Shared Email Templates & Signatures for Gmail

Known issues

Due to certain browser or platform limitations, some issues may persist in the Shared Email Templates web appand/or the Gmail extension:

Where persists Issue
The built-in templates editor may insert the <span> tag that breaks macros. To fix this, edit the HTML code removing the <span> tags from broken macros (use the </> button).
The built-in templates editor might corrupt formatting in some (very rare) cases.
The web app and extension don't work correctly for private browsing or when Chrome is set to never remember the browsing history. Also, the issues may occur if the Block third-party cookies option is enabled.
If the file is larger than 25MB, it'll be sent as a Google Drive link.

Please contact us here

Our working hours:
Pacific Time (PT) 11:00 PM (previous day) – 2:00 PM
Central European Time (CET) 08:00 - 23:00
Eastern Time (ET) 2:00 AM – 5:00 PM
Central Time (CT) 1:00 AM – 4:00 PM
Pacific Time (PT) 11:00 PM (previous day) – 2:00 PM
Australian Eastern Daylight Time (AEDT) 6:00 PM – 9:00 AM (next day)
If you want to attach files (e.g. screenshots or log files), it will be possible right after you send this form and we automatically create a support ticket for you.