Responses
I have uninstalled the PowerTools add-on (nothing wrong with it, just ended up not needing the functionality I thought I did), and it no longer shows up in my extensions, however it still opens every time I open Google Sheets. How can I make it go away?
Hello Tyler,
Thank you for your message.
The issue you are describing appears in shared documents, which means that another user of the shared document installed the add-on for his/her account, and the add-on runs automatically because the corresponding option is enabled by that user. This is how Google Sheets work with shared documents.
The solution here is to identify the user of the shared document who installed the add-on for his/her account and ask this user to disable Auto-start by clicking the pin button at the bottom of the add-on pane.
Yet, if this is not your case, please contact us at support@ablebits.com and will do our best to assist.
Thank you.
Hi, I have tried to uninstall an add-on but the uninstall button is disabled. I have tried contacting the developer but they do not have contact information available.
Hello Jenny,
Thank you for contacting us. Sorry to hear that you no longer want to use our add-on.
To uninstall it, please follow the steps described here:
https://www.ablebits.com/docs/gsuite-add-ons-uninstall/
If you have already removed the add-on but it's still in the list of your tools, the solutions are described here:
https://www.ablebits.com/docs/google-sheets-add-ons-known-issues/#cannot-uninstall
Would you kindly share your feedback on your experience with our add-on? What options have you tried and what has gone wrong? It will help us improve. Thank you.
Hello
Can i transfer a license from one to another account ?
If yes how ?
Hello Jan,
Thank you for your question. You will find the detailed instructions on how to transfer the subscription here:
https://www.ablebits.com/docs/gsuite-add-ons-licensing/#transfer-subscription
Don't hesitate to contact us again if you need any further assistance.
Hi. I uninstalled the add-on. Does this means my subscription will be cancelled automatically?
Hi Vidi,
Thank you for your question. No, uninstallation won't influense this. Please contact us at support@ablebits.com with your order ID and I will check the details for you.
After I have uninstalled the add-on, it still shows up in my add-ons menu. How do I remove it so I stop seeing it entirely?
Hello Nick,
Thank you for contacting us. Please follow the steps described in this help page:
https://www.ablebits.com/docs/google-sheets-add-ons-known-issues/#cannot-uninstall
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