Responses
Hi
I just replaced my laptop and wish to add my abblebits license to this machine. It will not accept the activation key. I can't figure out the hardward ID.
Help
Hello Hilda,
Sorry to hear you're having issues activating our add-in.
Please note that older version of our tools can be activated via Manual activation process. To activate your version, please follow the steps advised here.
If the issue persists, please email us at support@ablebits.com.
Thank you.
Hi there,
I had the same issues as above and e-mailed support@ablebits.com, but no reply. Would you be able to reply to my concern? It look as though I have the same challenge as Brigid above. Many thanks.
Hi Andres,
Thank you for posting your query here.
I see that my colleague has already replied to you by email. If you don't see the response in your Inbox, please also check your Spam/Junk/Trash email folders. Thank you.
I am looking into getting the License Key. I had the 2018 version of Ablebits on my device but then lost it. The key that I had then does not work now obviously. How do I obtain a new License key? I installed the 2018 version again.
Hello Kody,
Sorry to hear that you are having difficulties with your license.
Please send us your current license key for the Ablebits add-in by email, support@ablebits.com. Also, please specify what version of the add-in is currently installed on your computer. You can check the version number in Control Panel -> Programs and Features. We'll help you further.
I have the same issue as the above poster, and have not received a reply to any of the emails I have sent support. There is nothing in junk. Please respond to my email as soon as possible.
Hello Brigid,
Thank you for your comment. I am sorry, but it looks like our replies from support@ablebits.com don't reach you for some reason.
I've just tried to respond to your request from my personal email. Please respond back if you've received it. Otherwise, please try to contact us using an alternative email.
My sincere apologies for any inconvenience.
My device was recently replaced by our technology team after a catastrophic failure with my other device that had ablebits for excel installed. Since then, I've emailed support and requested my license key through your lookup system and I've received no response. Please provide me with the means to use the software our company has purchased.
Hello Jeff,
Thank you for your comment. My colleague replied to your original request on April 5th, last Friday (April 15th) she resent you the license details once again. If for some reason our emails didn't reach you, please check if they haven't been blocked by your Spam filter. I have also just resent the key to your email address.
Feel free to contact us at support@ablebits.com if any further assistance is needed.
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