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My license key doesn't work

Started by Irina Pozniakova , Jun 21 2013 04:26 PM

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18 replies to this topic

#1 Irina Pozniakova

Contributor

Administrators
1147 posts

Posted 21 June 2013 - 04:26 PM

POPULAR

Your license key may not work for 2 reasons:

1) Your license key is outdated.

If you purchased the add-in after October 8, 2014, you are entitled for a free upgrade. Please email us if you haven't received your updated key.

If you got the products before October 8, 2014, you can upgrade to the latest version for 50% off the new license price. Or you can download the version compatible with your license key.

2) You are trying to activate a different add-in or an obsolete version of your product.

Please make sure you download the latest version of the product that you purchased.

asumilkoua, trorcicadap, peminjzhi9 and 4 others like this

#2 Guest_Azman_*

Guests

Posted 03 September 2013 - 11:34 AM

Hi Irina

I'm reformatting my laptop and need to reinstall back Excel as well as the Merger Table Wizard which I purchase earlier. Problem is , it unable to activate due to I believe, the license need to be reset. Can you guys help to reset it back?

#3 Maria Azbel

Contributor

Administrators
777 posts

LocationGomel, Belarus

Posted 03 September 2013 - 11:53 AM

Hello, Azman,

Thank you for your question and your email.

According to our database your license key is fully active. Most likely you are trying to activate the wrong version of Merge Tables Wizard.

Please uninstall the add-in via Control Panel.

Download and install the version compatible with your key using this direct link:

https://www.ablebits...-excel-2616.zip

Open Excel and try to register the add-in again.

Hope you'll find this information helpful.

Best regards,
Maria Azbel
AbleBits Support Team

#4 Guest_Derek O'Borsky_*

Guests

Posted 02 May 2014 - 06:42 PM

Hello,

I am trying to re install Advanced Find & Replace which was purchased January 15, 2012. My License name is ... and the key I was given is not working, and the key I have is ...

I would appreciate any help you can provide to help resolve this issue.

Thanks.

#5 Ekaterina Bespalaya

Ablebits.com

Administrators
2808 posts

Posted 05 May 2014 - 05:02 PM

Hello, Derek,

Thank you for contacting us.

We sent you the upgraded license information to the registration email.

Please let us know if you don't receive it.

#6 Guest_Tina Atkins_*

Guests

Posted 25 July 2014 - 02:56 PM

Hi,

My organization purchased the Merge Tables Add-In in June 2014 and did not receive the follow up email with the license key. We have tried calling and emailing the company to no avail. Please help.

Thanks,

Tina

#7 Maria Azbel

Contributor

Administrators
777 posts

LocationGomel, Belarus

Posted 30 July 2014 - 08:07 AM

Hello, Tina,

Thank you for contacting us. I'm really sorry, looks like you don't receive replies from Ablebits support email.

I have just emailed you from my personal account. Please see if you received the rely.

Best regards,
Maria Azbel
AbleBits Support Team

#8 Guest_Tina Atkins_*

Guests

Posted 31 July 2014 - 01:43 PM

Hi Maria,

Thank you for your response. I've checked my inbox and the spam folder and do not see any messages. We do receive the automated messages when we email the Ablebits support team. We did receive an email when the purchase was made, however, we didn't get the follow up email with the license key. I didn't get a notice that you posted to this site until I came out to see if my message got posted. (so please disregard the last post).

How would you suggest we touch base?

Thank you,

Tina

#9 Maria Azbel

Contributor

Administrators
777 posts

LocationGomel, Belarus

Posted 31 July 2014 - 01:53 PM

Hi Tina,

Thank you for your reply.

Please contact me is using live support option online; you can do this by clicking "Live support" sign on the right-hand side of the screen on this page: Live Support Online

Thank you for your time and patience.

Best regards,
Maria Azbel
AbleBits Support Team

#10 Guest_Donna Cornelius_*

Guests

Posted 08 August 2014 - 07:36 PM

I received a new laptop and trying to reinstall my AbleBits add-ins collection and I am getting an error message when entering my user name and license key.

Donna

#11 Ekaterina Bespalaya

Ablebits.com

Administrators
2808 posts

Posted 11 August 2014 - 10:45 AM

Hello, Donna,

Thank you for contacting us. I am really sorry that you are having difficulty with activating the product.

For me to be able to assist you better, please send the screenshot of the error message you get to support@ablebits.com.

I'll do my best to help you.

#12 Guest_Guest_*

Guests

Posted 15 October 2014 - 08:01 PM

hello

i did just buy the ablebits add-ins collection for microsof excel

but my licence key is invalid!!!!!!!!!!!!

#13 Ekaterina Bespalaya

Ablebits.com

Administrators
2808 posts

Posted 16 October 2014 - 10:47 AM

Hello,

Thank you for choosing our product. I am really sorry that you are having difficulty with activation.

For me to be able to assist you better, please send a screenshot with the activation wizard step where you enter the license details and the error message you get to support@ablebits.com.

I'll try to help you.

#14 Guest_Kaushik_*

Guests

Posted 11 February 2015 - 07:54 PM

Can I use a single licence key in two computer? Please help me with this?

#15 Ekaterina Bespalaya

Ablebits.com

Administrators
2808 posts

Posted 12 February 2015 - 11:14 AM

Hello, Kaushik,

Thank you for contacting us.

Please let me clarify our license policy. One license can be installed to 1 PC for a single user. You need to have as many licenses as there are users or PCs. You can transfer your license from one user / PC to another if necessary.

Please also note when you purchase more than one copy of the same product, you automatically get a 20 % discount.

Feel free to contact us again if you have any other questions.

#16 Guest_Michael Harrigan_*

Guests

Posted 20 February 2015 - 05:45 PM

Hi, I've been using AbleBits for 6 months now and today it just disappeared from my Excel

Please help!

#17 Ekaterina Bespalaya

Ablebits.com

Administrators
2808 posts

Posted 20 February 2015 - 06:38 PM

Hello, Michael,

Thank you for choosing our product. I am very sorry that you are having difficulty of this kind.

Please follow the steps from this topic, they should help:

Enable an add-in

Feel free to contact us again if you need any further assistance.

#18 Guest_Walter_*

Guests

Posted 05 January 2016 - 10:46 PM

Hello,

My company makes use of multiple pieces of software you provide. I am extremely perplexed and frankly annoyed that having spent the money we have on multiple products, that my REPEATED requests for an updated license key for Ultimate Suite have gone apparently ignored. We now require this new key to continue to utilize the software we have paid for. I have made several attempts to obtain this, via the prompt contained within the software itself, via email to your support department, and by calling your support line. All attempts have either been rebuffed or ignored entirely.

Is someone here able to assist me?

#19 Maria Azbel

Contributor

Administrators
777 posts

LocationGomel, Belarus

Posted 06 January 2016 - 01:54 PM

Hello, Walter,

Thank you for contacting us.

I'm really sorry, looks like our replies don't reach you. Most likely they are blocked by your Spam filter. Please let us know an alternative email address we could use to send you the key.

Thank you for your understanding.

Best regards,
Maria Azbel
AbleBits Support Team