All questions & answers

Excel, Outlook, Word, Outlook Online add-ins

General FAQ

Where can I get the latest versions of your add-ins?
https://www.ablebits.com/downloads/index.php

What versions of Microsoft Windows do your add-ins work with?
https://www.ablebits.com/docs/microsoft-office-add-ins-general/#windows-support

What versions of Microsoft Office products do your add-ins support?
https://www.ablebits.com/docs/microsoft-office-add-ins-general/#excel-outlook-support

How can I detect the full version number and bit version of Microsoft Office I use?
https://www.ablebits.com/docs/microsoft-office-detect-version/

How do I update my Microsoft Office?
https://www.ablebits.com/docs/microsoft-office-update/

How can I disable Preview Pane in File Explorer?
https://www.ablebits.com/docs/excel-disable-preview-pane/

How do you handle ussues on my PC via TeamViewer? Is it safe?
https://www.ablebits.com/docs/ablebits-teamviewer/

Excel crashes when you use Ultimate Suite: Reasons and solutions
https://www.ablebits.com/docs/excel-crash-troubleshooting/

How to install Desktop Office instead of Office from Microsoft Store
https://www.ablebits.com/docs/microsoft-office-install-desktop/

There are no Ablebits tabs in Excel, how to fix this?
https://www.ablebits.com/docs/excel-no-ablebits-tabs/

I can see the Ablebits tabs in the ribbon, but when I click on them — nothing happens
https://www.ablebits.com/docs/excel-no-ablebits-tabs/

Activation FAQ

I haven't received my license key
https://www.ablebits.com/docs/microsoft-office-add-ins-activation/#get-license-key

How to activate Ablebits license for Ultimate Suite?
https://www.ablebits.com/docs/excel-ultimate-suite-activation/

I'm entering my license key but it says Activation limit exceeded
https://www.ablebits.com/docs/microsoft-office-add-ins-activation/#activation-limit-exceeded

When I try to activate my license, I receive the Incorrect license key message
https://www.ablebits.com/docs/excel-ultimate-suite-incorrect-license-key/

I reinstalled the add-in/Office/Windows and my license key has stopped working
https://www.ablebits.com/docs/microsoft-office-add-ins-activation/#reinstalled-key-disabled

How can I recover my lost license key?
https://www.activatenow.com/user/key-reminder/index.asp

Where can I find the license key in Excel if the add-in is already registered?
https://www.ablebits.com/docs/excel-find-license-key/

Where can I find the license key in Outlook if the plug-in is already registered?
https://www.ablebits.com/docs/outlook-find-license-key/

Installation: Ultimate Suite for Excel

How to install Personal edition?
https://www.ablebits.com/docs/excel-ultimate-suite-personal-edition-installation/#install-personal

How to uninstall Personal edition?
https://www.ablebits.com/docs/excel-ultimate-suite-personal-edition-installation/#uninstall-personal

How to install Business edition?
https://www.ablebits.com/docs/excel-ultimate-suite-business-edition-installation/#install-business

How to deploy Ultimate Suite via SCCM?
https://www.ablebits.com/docs/excel-ultimate-suite-corporate-deployment/

How to deploy Ultimate Suite via GPO?
https://www.ablebits.com/docs/excel-ultimate-suite-deployment-gpo/

How to deploy Bisuness Edition with Command Line?
https://www.ablebits.com/docs/excel-ultimate-suite-business-edition-installation/#deploy-command-line

How to uninstall Business Edition?
https://www.ablebits.com/docs/excel-ultimate-suite-business-edition-installation/#uninstall

How to install Terminal Server edition?
https://www.ablebits.com/docs/excel-ultimate-suite-terminal-server-installation/#install-terminal

How to activate Terminal Server edition for all users?
https://www.ablebits.com/docs/excel-ultimate-suite-terminal-server-installation/#activate-terminal

How to uninstall Terminal Server edition?
https://www.ablebits.com/docs/excel-ultimate-suite-terminal-server-installation/#uninstall

