The digital signature file is corrupt error in the load log file
Sometimes, if you can't see the Ablebits tabs in the Excel ribbon, the problem may be in the corrupted digital certificate. The add-in may appear in the list of your available COM add-ins, but in the COM add-ins dialog window, you will see the Not Loaded. A runtime error occurred during the loading of the COM Add-In error message:
Take the following steps to diagnose and fix the issue.
Step 1: Find the corrupted file
Paste %USERPROFILE%\AppData\Local\Temp\Ablebits into the Windows Explorer folder bar and open the Ablebits-ExcelUltimateSuite-load.log file:
Scroll the file to the end and check if there is the The digital signature is corrupt phrase:
If you find it, this means that you need to install the certificate. To find out the corrupted file, one line above the The digital signature is corrupt phrase, look for the file name in brackets:
Install the correct certificate
Open the add-in installation folder. By default, if you haven't changed it while installing the add-in, it is
C:\Program Files (x86)\Ablebits\Ultimate Suite for Microsoft Excel\
Right-click the file that you found on the previous step and select Properties:
Click the Details button:
Then click on View Certificate:
You will see the Certificate Information:
Open the Certification Path tab. The root certificate will be marked with red:
Select the marked certificate and click View Certificate. Then go to the General tab and hit the Install Certificate option that should be available:
Thank you for contacting us. Could you please describe the problem you're experiencing in more detail? What add-in you tried to use and what went wrong? Any screenshots illustrating the issue would help a lot. Thank you.
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