Activation FAQ

Add-ins for Excel & Outlook

Related pages

I haven't received my license key

As soon as your payment is processed, you should receive an automatically generated email with your license information. If you haven't, please check your Spam/Junk/Trash folders. If there is still no message, please contact us at support@ablebits.com and we will send you all the necessary information asap.

I'm entering my license key but it says Activation limit exceeded

The reason may be that the key was automatically blocked by our registration server due to the exceeded limit of activations. Please contact our support team with this issue at support@ablebits.com

I reinstalled the add-in/Office/Windows and my license key has stopped working

If you reinstalled or upgraded the Ablebits add-in, the reason may be in the version of the product you are trying to activate. Also, if you upgraded or updated Microsoft Windows or Office, your Ablebits add-in may not support the new version of Windows/Office. The Ablebits license you buy is a lifetime license, so you don't have to pay any additional fees ever. However, we constantly develop our product to make it better and support newer Windows and Office versions. You get the major upgrades of the product free for two years after the purchase. If you got your license more than two years ago but want to upgrade it, you can do it with a 50% discount. For this, please contact us at support@ablebits.com

Responses

Joscha Körschgen says:
February 22, 2019 at 12:28 pm

Hello,

I got a new PC and would like to activate the Ultimate Suite for Excel. Could you reset the license?

Thanks in advance.

Regards,
Joscha

Reply

Hi Joscha,
Thank you for contacting us. I replied via email, please check your Inbox.

Thank you.

Reply

I got a new PC and need to reinstall my excel tool purchase. Can you provide me my license key so I can reinstall my purchase?

Thank you
Steve

Reply

Hi Steve,
I sent you the license key via email - please check your Inbox 🙂

Thank you.

Reply
Jonathan Shiveley says:
February 26, 2019 at 7:00 pm

Hi, I just got a new computer and need the free upgrade link and license for the following:

AbleBits.com Ultimate Suite 2016 for Microsoft Excel
License Name: Jonathan Shiveley

I have two licences, and I have the code for the one ending in KE75P, but i don't have the one for the license listed above. can you please send it to me?

thank you,

Jonathan P. Shiveley

Reply

Hi Jonathan,
Thank you for using our product. Our support team has already answered you via chat.

Reply
Victor Sedinger says:
February 27, 2019 at 11:35 pm

I thought I purchased the Excel product a few weeks ago, but my Excel spreadsheet is saying my Trial period is over.
I used an activation key to sign in when I bought it. Shouldn't recognize my account?
Anyway, I have misplaced my Activation Key
Can you send it again, please.

Reply

Hello Victor,

We have just replied to you via Email. Please check your Inbox.

Feel free to contact us again if you have any questions or need further assistance.

Reply
nguyen van hoang says:
May 25, 2019 at 8:44 am

I sent you the license key via email - please check your Inbox 🙂

Thank you.

Reply
nguyen van hoang says:
May 25, 2019 at 8:47 am

Hello,

I got a new PC and would like to activate the Ultimate Suite for Excel. Could you reset the license?

Thanks in advance.

Reply

Hello,
Thank you for contacting us.

We've just replied to you via email, please check your Spam/Junk/Trash email folders if you still don't see it in your Inbox.

Reply
sundaresan venkatesan says:
October 28, 2019 at 6:05 pm

Where do I find the License Name to activate my ablebits. step 3 of 3

Reply
Katerina Bespalaya says:
October 28, 2019 at 6:29 pm

Hello,

Can you please send us your order number to support@ablebits.com? We'll check in our records what name your license is registered to. Thank you.

Reply

Hi ,

I need to reinstall AbleBits,
Pls assist.

Reply

Hi Venu,
Thank you for contacting us.

Please first uninstall the add-in via Control Panel -> Programs and Features and then install it anew from our Downloads page. If you are not sure which add-in you have a license for, please send us your order number or license key to support@ablebits.com and we'll send you the direct download link. Thank you.

Reply
Tony Rizzo says:
May 18, 2020 at 1:22 pm

Hi, I have a new PC and need my registration code. Can you EM it it me?

Thank you

Tony

Reply

Hello Tony,

We've just emailed you your license details, please check your Inbox. Thank you.

