Shared Email Templates Privacy Policy

Effective Date: February 20, 2020. Last modified: February 20, 2020

The protection of your personal information is our priority. We want you to feel safe while using our apps and add-ins. However, Shared Email Templates would not work if we didn't collect certain data. On this page, you can find detailed information on what data we collect, how we protect it and where we store it.

What data we collect

Personal data

When you create an account, you enter your name, username, email address, password and subscription plans. We collect this information so that you could log in to your account.

Templates

While creating a template, you enter its name, description and contents. All this information is saved so you could use your templates.

Note. When you attach files from any cloud storage to your templates, we do not save your credentials for these storages, such as OneDrive or any other.

Teams

We save the names of your teams, descriptions, members, their email addresses and permissions.

Cookies

We use cookies to recognize you as a user and log you in automatically when you return to the Shared Email Templates app or the Shared Email Templates add-in.

Local log files

We collect log files only locally, on your computers. In the logs, we save only technical information that may help us provide you with technical support service or fix technical issues. We do not send these logs to any servers or services, but we may ask you to send your local logs to our technical specialists to help us reproduce or resolve your issue.

Communications

When you contact our technical support service, we keep all your email and chat messages.

Where we store the collected data

Your data in Shared Email Templates.
All your templates are stored in a cloud-based database hosted by Amazon Web Services. This is a protected storage inside an isolated private network. All data can only be accessed through the template sharing service, the core back-end service of Shared Email Templates.

When you create an encrypted team, you are the only person who knows the Team Password. Be sure to pass the password to your teammates in a safe way. In encrypted teams, all templates are encrypted with the SHA-256 symmetric algorithm before being saved to the cloud database.

Also, we store local copies of your templates (the local templates cache) in the following locations on your devices:

  • web browser local storage in case of the Shared Email Templates web app or the Shared Email Templates add-in running in Outlook on the web (Outlook Online);
  • Outlook cache in case of the Shared Email Templates add-in running in your desktop Outlook.

The local templates cache is isolated and not accessible by other browser extensions or Outlook add-ins. We store the local templates cache unencrypted because of the performance reasons - otherwise, we would have to decrypt templates each time you start Shared Email Templates, which would dramatically increase its startup time.

The local templates cache is refreshed with each change in templates, e.g. if your teammate creates a new template, the new template goes to the cache.

What data others collect, but we don't

We do not collect any analytics data and data about your devices and software. We do not track your actions by using tracking technologies or telemetry. Also, we do not sell or pass your personal data to any 3rd parties.

You may find that Microsoft Office telemetry is run together with the Shared Email Templates app and add-in. This is because we use Microsoft's office.js framework.

Who can access your data at our office

This clause refers your personal data, i.e. your name, username, email address, teams, subscriptions and orders.

We develop and test our products on specially created testing configurations, so access to your data is very limited and only a few people at our office have permissions.

Full access (provided on request) is given to a couple of our core developers and only in case they need to figure out some complex technical thing.

Read-only access is provided to our senior system administrator to perform online monitoring and periodic maintenance of our servers and services.

Read-only access is also given to our technical support engineers and sales specialists. They need your data to assist you when you contact us with related questions.

Note. No one has access to your templates, passwords and keys. So, please be prepared that our technical support team may ask you to send them the html code of your template if they think the problem is in it. However, we will never ask for your password or Team Passwords.

How we control accessing your data at our office

We make a lot of effort to keep your data safe. Firstly, we restrict physical access to our office and to our computers with door locking, access control systems, alarm system and surveillance facilities. Secondly, we restrict access to our systems by using central management of system access, no guest accounts policy, password and authentication policies.

Also, we control access to data with the help of differentiated access rights, access rights defined according to duties, measures to prevent the use of automated data-processing systems by unauthorized persons.

To prevent unauthorized access, data alteration and disclosure, all our communication channels are encrypted using virtual private networks for remote access, transport and communication of data. All our sub-networks are joined into a wholly-owned private network. Finally, all our computers are protected with antivirus software and firewall systems.

How to erase your data

To remove your data, simply delete all the teams where you are the administrator, and then remove your account in the Profile section. To have all your communications with us removed from our systems, please contact our technical support service.

How you can make sure that everything above is true

You can see all the information that is sent to our services and storages with your own eyes with the help of the Fiddler tool or your browser console. Also, you can inspect our client-side source code directly in your web browser.

Responses

Hi,

I was wondering the routine for restoreing missing templates? and how is the backup routine on your end? can i be sure my data won't be lost?

Reply
Katerina Bespalaya says:
January 29, 2020 at 3:12 pm

Hi Maren,

Thank you for your questions. The Trash folder as well as the Export / Import feature are on our roadmap for upcoming beta releases. As for the backup routine, we use a cloud-based database with its own backup scheme in Amazon Web Services.

Reply

Ask a question (posted publicly)

If you have any questions or issues with this add-in, please feel free to post your concerns in the comments area. As soon as we answer, a notification message will be sent to your e-mail. If you do not want to share your thoughts in public, please contact us at support@ablebits.com.
Privacy policy Terms of use Contact us

Microsoft and the Office logo are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.