Trying to activate your Ultimate Suite for Excel license, you can get a message saying that you've entered the wrong license key. The problem comes up when:
These are the steps to take:
On finding out what edition and version of Ultimate Suite you have on your machine, open the email message that contains your license key and check what edition and version of the add-in are associated with your order. Please compare those details.
If the edition or version differs, do the following:
Make sure that you're copying and pasting the whole of the license key and there are no leading or trailing spaces.
If you still can't activate your license, please contact us.