How to add a dropdown list to Outlook email template

Looking for a way to create a drop down list in your email template? What about selecting multiple items? And is it possible to populate a dropdown from a database? You will find all the answers in this tutorial.

Email templates are a great way to save time on routine correspondence. But very often, you still have to manually input some variables when preparing an email to send out. In case you are entering unique data in every message, the optimal solution would be an email template with fillable text fields. When choosing from a predefined set of values, nothing beats a dropdown menu.

Regrettably, there is no easy way to make a dropdown in an Outlook template. Perhaps, you could approach the task by creating a custom form, placing a ComboBox control onto it, and somehow plugging a selected value into a message. But even for an experienced VBA programmer, that isn't a trivial task. Wait… did I say "no easy way"? I meant no easy traditional way :) Put in a little creativity, and you will have a working solution in a moment!

Add dropdown or combo box control to Outlook message

Though it is not possible to create a dropdown box directly in an email message, nothing prevents you from creating it in Word, and then simply copying to Outlook. Because Word is generally used as Outlook's email editor, the copied dropdown will retain all its functionality.

Create a drop down list in Word

Because all the controls reside on the Developer tab, you need to add it to your Word ribbon first. We have the detailed instructions for Excel: how to enable the Developer tab. In Word, it is done exactly the same way.

With the Developer tab activated, carry out these steps to create a drop-down list:

  1. Open a blank document and type the text of your email template or copy/paste it from Outlook.
  2. Put the cursor where you want a dropdown menu to appear.
  3. On the Developer tab, in the Controls group, click either:
    • Drop-Down List Content Control - only allows selecting one of the predefined values.
    • Combo Box Content Control - a combination of a drop-down list and an editable text box that allows both picking an item from the list and entering a custom value that isn't in the list.

    In this example, we'd rather limit the user's input to a predefined set of values, so we are inserting a drop-down control: Insert a drop-down control in a Word document.

  4. With the control selected, click the Properties button in the Controls group. The drop-down control properties
  5. In the Content Control Properties window, click the Add button, then type the first item in the Value box (the Display Name box will get filled automatically), and click OK. Repeat for all other items you wish to include in the list. Enter the items for the dropdwn list.
  6. Remove the default "Choose an item", and then click OK to save your list. Save the drop down list.

When done, click the arrow in the box to make sure all the items are in place. A dropdown box in a Word document

Copy drop-down to Outlook message and save as template

In Word, simply select the template's text and drop-down box you've just created, and press Ctrl + C to copy it to clipboard.

In Outlook, create a new message and press Ctrl + V to paste the copied content. Verify that your list is fully-functional, and all the items are there. Dropdown list copied to an Outlook message

And then, save the message as an email template by clicking File > Save As > Outlook Template (*.oft). If you feel like you need more detailed instructions, please see How to create email templates in Outlook.

To open the template, go to the Home tab > New Items > More Items > Choose Form, and look in User Templates in file System. More details can be found in How to use Outlook email templates.

That was an easy solution, wasn't it? However, it does have a substantial flaw. With a content control in the message body, you won't be prompted to make a selection and may simply forget to pick an item. A lot more convenient would be placing a dropdown on some kind of a form that you cannot miss, and it is exactly what we are going to do next!

In this example, a drop-down list that we create will be displayed on a small form. And the value you pick from the list will be automatically placed into the appropriate part of the message.

Please don't feel intimidated - there will be no VBA and no custom forms. All we need is Shared Email Templates. If you don't have this add-in in your Outlook, you can quickly download a free version from Microsoft Store, and then follow the below steps.

To add a dropdown to your Outlook template, this is what you need to do:

  1. In the template editor, place the cursor where a selected value should appear and click the Insert Macro button. Place the cursor where a selected value should appear and click Insert Macro.
  2. In the list of macros, choose WhatToEnter. WhatToEnter macro
  3. Configure your list in this way:
    • In the first box, choose Dropdown list.
    • For Windows title, type some descriptive prompt, e.g. Select a city.
    • In the Items box, enter the items one per line.

    When done, click Insert. Configuring a dropdown list

  4. A properly configured macro is embedded in your template like shown in the screenshot below, and you click Save to keep the changes. Done! A dropdown list is added to an email template.

Tip: Personalize your email templates

Shared Email Templates provides a variety of different macros to help your messages sound personal and friendly. For example, to address the recipient by name, you can use ~%InsertRecipientFirstName or ~%InsertRecipientFullName.

Additionally, you can preset any of the email fields such To, Cc, Bcc and Subject. Please see a full list of macros to find out what other things you can automate.

How to use an email template with a drop-down list

To insert a template into a message, click the Paste icon to the left of the template's name or double-click the template: Inserting a template with a drop-down list not a message

A mini-form will pop up asking you to pick one of the items from the list: Pick one of the items from the drop-down list.

A moment later, your message is ready to be sent: A selected item is inserted into the appropriate place in the message.

Create multiple selection dropdown with checkboxes

As you know, a classic drop-down allows selecting just one value - when you pick another item, it replaces the current selection. But what if you wish to insert several values from the same dropdown into the same message? A multi-select dropdown with checkboxes is the thing you need. And Shared Email Templates makes it possible too!

To add a multi-select dropdown to your message template, use the WhatToEnter macro as described in the previous example. And then, enable the User can select multiple items option and specify the delimiter to separate the items. That's all there is to it!

Depending on the template text, the delimiter could be a comma, space, comma and space, or some word. In our example, it's the conjunction or surrounded by spaces, i.e. " or ".

Optionally, you can also allow the user to edit the selected items.

