How to take a screenshot

Sometimes to be able to help you with certain issues, we may ask to send us a screenshot. Most often, we need to see a dialog window, an error message, or the settings you apply using our products. On this page, find the two simplest ways to make a screenshot in Windows.

Before taking the described below steps, make sure that whatever it is we ask you to send to us is present on your screen.

Via Snip & Sketch

  1. Start the Snip & Sketch tool. In Windows 10, click the Start button in the bottom left corner, type in Snip & Sketch, and click on the Snip & Sketch icon:
    Find Snip & Sketch.

    Tip. If you use another Windows version, try out the Snipping tool.
  2. In the Snip & Sketch window, click the New button in the top-left corner:
    Click New.
  3. Holding down the left mouse button, select the screen area you'd like to capture:
    Hold down left mouse button and select the area.
  4. As soon as you release the mouse button, the selected area is copied to the Snip & Sketch window. Click the Copy icon or press the Ctrl + C key combination:
    Click Copy.
  5. Get back to your message for us, put the cursor where you want the picture to appear, and press Ctrl + V. The image will be pasted into the message.

Via keyboard and Paint

  1. Find the Print Screen or (an often used shortened version) PrtScn key. It is usually located in the upper-right corner of your keyboard. Press the key.
  2. Run Paint. In Windows 10, you can use Windows Search. Click the Start button in the bottom left corner, type in Paint, and click on the Paint icon:
    Find Paint.

    Tip. If you use another Windows version, find how to open Paint on this page.
  3. In Paint, press the Ctrl + V key combination. You will see the picture of your screen inserted into the Paint window. Alternatively, you can use the Paste option in Paint.

    Tip. If nothing is inserted, you may need a more complicated key combination to take a screenshot. Get back to the window you need to capture, and try out Alt + Print Screen or, if you’re on a laptop, press Fn + Print Screen or the Windows key + Print Screen.
  4. Select the picture area you'd like to send to us, right-click it, and pick the Copy option:
    Copy image.
  5. Get back to your message for us, put the cursor where you want the picture to appear, and press Ctrl + V. The captured image will be pasted into your message. Now you can send it to us!

Please contact us here

Our working hours:
Pacific Time (PT) 11:00 PM (previous day) – 2:00 PM
Central European Time (CET) 08:00 - 23:00
Eastern Time (ET) 2:00 AM – 5:00 PM
Central Time (CT) 1:00 AM – 4:00 PM
Pacific Time (PT) 11:00 PM (previous day) – 2:00 PM
Australian Eastern Daylight Time (AEDT) 6:00 PM – 9:00 AM (next day)
If you want to attach files (e.g. screenshots or log files), it will be possible right after you send this form and we automatically create a support ticket for you.