Shared Email Templates for Microsoft Outlook / Gmail
Licensing FAQ
Here you'll find answers to frequently asked questions about licensing.
How many users are covered by a subscription?
When purchasing a Shared Email Templates subscription, you can choose how many users it will cover. Please remember that each user must be licensed and change the quantity number accordingly.
On how many devices can I use Shared Email Templates?
The number of devices on which you can use Shared Email Templates is not limited. However, the number of client apps running simultaneously can't exceed 4. You can have several client apps on one device, e.g. Outlook Online in your Chrome and desktop Outlook can be connected simultaneously and are treated as two separate client apps. You can find other terms and conditions in the Terms of Use for Shared Email Templates.
How to transfer my subscription to another user/account?
For personal accounts (DEPRECATED)
- Run Shared Email Templates.
- Click the three dots in the lower-right corner of the pane and select Profile.
- In the My License section, you'll see your subscription details. Make sure to copy your subscription key and then click Deactivate.
- Start Shared Email Templates under another account and activate the add-in with your key.
Note. You won't see the Deactivate button under My License if your subscription is almost expired.
For company or team accounts
Admin rights are needed. For more information, visit this page: How to assign a subscription key to a user.
Please contact us here