You click on buttons and nothing happens

Troubleshooting for Ultimate Suite for Excel

Suppose you've just installed Ultimate Suite or even have been using it for a while, and one day you start Excel, click on the Ablebits tabs, but tools do not start. Most often the problem is caused by Office or Windows updates. On this page, find the instructions on how to make Ablebits buttons clickable again.

Note. The add-in does not work in unactivated Microsoft Office.
Important! As we are unable to detect when your Windows or Office versions are updated, before taking the steps below, please restart your machine.

Solution 1. Use the .NET Framework Repair Tool

First of all, let's try out the .NET Framework Repair Tool.

  1. Download .NET Framework Repair Tool: https://www.microsoft.com/en-us/download/details.aspx?id=30135
  2. Select the files to download and click Next:
    Select all files to download.
  3. Run the NetFxRepairTool.exe file, check the I have read and accept the license terms box, and click Next:
    Check the I have read and accept the license terms box.
  4. You will see changes the tool recommends making. Click Next to apply the changes:
    Recommended changes.
  5. When the changes are made, do not click Finish but click Next:
    Changes complete.
  6. On the final step, click Finish:
    Submit additional information.
  7. Restart your machine, run Excel, and check if the Ablebits buttons are clickable. If they are still not, go to the next step to repair Microsoft Office.

Solution 2. Repair your Office

  1. If you use Windows 10, go to the Start menu and click Settings:
    In the Start menu, click Settings.

    Tip. If you use other than Windows 10 versions, go to the Repair an Office application page, select your version and follow the instructions.
  2. Open Apps & features:
    Open Apps & features.
  3. In the list, find the Microsoft Office application and click the Modify button:
    Click the Modify button.
  4. In the dialog window, select the Online Repair option and click Repair:
    Online Repair.
  5. Confirm your readiness by clicking Repair again:
    Ready to start.
  6. When the repair is complete, restart your computer. Then open Excel and check if the Ablebits tools start. If you click on the tabs and still nothing happens, please contact us.

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If you have any questions or issues with this add-in, please feel free to post your concerns in the comments area. As soon as we answer, a notification message will be sent to your e-mail. If you do not want to share your thoughts in public, please contact us at support@ablebits.com.
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