Excel, Outlook, Word, Outlook Online add-ins

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General FAQ

Where can I get the latest versions of your add-ins?

What versions of Microsoft Windows do your add-ins work with?

What versions of Microsoft Office products do your add-ins support?

How can I detect the full version number and bit version of Microsoft Office I use?

How do I update my Microsoft Office?

How can I disable Preview Pane in File Explorer?

How do you handle issues on my PC via TeamViewer? Is it safe?

Excel crashes when you use Ultimate Suite: Reasons and solutions

How to install Desktop Office instead of Office from Microsoft Store

There are no Ablebits tabs in Excel, how to fix this?

I can see the Ablebits tabs in the ribbon, but when I click on them–nothing happens

How to take a screenshot?

How to configure AppLocker to let Ablebits add-ins work?

How to fix "The digital signature file is corrupt" error?

Add-ins Collection for Outlook

How to install add-ins for Outlook?

How to deploy Add-ins Collection for Outlook via GPO?

How to deploy Add-ins Collection for Outlook via SCCM?

Where in Outlook can I find the add-in after I install it?

How to activate Ablebits license for Outlook Collection?

How to uninstall add-ins for Outlook

No Ablebits tabs in Outlook

Add-ins Collection for Outlook doesn't show up in Office 365 installed from Microsoft Store

Template Phrases cannot open the shared templates file

Outlook crashes when you use Add-ins Collection and have the ESET NOD32 add-in for Outlook enabled

Unable to repair or uninstall Ablebits add-in for Outlook


David Price says:
July 19, 2019 at 3:09 pm

I have a set of clients who had your add-in and it was working without any problem. After doing the windows 10 update to 1903. the set of users who have had this update all experience these issues

1. When creating a new template or deleting a template, it works. However once "new message" is closed and a new "new message" email is opened, the changes have reverted back to their previous state.

2. Similar to the above, the users import a template, when they close and open and new message, the template has disappeared and/or the original version of the template they have over written comes back.

This correlates with the update, as the users without the update are having no problems with the add-in. Is this a problem you are aware of? Do you have a solution/ work around etc. Any advice would be much appreciated.

Kind Regards


I am having an issue with the Ablebits Add-In staying active. I have been using Ablebits for a few months without issue until this week when it suddenly became disabled. I re-enabled it and now, every time Excel closes, my Ablebits tab disappears and I find that it has become an inactive COM Add-in. The Load behavior is set to ' Unloaded' and I am not sure how to fix this issue. I'd rather not have to activate the add-in every time I use the program, which is multiple times a day. Can you help?

Hello Angela,
Thank you for contacting us.

Our support team replied you in an email. Please check your Spam/Junk/Trash email folders if you still don't see it in your Inbox.

Thank you.

I have the same issue. I have to go into options and turn on Ablebits add in every time i've closed excel.

Hello Jim,

For us to be able to help you, please email us to support@ablebits.com and specify the following:
- What Ablebits product do you use? Please send us your order number/license key.
- What version of Windows and Office do you have?
- Please go to File > Options > Add-ins, select COM Add-ins from the Manage drop-down list at the bottom of the window and click Go. Find the Ablebits product in the list, select it and send us the screenshot of the window you see.

We'll do our best to help you.

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