And you have ESET NOD32 antivirus add-in for Outlook enabled

Outlook crashes when you use Add-ins Collection


Recently, we've faced an issue of Outlook crash when both Ablebits Add-ins Collection and the ESET NOD32 antivirus add-in are enabled. This relates only to the ESET NOD32 add-in for Outlook:
ESET NOD32 add-in for Outlook.
If you simply use ESET NOD32 antivirus, this does not affect the Ablebits add-in performance.

Adjust the ESET NOD32 antivirus settings

The most painless way to fix the problem is to adjust some settings in your ESET NOD32. Go to Advanced setup (F5) > Web and email > Email client protection > Email clients. Find the Send Email and Read Email options and turm them off:
Turn off options in ESET NOD32.
Click OK.

This should fix the problem but if Outlook still crashes, please follow the instructions below to disable the ESET NOD32 add-in in Outlook.

Disable the ESET NOD32 add-in in Outlook

To disable the ESET add-in, take the following steps:

  1. In Outlook, click the File tab and select Options:
    Open Options in Outlook.
  2. Go to Add-ins, click the Manage drop-down list, select COM Add-ins, and click Go:
    Open COM Add-ins in Outlook.
  3. Find ESET Outlook Add-in in the list, uncheck the box near it, and click OK:
    Uncheck ESET Outlook Add-in.

In case this didn't help, please contact us right away.

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