Unable to repair or uninstall Ablebits add-in

When trying to install a new version

If you try to install a new Ablebits add-in for Excel when an older version of the product is already installed on your machine, you may face a problem with Windows Installer Package. In the majority of cases, this may happen because the .msi file was lost or the add-in file was deleted or renamed. First of all, try to uninstall an old add-in version via Control Panel instead of Apps & features in Windows 10. If for any reasons it doesn't help and you still receive an error message, please follow the troubleshooting instructions on this page.

• Uninstall via Control Panel
• Remove AblebitsLoader.exe before uninstall
• Delete the add-in registry branch

Uninstall via Control Panel

1. Close all Microsoft Excel files.
2. Go to Start and open Control Panel.
3. Click on Programs:
   
4. Pick the Uninstall a program option:
   
5. You will see a list of all installed programs. Find the add-in you want to uninstall and double-click it.
   Click Yes in the dialog window:
   

If you can't remove the add-in via Control Panel, look at the screenshots below, find the message you are seeing, and follow the instructions.

Remove AblebitsLoader.exe before uninstall

Please look through the screenshots and if you see your message among them, remove the AblebitsLoader.exe file from installation folder and try to uninstall the add-in via Control Panel again:

1. Browse to the add-in's installation folder:
   %LOCALAPPDATA%\Add-in Express\Ultimate Suite for Microsoft Excel
   or
   %LOCALAPPDATA%\Ablebits\Ultimate Suite for Microsoft Excel
   or
   C:\Program Files (x86)\Ablebits\Ultimate Suite for Microsoft Excel
   or
   Another folder you have chosen while installation.
2. Delete the AblebitsLoader.exe file and try to uninstall an add-in again. If this won't help, remove an add-in from the Registry Editor (instructions below).

Delete the add-in registry branch

If the problem is that the add-in can't be removed or the network source (.msi file) is not available, you'll see one of the following dialog messages:


Take the following steps:

1. In Windows 10, close Excel, click Start, and enter regedit. Click Open:
   
   Tip. If you have another Windows version, find the way to open Registry Editor here.
2. When the Registry Editor window appears, find the registry branch:
   HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\
   or
   HKEY_CLASSES_ROOT\Installer\Products\
   
3. Check all folders in this branch, and if you find Ablebits or Add-in Express in a folder - remove the folder:
   

4. Then, find the registry branch HKEY_CURRENT_USER\Software\Microsoft\Office\Excel\Addins\ and remove all entries that include "Ablebits.Suite" in their name.
5. After that, go to Control Panel -> Programs and Features and make sure that you don't have Ablebits in the list. Then go to C:\Users\USER_NAME\AppData\Roaming\ and check that you don't have any files left in the Add-in Express and Ablebits folders. If there are some, please remove these folders.