Where in Excel can I find the add-in after I install it?
https://www.ablebits.com/docs/excel-ultimate-suite-personal-edition-installation/#setup-complete

Installation troubleshooting

Ultimate Suite for Excel doesn't show up in Office 365 installed from Microsoft Store
https://www.ablebits.com/docs/excel-installed-from-store/

The add-in cannot load one of its dlls
https://www.ablebits.com/docs/excel-ultimate-suite-antiviruses/#dll-errors

Windows protected your PC
https://www.ablebits.com/docs/excel-ultimate-suite-antiviruses/#windows-protected

Unable to repair or uninstall the add-in
https://www.ablebits.com/docs/excel-unable-uninstall/

Add-ins Collection for Outlook

How to install add-ins for Outlook?
https://www.ablebits.com/docs/outlook-add-ins-collection-installation/

How to deploy Add-ins Collection for Outlook via GPO?
https://www.ablebits.com/docs/outlook-add-ins-collection-deployment-gpo/

How to deploy Add-ins Collection for Outlook via SCCM?
https://www.ablebits.com/docs/outlook-add-ins-collection-deployment/

Where in Outlook can I find the add-in after I install it?
https://www.ablebits.com/docs/outlook-add-ins-collection-installation/#setup-complete

How to activate Ablebits license for Outlook Collection?
https://www.ablebits.com/docs/outlook-add-ins-collection-activation/

How to uninstall add-ins for Outlook
https://www.ablebits.com/docs/outlook-add-ins-collection-installation/#uninstall-personal

No Ablebits tabs in Outlook
https://https://www.ablebits.com/docs/outlook-enable-ablebits/

Add-ins Collection for Outlook doesn't show up in Office 365 installed from Microsoft Store
https://www.ablebits.com/docs/outlook-installed-from-store/

Template Phrases cannot open the shared templates file
https://www.ablebits.com/docs/outlook-cannot-open-shared-file/

Outlook Online add-ins

All my templates have disappeared all of a sudden and new ones cannot be saved. What do I do?
https://www.ablebits.com/docs/outlook-online-add-ins-faq/#lost-templates

Does your Template Phrases support formatting?
https://www.ablebits.com/docs/outlook-online-add-ins-faq/#support-formatting

Can I transfer my templates from outlook online version to a desktop one?
https://www.ablebits.com/docs/outlook-online-add-ins-faq/#transfer-templates

How do I open an attachment with your tool?
https://www.ablebits.com/docs/outlook-online-add-ins-faq/#open-attachments

How can I uninstall your add-in?
https://www.ablebits.com/docs/outlook-online-add-ins-faq/#uninstall-add-in

Responses

I am having an issue with the Ablebits Add-In staying active. I have been using Ablebits for a few months without issue until this week when it suddenly became disabled. I re-enabled it and now, every time Excel closes, my Ablebits tab disappears and I find that it has become an inactive COM Add-in. The Load behavior is set to ' Unloaded' and I am not sure how to fix this issue. I'd rather not have to activate the add-in every time I use the program, which is multiple times a day. Can you help?

Reply

Hello Angela,
Thank you for contacting us.

Our support team replied you in an email. Please check your Spam/Junk/Trash email folders if you still don't see it in your Inbox.

Thank you.

Reply
David Price says:
July 19, 2019 at 3:09 pm

I have a set of clients who had your add-in and it was working without any problem. After doing the windows 10 update to 1903. the set of users who have had this update all experience these issues

1. When creating a new template or deleting a template, it works. However once "new message" is closed and a new "new message" email is opened, the changes have reverted back to their previous state.

2. Similar to the above, the users import a template, when they close and open and new message, the template has disappeared and/or the original version of the template they have over written comes back.

This correlates with the update, as the users without the update are having no problems with the add-in. Is this a problem you are aware of? Do you have a solution/ work around etc. Any advice would be much appreciated.

Kind Regards

David

Reply

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