Known issues - add-ons for Google Docs

Below you can find a list of possible issues that can occur when working with Google Docs add-ons. They are caused by current technical limitations on Google end. We are looking for ways to go around them, though in some cases the only thing we can do is wait for bug fixes or new possibilities for third-party developers. We appreciate your patience and understanding.

If the problem you are having is not described here, please use the contact form below to write to us or email straight to support@ablebits.com

The add-on doesn't work ("working" arrows are spinning all the time or there is no result)

This issue occurs if you are logged in under more than one Google account. It happens due to an issue with multiple Google accounts on Google side.

Possible solution: Please sign out and log back in with an account under which you want to work with your spreadsheet.

Issue-prone add-ons: All Google Docs add-ons.

Blank sidebar when you start the add-on

This issue is known for all add-ons for Google Docs. Most often it occurs in Safari browser. Some technical peculiarities of the way Google Docs add-ons are made are causing this.

Possible solution: Try to update your browser or change it to Google Chrome.

Issue-prone add-ons: All Google Docs add-ons.

The only option in the add-on menu is Help

Sometimes when you're trying to run the add-on, the only option you can see in the drop-down menu is Help. This is usually caused by Google internal problems.

Current solution: Reload the file a few times and see if other options appear. If this doesn't help, email us to support@ablebits.com

Issue-prone add-ons: All Google Docs add-ons.

Search & Navigate is very slow

It takes a long time to load information from the document into the add-on sidebar and to find that information in a document due to a known bug in Google Docs. Currently it slows down the add-ons that work with headings or display other document content in the sidebar.

Issue-prone add-ons: Search & Navigate

I can't remove a bookmark from an image or table

The add-on can't remove a bookmark that refers to an image or table because of a bug in Google Docs.

Possible solution: Try removing the bookmark manually.

Issue-prone add-ons: Search & Navigate

The add-on returns no results

When you work with large documents and if you have a very slow Internet connection, the add-on may hit Google's 360-second time limit for an operation. Our developers work hard to avoid such issues, please let us know if you encounter it with any Ablebits tools.

Issue-prone add-ons: Search & Navigate

Uppercase style is not applied correctly for headings with bookmarks

When you add a bookmark to the heading, we may lose it after applying a style that changes the text to uppercase. We keep your original case in order to save the bookmark you have.

Possible solution: Try typing text in upper case manually.

Issue-prone add-ons: Styles

Styles add-on doesn't let me add new styles

An issue in Google Docs doesn't let the add-ons "see" the font of the text you select. Once this issue is fixed, we'll add the possibility to save your document styles as a template.

Issue-prone add-ons: Styles

Styles add-on can't update built-in styles in Google Docs

Due to an issue in Google Docs, add-ons can't automatically update built-in styles to match. We can only recommend using styles provided with the add-on to change the way your document looks.

Issue-prone add-ons: Styles

Styles add-on can't keep number and indentation formatting

Due to an issue in Google Docs, add-ons can't apply any formatting to numbers or see and keep your current indentation.

Issue-prone add-ons: Styles

The add-on was removed but it's still in the list of my tools

The problem has appeared recently on the Google side and is most likely connected to migrating to G Suite Marketplace from Chrome Web Store.

Current solution: Go to G Suite Marketplace and install the tool from there. After that, scroll down to the bottom of the left panel in G Suite Marketplace and click Manage Apps:
Manage apps in G Suite Marketplace.
Then return to your spreadsheet and remove the add-on once again the standard way.
If this doesn't help, email us to support@ablebits.com

Issue-prone add-ons: All Google Docs add-ons.

Styles add-on won't put the table in alphabetical order. It allows me to click on the ascending order, then the screen pops up to start it, but then nothing happens.

Reply

It will sort, kind of. But it won't allow alphabetical sorting for a column. The choice is not clickable.

Reply

Hello Jane,

Our Styles add-on doesn't sort user data. If I understand you correctly, you're speaking of Doc Tools.

There's currently an issue on the Google side that occurs when you are logged in under more than one account. Please sign out and log back in only under the account you use to work with the add-on, and try again.

If this doesn't help, please email us to support@ablebits.com with the screenshot of the disabled option.
Also, when the issue occurs, please press F12 on your keyboard (Cmd+alt+J or Cmd+opt+J if you have a Mac), go to the Console tab, copy the last 15-20 lines and send them to us.

All this info will help us pin down the cause of the problem.
Thank you.

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If you have any questions or issues with this add-in, please feel free to post your concerns in the comments area. As soon as we answer, a notification message will be sent to your e-mail. If you do not want to share your thoughts in public, please contact us at support@ablebits.com.
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