Responses
Hi, I have tried to uninstall an add-on but the uninstall button is disabled. I have tried contacting the developer but they do not have contact information available.
Hello Jenny,
Thank you for contacting us. Sorry to hear that you no longer want to use our add-on.
To uninstall it, please follow the steps described here:
https://www.ablebits.com/docs/gsuite-add-ons-uninstall/
If you have already removed the add-on but it's still in the list of your tools, the solutions are described here:
https://www.ablebits.com/docs/google-sheets-add-ons-known-issues/#cannot-uninstall
Would you kindly share your feedback on your experience with our add-on? What options have you tried and what has gone wrong? It will help us improve. Thank you.
Hello
Can i transfer a license from one to another account ?
If yes how ?
Hello Jan,
Thank you for your question. You will find the detailed instructions on how to transfer the subscription here:
https://www.ablebits.com/docs/gsuite-add-ons-licensing/#transfer-subscription
Don't hesitate to contact us again if you need any further assistance.
Hi. I uninstalled the add-on. Does this means my subscription will be cancelled automatically?
Hi Vidi,
Thank you for your question. No, uninstallation won't influense this. Please contact us at support@ablebits.com with your order ID and I will check the details for you.
After I have uninstalled the add-on, it still shows up in my add-ons menu. How do I remove it so I stop seeing it entirely?
Hello Nick,
Thank you for contacting us. Please follow the steps described in this help page:
https://www.ablebits.com/docs/google-sheets-add-ons-known-issues/#cannot-uninstall
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