FAQ Index: Desktop Add-ins

Responses

fred says:

January 27, 2021 at 9:03 pm

Does AbleBits need any other application to run?

macros? access to VBA?

Aksana Pachkouskaya (Ablebits Team) says:

January 28, 2021 at 10:14 am

Hello Fred,

Thank you for your question. Our add-ins are designed for using within Microsoft Office and do not require any special settings (macros and VBA) and additional applications for running and working.

Tina Muheim says:

June 26, 2020 at 3:16 pm

Are there any plans to have the plug-in available for Excel on a MAC?

Ekaterina Pechyonkina (Ablebits Team) says:

June 26, 2020 at 3:20 pm

Hello Tina,

Thank you for your question. We are about to release the first beta version of our brand-new Text Toolkit add-in that will support Excel on Windows, on Mac, and on the web. If you are interested, we can let you know when the add-in will be available for downloads.

Michał says:

April 5, 2020 at 11:38 am

What does it mean: ItemAlreadyExists?
rgds
mt

Katerina Bespalaya (Ablebits Team) says:

April 6, 2020 at 12:01 pm

Hello Michal,

Please let us know what Ablebits product you're using and describe in detail what steps you take before getting this message. A screenshot of the message you get will be of great help as well. Please send us all these details by email to support@ablebits.com. Thank you.

Cliff says:

July 23, 2019 at 1:23 pm

Can ablebits place the sheetname in a cell?

Mary Trifuntova (Ablebits Team) says:

July 23, 2019 at 2:40 pm

Hello Cliff,
Thank you for your question.

I'm sorry, we do not have a tool with such functionality at the moment.

David Price says:

July 19, 2019 at 3:09 pm

I have a set of clients who had your add-in and it was working without any problem. After doing the windows 10 update to 1903. the set of users who have had this update all experience these issues

1. When creating a new template or deleting a template, it works. However once "new message" is closed and a new "new message" email is opened, the changes have reverted back to their previous state.

2. Similar to the above, the users import a template, when they close and open and new message, the template has disappeared and/or the original version of the template they have over written comes back.

This correlates with the update, as the users without the update are having no problems with the add-in. Is this a problem you are aware of? Do you have a solution/ work around etc. Any advice would be much appreciated.

Kind Regards

David

Mary Trifuntova (Ablebits Team) says:

July 22, 2019 at 2:38 pm

Hello David,
Thank you for contacting us.

We have just replied to you via an email. Please provide us with the requested information and we’ll do our best to help. Thank you.

Angela says:

May 14, 2019 at 6:47 pm

I am having an issue with the Ablebits Add-In staying active. I have been using Ablebits for a few months without issue until this week when it suddenly became disabled. I re-enabled it and now, every time Excel closes, my Ablebits tab disappears and I find that it has become an inactive COM Add-in. The Load behavior is set to ' Unloaded' and I am not sure how to fix this issue. I'd rather not have to activate the add-in every time I use the program, which is multiple times a day. Can you help?

Mary Trifuntova (Ablebits Team) says:

May 14, 2019 at 6:55 pm

Hello Angela,
Thank you for contacting us.

Our support team replied you in an email. Please check your Spam/Junk/Trash email folders if you still don't see it in your Inbox.

Thank you.

Jim Ogletree says:

October 20, 2019 at 8:37 pm

I have the same issue. I have to go into options and turn on Ablebits add in every time i've closed excel.

Natalia Sharashova (Ablebits Team) says:

October 21, 2019 at 6:28 am

Hello Jim,

For us to be able to help you, please email us to support@ablebits.com and specify the following:
- What Ablebits product do you use? Please send us your order number/license key.
- What version of Windows and Office do you have?
- Please go to File > Options > Add-ins, select COM Add-ins from the Manage drop-down list at the bottom of the window and click Go. Find the Ablebits product in the list, select it and send us the screenshot of the window you see.

We'll do our best to help you.

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