Reply
David Encarnation says:
May 30, 2020 at 3:33 pm

I just purchased the Personal Edition of Ablebits and was sent an email with my license key. When I copy and paste the license key to activate Ablebits in Excel it says that the license key I entered is incorrect. What should I do about this?
Thank you,
David

Reply

Hello David,

Sorry to hear that you are having difficulties with activation. Please make sure that you are activating the correct version of Ultimate Suite: uninstall the version you currently have via Control Panel, download and install the latest Ultimate Suite Personal edition using this direct link.

Then try to activate the add-in again. If you still have any difficulties, please email us to support@ablebits.com for further assistance.

Reply
Joshua Pecek says:
June 9, 2020 at 4:02 pm

Hello,

I had to get a new work PC and need to reinstall. How do I get a registration key?

Reply

Hello Joshua,

Thank you for contacting us. Please specify which Ablebits product you are using at the moment and we'll guide you to the About window where you can see your current license details. Thank you.

Reply
Joshua Pecek says:
June 19, 2020 at 2:48 pm

Hello,

I'm using Ultimate Suite for Microsoft Excel.

Hello Joshua,

Thank you for replying. Please start your Excel, go to the Ablebits Data tab, and hit Help -> About. You'll see the About Ultimate Suite window with your current license details.

Then do the following to transfer your license from your old PC to the new one: https://www.ablebits.com/docs/microsoft-office-add-ins-licensing/#transfer-license

If there is anything else we can help you with, please let us know.

Joshua Pecek says:
June 19, 2020 at 3:13 pm

Ah, that worked! I'm sorry, I assumed my registration key had expired, and we all know what happens when you assume. Thank you!!

You are most welcome, Joshua.

Glad to hear all is sorted out! Next time don't assume, contact us back instead, we'll figure it out for you 🙂

Hi,
I have got the "Incorrect license key" message when activating the product. Please help.

Reply

Hi Tonya,

Sorry to hear that you are having difficulties with activation. I have just replied to you by email. Please follow the instructions from my message to fix the issue. If you still have any difficulties, please do not hesitate to email back. Thank you.

Reply

I couldnt find my License name ? No email with License name so far. i got the key
Please help

Reply

Hello Manjur,

I've just sent you an email with your license name. Please check your Spam/Junk/Trash email folders if you don't see the message in your Inbox. Thank you.

Reply
abdullah abdulrahman almuarik says:
June 24, 2020 at 12:15 pm

hi i bought a new pc and i want you to send the key again please

Reply

Hi Abdullah,

I've just emailed you the key along with the instructions to install and activate the product. Please check your Inbox. Thank you.

Reply
KATHRYN ACOSTA says:
July 23, 2020 at 3:03 pm

I have a new PC and the old activation code is not working. Please email a new code.

Reply

Hello Kathryn,

Thank you for contacting us. We have just replied to you by email.

Reply
Gwendolyn Butler says:
August 24, 2020 at 11:26 pm

Can you plz email my activation code? If I had any idea this process would be this complicated and time consuming i would have never purchased this product.

What is you refund policy?

Thanks.

Reply

Hello Gwendolyn,

Thank you for contacting us. I have just replied to you by email.

Reply

I misplaced my license key for Ultimate Suite for Excel . Can you help?
Thank you, Todd Broski

Reply

Hello Todd,

I've just sent you your license info and the direct download link via email. Please check your Inbox. Thank you!

Reply

Hi, This is the company work for computer therefore I do not have the authorization to purchase such product.

I would however like to remove the automatic pop up that happens every time I open Excel. Can you please advise so I can remove the popup?

Kindest Regards,

Chris

Reply

Hi Chris,

Thank you for contacting us. Please uninstall the tool via Control Panel and the pop-up won't appear any more:
https://www.ablebits.com/docs/excel-unable-uninstall/#uninstall-control-panel

Reply

Ask a question (posted publicly)

If you have any questions or issues with this add-in, please feel free to post your concerns in the comments area. As soon as we answer, a notification message will be sent to your e-mail. If you do not want to share your thoughts in public, please contact us at support@ablebits.com.
60+ professional tools for Excel
60+ professional tools for Excel
2019–2007 to do your daily work
Incredible product, even better tech support…AbleBits totally delivers!
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Anyone who works with Excel is sure to find their work made easier
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The best spent money on software I've ever spent!
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