What payment method can I use?

We accept nearly all payment methods. You can pay using any major Credit cards, Bank / Wire transfer, or order by fax.

You can also pay via PayPal - just select "PayPal" in the Payment option section of the order form.

All forms of payment

What if I want to return your product and get my money back?

We provide an unconditional 30-day money back guarantee for all the add-ins. If for any reason you want to get your money back, just let us know and we will refund your money in full, no questions asked.

30-day unconditional money-Back guarantee

How much time does it take to deliver the product?

You will get the license information in minutes if you pay by credit card.

Is the order process secure?

Yes, the ordering process is 100% secure and safe. Our orders are processed by the global e-commerce service Digital River GmbH (MyCommerce Share-it) that provides secure order processing worldwide.

All information you provide during the order process is encrypted and protected via a secure SSL connection (https). We use the SSL Extended Validation Certificate issued by Comodo Group Inc. that verifies and confirms the identity of our entity.

MyCommerce Share-it - e-commerce service

How can I place a Purchase Order (PO)?

Corporate clients can place a purchase order (PO) through Digital River GmbH (MyCommerce Share-it), our secure e-commerce service. Unfortunately, we are unable to accept purchase orders from private customers.

The fastest way to submit a PO is this:

  1. Choose the product and specify the required quantity on this page.
  2. Click the "Order now" button. You'll automatically be redirected to the Share-it! order form.
  3. Enter a coupon code (if available), fill in the required fields, select Purchase Order as a payment option, and click Next: Choose Purchase Order as a payment option
  4. Attach your Purchase Order by clicking the Choose File button under the Purchase Order Request: Attach your PO document in the Purchase Order Request section
  5. Click "Buy Now".
  6. Your PO will be processed within 24 hours, and the license information will be sent to the specified email address. Along with the license keys, you will get the detailed payment instructions. If we do not receive the payment within 90 days, your order will be suspended and your license key will be blocked until we receive the payment in full.

If you need a formal quote, please see How can I get a quote.

Do you have a DUNS number and NCAGE code?

Yes, our DUNS number is 506860128 and the NCAGE code is SAQR3.

How can I get a Formal Quote?

If you need a formal quote from Digital River GmbH (MyCommerce Share-it), the e-commerce service that processes our orders and collects payments, there are 2 ways to get it.

An instant quote by e-mail:

  1. Select the product on our purchase page and click the "Buy now" button.
  2. Walk through the order process as usual entering all the required personal/company and payment data.
  3. When you get to the Review page, please check the data carefully and click the Save as quote only link at the bottom right corner of the order form: Click the Save as quote only link You will be prompted to define a password for your customer account.
  4. Once the password has been defined, click the link and the whole order is saved as a quote in your account.

You instantly receive a confirmation mail containing details on your quote. Once you decide to turn the quote into a real order, you just click "Process order" and a few seconds later the order is completed.

Have us create a quote for you

For us to create a quote, please contact us with the following details:

  1. Product name.
  2. Quantity.
  3. Company name to which the product should be licensed.
  4. Address to be included in the quote: street, city, state, postal code, country.
  5. Name of the contact person.
  6. E-mail address to which the quote should be sent.
  7. Discount code (if available).
  8. VAT ID (only applicable to business customers within the European Union).
  9. Preferred currency.

The quote in the PDF format will be sent to you in 1-2 business days. You can edit the quote and turn it into an order by logging into your Share-it! account. The quote is valid for 14 days; if it is not processed within that period, it will be automatically cancelled in the system.

How can I get an invoice?

After your order is processed, Share-it! will send an invoice to a specified e-mail address. If you need a copy of the invoice at a later point of time, you can always get it by logging into Your account on the Share-it! website.

If you have any difficulties, please contact us with your order ID, and we will have a copy of the invoice sent to you.

Do you provide discounts?

Yes, we provide the following discount types:

Volume discounts

QuantityVolume discount
2 - 1020%
11 - 2525%
26 - 5035%
Over 50Site License.
Contact us for details

For resellers - 10% discount

Please enter RES-discount in the appropriate field of the order form.

For educational and non-profit organizations - 10% discount

Please enter NPO-discount in the appropriate field of the order form.

You can find all the details about our discounts and Ablebits.com coupons on our page discounts and special offers.

Can I try the add-in before buying a license?

Yes, you can download trial versions of all the products from this page. The evaluation versions have no limitations in terms of functionality. The trial period is 14 days for Ultimate Suite for Excel and Add-ins Collection for Outlook, 7 days for standalone add-ins.

For how long can I use my license? Is there an annual or a renewal fee?

The license is lifetime, meaning you buy the product once and use it as long as you like. There are no annual or renewal fees. You get all minor updates for free. Major upgrades (e.g. from version 3 to version 4) are free for one year from the date of purchase; after one year major upgrades are 50% off new license pricing.

On how many computers can I install my license?

Good news: one license can be installed on any two computers, for example your work PC and home computer.

I'd like to install the product to all computers in my company, is that possible?

It is possible only with the Business edition of Ultimate Suite for Excel, which is specially designed for corporate use. Your system administrator can quickly and easily deploy it for a group of users without disturbing them. You will get the detailed deployment guidance together with your license key.

What if something goes wrong after I buy a license?

Life-time support is included with all licenses. In case anything goes wrong, if you have any questions or issues with licensing, installation, or usage, our team of professionals will do their best to assist you. Whether you bought the product 5 days or 5 years ago, we're always here to assist you.

Any questions or comments?

Please contact us here

Our working hours:
12:00 am - 10:00 am PST; 3:00 am - 1:00 pm EST; 8:00 am - 6:00 pm CET.

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