In the image below, the What to Enter settings on the right demonstrate how to configure an editable multi-select dropdown, and the highlighted placeholder on the left shows the desired outcome: Configuring an editable multi-select dropdown

Clicking the Insert button replaces the placeholder with the following macro:

~%WhatToEnter[Chandler;Denver;Hartford;Little Rock;Phoenix;{title:"Select one or more cities", multiselect, editable, delimiter:" or "}]

And it lets you select as many values as you like: Selecting multiple items

Also, it shows exactly how your section will appear in the email. If something is wrong, you can make corrections directly in this box, e.g. type a different delimiter for this particular message: How your section will appear in the email message.

Clicking OK pastes the template's text with all the selected items into an email like shown below: All the selected items are inserted into an email.

Populate dropdown list from Excel table

In many situations, "hard-coded" items work just fine. However, when your list continuously changes, such an approach would be a needless waste of time because you'll have to update your template manually with every change. In this case, a far better solution would be to dynamically populate a drop-down list with values from a database. It is especially useful when your template contains several related variables like in this example: Email template with several related variables

Depending on which city is selected in the dropdown list, the corresponding phone number and email address should be fetched from the database and inserted into a message. Is that even possible? With Shared Email Templates, yes, it is :) Here's how:

  1. First off, create a dataset in Shared Email Templates or connect to an Excel table or import from a .txt or .csv file. For this example, I've imported the following table from Excel and named my new dataset Regional Offices: Regional Offices dataset

    It is important that the leftmost column in the dataset is always the key column - it is these values that will appear in the dropdown (cities in our case).

  2. In the template editor, place the cursor where you want to plug a value from the dataset, click Insert Macro, and select WhatToEnter.
  3. Set up your dropdown list as follows:
    • In the first box, choose Dataset.
    • In the Windows title box, type something that will help you understand what kind of value you are to select.
    • Choose the Dataset where to look for the data.
    • Pick the Target column to fetch the value from.
    Setting up a dropdown list that will be populated from a dataset.

    Clicking the Insert button will replace the <city> placeholder with the following code:

    ~%WhatToEnter[{dataset:"Regional offices", column:"City", title:"Select a city"}]

  4. In a similar fashion, we configure 2 more macros for the <phone> and <email> variables. The difference is only in the Target column, which is Phone and Email, respectively.

Eventually, our finalized email template takes the following look: Outlook email template with a dropdown populated from a database

When using this template, you are only requested to select a city: Select a key value from the list.

All the related data will be pulled from the dataset and pasted into the message automatically! The related data is pulled from the dataset and pasted into a message automatically.

The real beauty of this method is when the source data changes, you only need to make changes in one place (the dataset), without having to update every template that uses that data.

How to quickly edit a dropdown list in email template

To update an existing list, there's no need to recreate the macro from scratch - you can easily edit the macro's code itself. The below visual explains what each part of the code does: To update a dropdown list, edit the macro's code.

  1. Items - are listed within square brackets and separated by semicolons. You are free to delete or change the existing values as well as type new ones.
  2. Title - can also be changed.
  3. Multiselect - allows selecting multiple items.
  4. Editable - allows changing the selected values or entering a value that isn't in the list (combo box behavior). To only allow picking the predefined values (drop-down list behavior), delete "editable".
  5. Delimiter - one or more characters that separate the items in case of a multi-select dropdown.

Adding dropdown menus is just one of many unique features available with Shared Email Templates. After experimenting a bit, you will discover that there is almost nothing you cannot do. If there is such a thing, please let us know here in comments :)

I thank you for reading and hope to see you on our blog next week!

Available downloads

Shared Email Templates presentation (.pdf file)

Table of contents


  1. The discrepancy is using Legacy Forms vs ActiveX Controls, right? Will is having the same problem I am with Legacy content controls. Is there a way to use Legacy Form Developer Tools in a .oft Outlook template?

  2. This one doesn't work on new Outlook.

  3. Okay, I'm in need of help. Here is our process -

    1. Building my text (which includes multiple drop-down selection boxes and a date select field) in Word.
    2. Pasting it into an Outlook email.
    3. Saving it as a "Quick Part". that me & my team can easily populate the text and modify those dynamic fields before sending the email to our customer. Since we want the end-user to only see the text (me & my team will be manipulating those dynamic fields prior to sending the email) and NOT be able to modify it in any way, how can I make those dynamic fields (drop-down selection boxes and date select field) appear as static or plain text on the receiving end for our customer?

  4. One interesting issue i'm running into. I can create the content control in Word. I can paste it into the Outlook message area. It works. I save it as an oft. I go to open the oft. One of the content controls works and was saved. The others just are normal text and didn't save the content control for some reason. I've played with it a lot. Sometimes, i can get the other content controls to save and work. But then the first content control that was working originally, opens as plain text and the control does not work anymore. I can't quite figure it out. Any ideas? Thanks!

  5. Did not work for me as well. Looks like a pitch to buy a product.

  6. How we can use the drop down in a mobile friendly way ? I was not able to use it using the outlook app

  7. Hi

    Thanks for posting this but the word doc process doesn't work. The only way a dropdown box works is to lock or protect the word doc but then you can't copy the text.
    If I copy and past into the email without locking/protecting the word doc then the dropdown box doesn't work. (Ut shows the properties if I double click but doesntoperate)

    • Hi Will,

      In my Word for Microsoft 365 (version 2111), a dropdown box works and copies nicely without locking/protecting. In an Outlook template, a pasted drop-down also works without any problem, A test message with a selected item sent to my own email address looks absolutely normal.

Post a comment

Thank you for your comment!
When posting a question, please be very clear and concise. This will help us provide a quick and relevant solution to
your query. We cannot guarantee that we will answer every question, but we'll do our best :)