In the start menu in "Company Portal" Ablebits Excel Suite" has a checkmark "Installed." However, it is not installed on my computer so I am unable to uninstall or reinstall. HELP!
Thank you for your message.
In the first place please contact your Company Admin who manages your Company Portal to clarify the issue.
If you require further assistance, please contact us at firstname.lastname@example.org.
I tried to uninstall the program, but it keeps saying "There is no PREVIOUSTIMESTAMP for uninstalling the product. Try run setup.exe as Administrator"
Lemme come clean first, I deleted the Timestamp from registry and now I regret it. Please help me...
Sorry you are having this issue. Please try the solution described here:
In case this won't help, please send a message to email@example.com
I followed directions I'm stuck on "remove the folder". How do i do this?
Check all folders in this branch, and if you find Ablebits or Add-in Express in a folder - remove the folder:
Please right-click on the folder and choose Delete. Thank you.
I am getting the following error when trying to install:
"There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor."
Sorry to hear that you are having difficulties with the installation.
Most likely, you haven't uninstalled the previous version of the product completely. Please try to clear the registry as described here.
Then download and install the latest version of Ultimate Suite anew using this direct link.
If you still have any difficulties, please contact firstname.lastname@example.org for further assistance.
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