FAQs about the installation of Ablebits add-ins for Excel, Outlook, Word

Responses

Winston says:

March 30, 2022 at 9:46 pm

Do you have a direct link to the Mac install for Shared Email Templates for Outlook? I've having trouble installing the app through the current process. I get an installation failed error when trying to install.
Thanks!

Katerina Bespalaya (Ablebits Team) says:

March 31, 2022 at 9:20 am

Hello Winston,

Thank you for your comment. I am really sorry that you are having difficulties with installation.

This error may occur in case you install the add-in in a shared mailbox. Please have a look at our troubleshooting guide.

Also, you can try to install the add-in via a manifest file. The instructions on how to do this are available here.

If you still have any difficulties, please email us at support@ablebits.com for further assistance.

Kenneth Chan says:

May 7, 2021 at 6:12 pm

Hey im trying to activate my Ablebits but i keep getting a error saying excel is waiting for another application to complete an OLD action

Katerina Bespalaya (Ablebits Team) says:

May 7, 2021 at 6:22 pm

Hello Kenneth,

Thank you for your comment. For us to understand the problem better, please send us your license key for the Ablebits product and a screenshot of the error message you're getting to support@ablebits.com.

We'll do our best to help you.

Raph says:

April 19, 2021 at 4:27 am

Hello,
Do you have any automation option to automatically run the query on the data (consolidate data) every day or on demand ?

Thank you.

Ekaterina Pechyonkina (Ablebits Team) says:

April 19, 2021 at 7:40 am

Hello Raph,

Thank you for your question.

Sorry, we don't have such functionality. I wish I could assist you more.

GF says:

September 14, 2020 at 3:47 am

Is there any way i can install the add in without requiring admin rights?

Katerina Bespalaya (Ablebits Team) says:

September 14, 2020 at 8:11 am

Hello,

Please try to install the Business edition of the add-in that doesn't require admin rights for installation. You can download the most recent version from this web-page.

If you have any other questions or need assistance with the installation, please contact us at support@ablebits.com.

John says:

April 9, 2021 at 8:28 pm

Thanks for this information. But, does this mean that we are unable to use the Personal edition if we don't have Admin rights? Or can I change it from the Business edition to the Personal edition after the installation is complete?

Ekaterina Pechyonkina (Ablebits Team) says:

April 10, 2021 at 12:01 pm

Hello John,

You can contact your IT admin to install the Personal edition for you. Alternatively, you can upgrade your license to Business one. Please let me know what you prefer. Thank you.

MOHSEN KHERANI says:

June 2, 2020 at 5:49 am

I am trying to install Ultimate Excel Suite (licensed version) on Excel with Microsoft 365 and keeps asking to me repair the Office installation
Ive uninstalled and reinstalled the Office installation and its fine but the Excel Suite doesnt install

Regards
Mohsen

Katerina Bespalaya (Ablebits Team) says:

June 2, 2020 at 8:42 am

Hello Mohsen,

Sorry to hear that you are having difficulties installing Ultimate Suite. I've just replied to you by email. If you have any questions or need further assistance, please do not hesitate to email back. Thank you.

Bryan Patrick says:

December 27, 2019 at 9:26 pm

I need assistance with installation.

Ekaterina Pechyonkina (Ablebits Team) says:

December 28, 2019 at 11:36 am

Hello Bryan,

Sorry to hear you are having difficulties with installing our software. Please describe the issue you faced in more detail, take a screenshot of the error message you get and send us an email to support@ablebits.com. We'll do our best to help.

Ileas Miah says:

July 11, 2019 at 2:33 am

hi,
I just purchase merge wizard tables for excel from Apple store, but when I tried to merge lookup table, "PLEASE SELECT A VALID RANGE'' pops up. I tried the free version, was happy with it. Now I really am disappointed. Is there any way to get things right ?

Mary Trifuntova (Ablebits Team) says:

July 11, 2019 at 7:25 am

Hi Ileas,
Thank you for your comment.

Our team is currently working on your issue. We'll reply to your original email shortly.

Thank you for your understanding.

Bill Connolly says:

September 10, 2019 at 4:10 am

Hi, is there a MAC version available? Thanks Bill

Mary Trifuntova (Ablebits Team) says:

September 10, 2019 at 6:59 am

Thank you for your comment, Bill.

I'm sorry, our software doesn’t work for Mac. The current versions of the add-ins work for Microsoft Windows only.

However, you can have a look at Power Tools for Google Sheets that has similar functionality and can be run in a browser on your Mac. You can test it out for 30 days for free to see if it suits your needs: https://workspace.google.com/marketplace/app/power_tools/1058867473888

John Delise says:

April 17, 2019 at 5:33 pm

When Upgrading Office 2016 to Office 365 for Business, Ablebits is broken, requiring a complete uninstall and reinstall of the Ablebits. We are using version 18.2.1197.5836

Mary Trifuntova (Ablebits Team) says:

April 18, 2019 at 8:03 am

Hello John,
Thank you for contacting us.

Please first try to install the latest version of Ultimate Suite and check if the problem persists there:
- Uninstall the current version of Ultimate Suite via Control Panel.
- Download and install the latest Ultimate Suite directly from this page.
- Open Excel and make sure you see Ablebits tabs in your Ribbon and everything works correctly.

If, however, you encounter any difficulties when installing/using the software, please contact us at support@ablebits.com. We'll do our best to help you.

John says:

June 26, 2020 at 10:09 pm

Excuse me what is this about

Mary Trifuntova (Ablebits Team) says:

June 27, 2020 at 6:41 am

Hello John,

Thank you for replying. Sorry, I don't quite understand your request. Could you please clarify? Thank you.

Margaret B OKeeffe says:

March 13, 2019 at 11:52 am

what do I have to do to download the 5195 Avery template?

Irina Goroshko (Ablebits Team) says:

March 13, 2019 at 11:59 am

Hello Margaret,
Thank you for contacting us. I am afraid I can't help you as we have no relation to any Avery templates. You can find the list of our products here: https://www.ablebits.com/addins.php

Thank you.

MARGARET B OKEEFFE says:

March 13, 2019 at 11:50 am

I would like to get the 5195 template so I can send my St. Patrick's Day cards

Bert van Lobenstein says:

February 22, 2019 at 11:27 am

After the last update of ablebit addon voor Outlook Hitman Pro Alert closes Excel because of the excel-ultimate-suite-loader.updater.exe.

I tried to exclude the exe but it don't work, i also tried to remane it but a new is created automaticly and stops Ecxel again. Only exclude Excel.exe or disable exploitprevention works but that cannot be the case.

How can I prevent that exel is stoped by hitman pro but can use ablebit addon

regards
Bert

Irina Goroshko (Ablebits Team) says:

February 25, 2019 at 8:55 am

Hi Bert,
Thank you for reporting this issue, I am sorry you are experiencing this. It looks like you are using an older version of the add-in and this is the cause. Please uninstall Ultimate Suite you have and install the updated version: https://www.ablebits.com/files/get.php?addin=xl-suite&f=free-trial.

Please let me know if this helped.
Thank you.

Installation FAQ

Add-ins for Excel and Outlook