Important! Before reading this post, please note that if you use Office installed from Microsoft Store, we strongly recommend you switch to the Office Desktop version by following the instructions on this page. Office from Store is full of surprises and in order to avoid other issues, it is better to install Office Desktop instead.
If you use Microsoft Office 365 installed from Microsoft Store, most probably, after installing the Add-ins Collection for Outlook, you won't find the Ablebits tabs in the ribbon and the add-in won't appear in the list of COM Add-ins.
Please take the steps below to manually add the Ablebits program into Outlook.
Tip. Not sure if you have the Office version installed from Store? Here is an easy way to find out.
Detect the bit version of Microsoft Office (32-bit or 64-bit)
- Start Outlook and click the File tab in the top left corner.
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Select Office Account from the menu on the left and click About Outlook in the Product Information section:
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When the dialog box opens, you'll see the full version number and bit version (32- or 64-bit) of your Office at the top:
Keep in mind your bit version.
Manually load the add-in in Outlook
- Click File in the ribbon again and go to Options.
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Choose Add-ins on the left side of the Outlook Options dialog window:
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Open the Manage drop-down list, select COM Add-ins, and click Go:
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If the Ablebits add-in is not listed in the COM Add-ins dialog box, click the Add button on the right side:
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Browse to the add-in's installation folder:
C:\Program Files (x86)\Ablebits\Add-ins Collection for Microsoft Outlook\Note. If you can't find the AppData folder, it may be hidden. To make it visible, go to File Explorer and check the Hidden Items box on the View tab:
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Find and select:
- adxloader.dll for 32-bit Outlook
- adxloader64.dll if you run 64-bit Outlook
Click Open. -
The Ablebits add-in has been added to the COM Add-ins list. Click OK:
Now the add-in should appear in the ribbon:
If you have difficulties on any of the above steps or the instructions don't work for you, please leave your comment below or contact us at support@ablebits.com. Our support service assistants will do their best to help you solve the problem.
