this add-in, please feel free to post your concerns in the comments area. As soon as we answer, a notification message will be sent to your e-mail. If you do not want to share your thoughts in public, please contact us at email@example.com.